1. newsdesk
The newsletter of the Birmingham, Hereford
& Worcester and Wolverhampton Branches
CMI IBC Joint
Education failures “damage economic
performance” - according to new CMI report
Family Day
Spring 2011
autumn 2009 2011
• Campus CMI Launched
• Inside the Minds of Top
• Maclaren Lecture - Perween Warsi
Achievers
• Young Workers ROIOld?
• Maximising for
• Backing Manager Of The Year
• CMI Young Britain
• Black Country Adviser is the best
• Business Transformation
• Chartered Manager Update

2. newsdesk
The 3 Chairs…Faye Field, Gerwyn Jones and Eric Hogg (inset: Treasurer, John Wells)
Young people often need training in basic skills when they enter the world of work
Education failures “damage economic
CMI IBC Joint Family Day
performance” Shropshire, Telford TF8 7JP
Ironbridge Gorge Museum,
Stark warning from managers as Campus CMI aims to break the cycle
Saturday 11th July 2009
Almost three quarterseach Summer is growing in
Our family day out (69%) of employers believe At 11.30, some forty people, attended the meeting in
Some 82% of managers agree that giving young
that failures in the education system are damaging
popularity and this year at Ironbridge was no exception. the Glass Classroom – a need at venueshould be the
people the skills they fabulous work – to receive an
the UK’s economic performance,and efficient events
We negotiated with the friendly with 73% believing update from for the education system.Regional Forum
top priority Eric Hogg, West Midlands
they areIronbridge to provide us with a great itinerary
team at contributing to a skills crisis, according to Chair, CMI regarding new strategic developments in the
new research sites), a fabulous meeting room for the
(covering two released today by the Chartered CMI incorporating a greater focus current system
However, just 20% feel that the on members.
Management Institute (CMI). local branch update, a
annual general regional and develops them to a satisfactory level. Nevertheless,
wonderful talk from one of the operational managers employers are keen to get involved to change this
He also reminded everyone of the significant benefits
The a tasty buffet Leaders‟ report, commissioned by
and “Tomorrow’s with refreshments. Local branches of membership over nine out of us tend to forget) and
situation, with (which many of ten agreeing that
CMI to launch their new Campus CMI education
subsidised the event so that it could be offered free to urged us to have a to theto develop thestart benefitting
employers log on duty web site and skills of young
programme, also found that which represented terrific
members and their families nine out of ten managers employees. What’s more, over half believed that
more from specific services such as the latest research
feel that young people often need training in basic
value. This meant places were limited to 100 and they on the latest ‘hot’ management issues,process would
involving businesses in the education provision of a
skills when they enter the world of work. The situation
were snapped up within a couple of days leaving us with vast array of useful young people’s employability.
do most to improve information through the online
has worsened in the last decade, with just 9%
a reserve list. management information centre as well as consultancy
agreeing that young people leaving education today Driven by this need for change, Campus CMI
services and career information. Gerywn Jones,
are more employable than their counterparts ten years officially launched today and is working with people
ago. Particular areas of concern arefor check in at
People arrived promptly at 10am school leavers’ Branch Chair Wolverhampton, talked us through
aged 14-21 by delivering qualifications in team
management skills,self-guidedas poor or Museum and
Coalbrookdale for a identified tour of the very poor by events, past and planned, and how well the combined
leading and line management in schools and FE
77%Furnace wherecommercial awareness, which 70%
Old of managers; people were free to explore the site Birmingham, Wolverhampton and Hereford &
colleges across the UK.
viewed as poor orwater powered blast furnace where
and remains of the very poor; and communications Worcester is operating and providing practical benefits.
skills, viewed as Ipoor or very poor by 51%. with coke
Abraham Darby perfected the smelting of iron FayeCampus CMIChair Hereford & Worcester shared
The Field, Branch programme delivered 1,500 CMI
instead of charcoal. It was the secret that helped make her aspirationsin 115 schools across England during
qualifications for the combined branch programme of
The research also material of the Industrial Revolution.
iron the essential highlighted employers’ calls for change events phase and will for more volunteers to join the
a pilot and appealed increase this to approximately
in the way these important skills are developed. 3,000 in 300 schools by the end of 2011.
02

3. Spring 2011
“Ultimately, Campus CMI will lead to better
employment prospects for those young people
gaining qualifications; a better fit between entry
-level skills and employment needs; and a stronger,
better performing base of UK managers.”
