User Surveys And Other Feedback Mechanisms

User surveys and other feedback mechanisms Clive Wilson LSE/BL/Oxford Study Day 30 th June 2008

Please fill out the following survey on your survey and feedback mechanisms.

What mechanisms do you use to gather user feedback? Please tick all that apply. ,[object Object],[object Object],[object Object],[object Object]

What mechanisms do you use to enable ad hoc comments or suggestions?

Feedback forms ,[object Object],[object Object],[object Object],[object Object]

Other ad hoc routes include … ,[object Object],[object Object],[object Object]

Do you have other more formal mechanisms of gathering feedback? ,[object Object],[object Object],[object Object],[object Object],[object Object]

How long have you had a user survey? ,[object Object],[object Object],[object Object]

Do you use a software package to run your survey? ,[object Object],[object Object],[object Object],[object Object]

3.a.i. Library Catalogue -- How important is this to you? 1154 8 35 18 117 751 225 Totals 6 4 2 0 0 0 0 Don't know this service 31 1 29 0 0 0 1 Don't use 2 1 0 0 1 0 0 Very unimportant 31 0 3 0 1 25 2 Unimportant 304 2 0 1 40 229 32 Important 780 0 1 17 75 497 190 Very important Totals Don't know this service Don't use Very unsatisfied Unsatisfied Satisfied Very satisfied

How do you combat low response rates? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Please enter any final comments in the space below … ,[object Object],[object Object]

User Surveys And Other Feedback Mechanisms

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