Introduction to cross cultural communication

1. CROSS CULTURAL
COMMUNICATION

2. What is cross cultural communication?
It’s about dealing with people from other cultures in a way
that reduces any misunderstandings and helps to build
good relationships. Some of the differences between
people can be
Age
Gender
Culture
Language
Religion
Countries
Values
Customs

3. What are some examples of differences?

4. What are some examples of differences?
In some cultures it is
okay for men to shake
hands or hug each
other as a greeting.
In India they would join
their hands together
and slightly nod their
heads as a greeting

5. What are some examples of differences?
In Australia direct eye
contact might show you
are honest.
In some Asian countries
it means that you are
not respectful.

6. What do these 2 signs mean in Australia?

7. How can you improve your cross cultural
communication skills?
Listen carefully to what the speaker is saying
Asks polite questions to help you understand their
message
Speak a little bit more slowly to help the listener
understand your message
Write down your message
Be supportive and encouraging
Be careful if you use humour
Avoid using slang
What other tips can you think of that could help with cross
cultural communication?