Greg Evans, Director of Nuclear at Centrica says: “As
an employer of school leavers and graduates alike,
we recognise the important role that leadership and
management skills play in their skill-set. Of course, the
fundamentals such as maths and science are key for
us, but behavioural skills such as determination,
teamwork and a desire to learn are just as important.
Campus CMI has recognised the importance of
reaching young people at the point where these skills
are able to be most easily developed, as well as
giving them ambition and goals to strive for. Young
people who demonstrate this outlook by securing
management qualifications with CMI will set themselves
Lucas Field browsing the latest edition of NewsDesk apartElmoretheirBirmingham with Rachel Mallett of
Jeff from CMI peers at the application stage.”
The “Tomorrow’s Leaders‟ report Ironbridge Gorge Museum’s very helpful events team
Graham Stuart MP for Beverley and Holderness and
Chairman of the Education Select Committee says:
“It is vitally important that we take steps to ensure our
CMI intends to widen the programme to deliver young people have the skills they need to enter the
10,000 qualifications within 5 years. world of work. Figures show that young people face
huge challenges when trying to enter the job market.
To ensure that the qualification delivery is answering We need to equip them with the management and
employers’ concerns, Campus CMI is led by a board leadership skills they need to stand out from the crowd.”
of employers including Centrica, Waitrose and The
friendly and effective joint committee. exhibits are static and others are staffed by
National Grid. It also focuses on the practical, workplace “The launch of demonstrators (oh programme is an
knowledgeable the Campus CMI that Headteacher
skills – such as building work relationships or organising important part of achieving this aim. It gives young
We then enjoyed a treat of a presentation from John was strict and he did shout loud) who were happy to
people an opportunity to grow in these key areas,
Challen, Operations Manager, to see from youngweren’t
information – that employers want Blists Hill. We people. explain more of their particular role.
as well as a formal qualification to demonstrate their
left in any doubt as to what John’s passion is:
abilities. Not only will this look great on their CV, but
BRIDGES. This Chiefresearched and interesting talk
Ruth Spellman, well Executive of CMI says: “Bad The Post Office was a particular favourite of mine with
it should also give them confidence that they have
included someis already an issuebridges from around
management vintage footage of in the UK, with only
the skills no more than a chairlookinggap between the
‘security’ that employers are in the for.”
the world, including someathat were doomed to failure,
1 in 5 managers having professional management shop and behind the counter, the postmaster explained
and brilliantly but weback to the start of the a pattern
qualification, linked can’t let this become Industrial To find out more, or to getthe heart of the community
how the post office formed involved, visit
defining future business generations. The cycle has
Revolution which is at the historical heart of the www.managers.org.uk/CampusCMI could not read
providing crucial services for those who
Ironbridge Gorge Museum.way to certainly for schools
to be broken and the only John do so is knows how and write through postal reading services (sometimes
to make bridgesto work together”.could have heard a
and employers interesting – you Or call:- if it was something the recipient didn’t want to
very tricky
pin drop. Harriet Fitzgerald/Lucy Dormandy who couldn’t and
hear) and writing letters for those
This is how students will learn to lead and the UK 0207 010 0828 / 0207 010 0829 and a wax seal.
parcels all wrapped up with string
Everyone then regrouped to enjoy aneededlunch and
can develop the leadership skills buffet to make Fascinating!
refreshments before Campus CMI will prepare young
Britain competitive. departing for Blists Hill. Feedback from those who attended on the day was
Our group was free to enjoy Blists giving them Town at
people for the working world, Hill Victorian a thirst very good which was rewarding as the planning for next
their ownand the With working factories, shops and
for work pace. aspirations to take their career as year has already started.
cottages set in 50 acres of beautiful woodland where
far as they can. It will teach them the management,
leadership and workplace skillsas it will boost career
life is lived and demonstrated that was in Victorian Sue Crabtree
opportunities and develop and experience. Some
times, there was plenty to see the skills we know
employers want to see in new recruits.
03

4. newsdesk
management business for 15 years through 12 years of
she had no experience in the food business at
research into how top achievers realise their goals to his
all when she started out, but what she did have
McLaren Memorial currenta role delivering high really believed in, plus
“was jolly good idea I energy talks, worldwide,
establishingdo whateverone of themakeinspirational
the will to himself as it took to top it happen”
speakers Perween this is then led shared by all
and for in the UK. He a trait an interesting
Lecture 2011: discussion about assumptions; how we all make
successful entrepreneurs.
assumptions about others and what we will or will not do
Perween Warsi CBE in our Foods now turns over around £75m per annum,
S&A everyday lives. Interestingly, David’s research has
shown that600 employees in the UK assumptions –
has over top achievers make fewer and produces
preferring to deal more inmeals each week. It is still
over 1.5 million ready facts.
based in Derby, Perween’s adopted home city, and
We then went on to demonstrate how assumptions can
is characterised by a close-knit, family atmosphere
fashion everyone’s ideas andshared three things about
where our conclusions as we opinions count.
ourselves – two true and one false – to see if our
neighbour in the a market could correctly predict the
S&A is part of audience sector of around 6,500
false one. Clearly, we make£70 billion per annum and
companies worth around a raft of assumptions about
this person that we barely know, to arrive at ourthe single
which grows steadily even in recession. It is answers.
It’s quite manufacturingout an occasional health check on
largest useful to carry sector in the UK, representing
what leads you to makemanufacturing value, and
around 15% of all such assumptions.
...energy and enthusiasm from David Hyner. employing more than 500,000 people in a fragmented
Next step was to talk the through goalcompanies have
supply base where us majority of setting and how
what all top achievers have in common is ‘massive’
fewer than 10 employees.
goals and we discussed how that compares to the more
Inside the Minds of common to Perween it is a “challenging, engrossingand
According mantra of goals being ‘realistic and
achievable’. David then tookis totally demandattendee
exciting sector and one which the goal of one driven”.
Top Achievers and demonstrated how, through use of the pyramid, it
canback to 1986….local demandon several levels until
So be broken down into blocks for her snacks rapidly
Presenter: David S&A FoodsDirector,
Hyner, Ltd, Derby UK the very top where aspired to reach even morestated.
grew, but Perween the goal to be achieved is British
Perween Warsi Chair of Sound easy through nationalfamiliar? Yes,chains and
food lovers and somewhat supermarket but David
STRETCH Developments Ltd talked us through the most important at ASDA. to be
submitted samples to a taste panel elements She
Wednesday 5th August 2009 at the included in the foundationASDA accepted herthe most
admitted to us that when row – leading with products
Manor Hotel, year’s McLaren Vice Chancellor
Introducing this speaker Perween
Meriden, West Midlands
Warsi CBE, Aston University’s
important: why? of a shock – her business washow
it came as a bit In addition, we were reminded still
important it is to capturethat point and it was clear that
operating from home at what we know and what we
Professor Julia King described her as “one of those need approach could not ourselves into action to find
this to know and galvanise keep pace with ASDA’s
Circa 25in business who makeand guests enjoyed
people CMI and IBC members their own luck -
some networking, refreshments and a tasty buffet before out the answers. predicted demand! So true to form she
requirements or
through innovation, drive and hard work.” She went was honest with them and in fairness ASDA was very
David was introduced how when Mrs Warsi moved to
on to briefly outline by John Wells. David’s energy and enthusiasm for hisand renovated
supportive in return. Perween quickly found subject was
the UK in 1975 with her doctor husband and young exceptional premises - finishing them only the day before
Every now and again, you encounter anof tasty Indian commercial and it was transferred to the audience
son, she was disappointed by the lack individual that
invites/challenges you to examine the way you do things during this participative sessionfinalthe contribution from
ASDA’s team came to make its as inspection!
food available. Perween hoped she would be able
(however successfully) in more detail, perhaps from an all was very good. On behalf of everyone present, John
to recreate the dishes she used to make back home
unusual perspective or in direct that the ingredients just Wells thanked David for a opening of this first factory
Within six months of the stimulating, interactive and
in India, but quickly realised opposition to how we are
taught. It’s a little uncomfortable and takes some honest fun session. (named after Perween’s two sons) were
S&A Foods
weren’t available.
thought but it can prompt you to uncover some potentially already thinking about new potential ways to grow
Undeterred, Perween used all her resourcefulness
limiting values and beliefs. If you understand these Session feedbackalliancewere completed by all (very
the business. In forms with another food partner,
properly youinvention to create to adopting a range of
and flair for are then on route an authentic different positive) and Davidnew purpose built factory in Derby,
S&A invested in a then drew three lucky winners for a
approach andsnacks (such much more. David Hyner is
home made achieving so as samosas, pakoras and copy of David’s motivationaland expanding production
creating over 100 local jobs CD ‘The MASSIVE Goal
one suchfor local takeaways and restaurants and from
kebabs) individual. Principle’ (retails £10) and a box ofrange of ethnic ready
from Indian snacks to a growing chocs.
this one of the UK’s leading food supply businesses For further information contact in the 1990s,
meals. The business continued to grow David at:
Firstly, David introduced himself, highlighting by pointing
was born! Perween Warsi opened her talk his journey info@stretchdevelopment.com
in partnership with Venture Capitalists 3i which brought
fromthat she has no formal business training and is
out building a reputable catering and event further growth and success, and despite some difficult
wholly self-taught… times since, Perween has continued to develop her
04

5. Spring 2011
unique vision for the company’s future. The company the need to employ the right peopleaand to listen to
comfort zone or represents too high perceived risk.
now supplies ethnic foods including TexMex, Ital- and respectthe purposes of this article let us assume
However, for their ideas and views. To ask your
ian, and North African (all created by profes- customerchosencan I make more life easier?…and to
you have – how to exercise your control over your life.
sional chefs from those cultures!) to many of the lead- Congratulations – you’ve just found the oars that will
innovate, innovate, innovate…
ing names in UK food retailing, as well as major enable you to steer and drive the boat in the direction
international you wish to go, rather than after all? “No, yes, maybe
So is there a single secret simply ‘going with the flow’.
retailers based within Europe; and Perween’s own …” Perween replied, “Success is a journey – love it
brand project – under wraps for the moment - will So, where from here? Whilst tempted to say ‘the choice
and enjoy it!”
soon come to fruition. is yours’, one of the most liberating of choices is to
choose to say ‘no’. As managers we are all under a
Nichola Balmer
great deal of pressure and have constant demands on
Over the years S&A Foods’ reputation for quality and
creativity has not gone unnoticed and to date it has our time. In our efforts to demonstrate our ability to cope
www.sa-foods.co.uk to say ‘yes’ to things when we
we are often tempted
received close to 50 major awards for, amongst other
things, cuisine, innovation, staff development and know we should be saying ‘no’. Saying ‘yes’ may be the
their commitment to health and safety. easy choice but often it simply adds to our burden and
makes us feel even more ‘out of control’. How many
CMI 2011
Perween herself has been recognised with many times have you found yourself saying ‘yes’ knowing full
accolades and awards including an Honorary MBA well that there is little or no chance of fulfilling the
from the University of Derby, Honorary Doctorates request. How much better would it be to say ‘no’ and
from Aston, Nottingham, Coventry and Staffordshire then offer an alternative i.e. another choice, one which
Universities, a is one of theacclaimed titleof choices you know you can deliver.
...saying “no”... CBE, the most liberating of ‘Midlander
of the Year’ and the First Woman Lifetime
Achievement Award. Chartered Manager
Can you choose your ‘mood’? A pet hate of mine is
managers who are moody and unpredictable and bring
Choices?
So what next for this dynamic and passionate business
leader? Perween’s dream now for S&A Foods is for
of the Year Awards
their personal angst and problems with them into the
workplace. Sure I recognise that as managers we are
first and foremost human beings, but does that give us
people to enjoy her food internationally…
It’s probably a cliché but nevertheless a fact, that our the right to impose our bad temper on those we work
lives are governed by the choices we make. At the most The CMI’s professionals we should leave whatever
with? As Chartered Manager of the Year Awards
basicHogg we can choose to ‘go with the flow’ thanked
Eric level Chair of the Birmingham Branch – let life recognise the outstanding skillsus and choose to put
personal issues we have behind and commitment of
‘happen’ to usopened the Q&A session which was lively
Perween and and complain about the consequences. our Charteredpositive mood at work. Personally I use
ourselves in a Managers.
It’s a bit like beingmany excellenta boat with no oars.
and varied. Among on a river in questions asked was my journey to work to put myself into a positive frame of
Sometimessingle secret to entrepreneurial success?”
“Is there a we move along quickly and smoothly, other The annual awardsthe journey now in its fifth year,
mind. Equally I use scheme, home to put away the
times we hit rapids and have a rough ride; we can enter focuses on have experienced at work and reach home
frustrations I recognising exceptional performance
backwaters answer started simply enough – A positive
Perween’s that take us nowhere and we may even end above and beyond the requirements of the Chartered
without any of the baggage we all carry round from time
our journey at aopen mind…but this quickly broadened
attitude and an waterfall. Whatever happens, the one ManagerSometimes music works for me and at other
to time. award.
out as she warmed to the theme encompassing
common factor is that we are not in control. times I abandon my motorway journey in favour of the
passion and determination; slower butthirteen outstanding Chartered Managers
This year prettier option of the country lanes and
I see many examples of this in the work I do in career are in contention for the overall Chartered Manager
scenery. It’s a matter of experimenting until you find
transition. Quite often I work with people who have of the Yearworks for you.them are winners, having
what choice title. All of
chosen to ignore what is happening around them and come top in the regions and countries where they
just hope things get better (or at least, no worse). For livethis short article I’ve tried to give some simple
In and work.
some, work has been a living nightmare but they stuck examples of how the choices we make affect our lives
with it in the vain hope that whatever was causing the The I winners represent a wide range of industries
and hope you will start to think more carefully about the
unhappiness would somehow magically disappear and and sectors make. As all in their different ways made
choices you and have managers however there is one
all would be better. In my experience, this rarely, if ever, a difference instrongly commend throughand that is to
choice I would their workplaces to you, either:
happens and the sensible course of action is to seek an ‘choose to catch people doing things right rather than
alternative. catchAchieving significant cultural change simple
• them doing things wrong’. Making that
choice and saying ‘thank you’ more often will make life
But the first step is to recognise that we have the choice • much easier both for you and your colleagues. &
so Making a major contribution to community
to ‘let things happen to us’ or ‘make things happen for environmental agenda
us’. There are always choices but often we choose not Eric Hogg
to see them. A named afterpreventingtwo from seeing and
S&A Foods - key factor Perween’s us sons EmailOvercoming significant resistance and
• Eric at eh@exec-dynamics.com
exercising choice is that it takes us way out of our personal risk through resilience
05

6. newsdesk
• Demonstrating exceptional use of leadership, management business for 15 years through and action
The government is seeking commitment 12 years of
influencing & communication skills from employers around any or all of the following ways
research into how top achievers realise their goals to his
in whichrole delivering can be helped…Employers are
current young people high energy talks, worldwide,
• Making and delivering significant levels of establishing to:
being urged himself as one of the top inspirational
added value for stakeholders speakers in the UK. He then led an interesting
discussionvolunteer places or become a volunteer
• Offer about assumptions; how we all make
• Applying a significant amount of creativity assumptions about othersuniversity leavers. will not do
mentor for school or and what we will or
and innovation. • Provide work experience opportunities.
in our everyday lives. Interestingly, David’s research has
• Offer internships to graduates and non-graduates.
shown that top achievers make fewer assumptions –
All thirteen winners will be invited to make a case to be • Consider a young person for a job through a work
preferring to deal more in facts.
trial.
considered as the overall CMI Chartered Manager
of the year, to be presented at the Institute’s National • Provide apprenticeship opportunities for 16-24 year
We then went on to demonstrate how assumptions can
olds.
Conference in October 2011.Our congratulations go
fashion our conclusions as we shared three things about
• Apply to provide jobs through the Future Jobs Fund
out to Robert Halton CMgr FCMI, Board Member,
ourselves – two true and one false – to see if our
(see below)
Birmingham College of Law, who has been
neighbour inin a Local Employment Partnership (LEP)
• Engage the audience could correctly predict the
successful in being nominated as Chartered Manager
of the Year, West Midlands, for instigating his impact falsewithHalton CMgr Plus
Robert Jobcentre FCMI
one. Clearly, we make a raft of assumptions about
in creating Cultural Change within his organisation. this person that we barely know, to arrive at our answers.
Visit
It’s quite useful to carry out an occasional health check on
CMI is proud to recognise Robert’s commitment to
http://interactive.bis.gov.uk/backingyoungbritain to
management as a profession and to the Institute’s Godfreymore... to make such assumptions.
what leads you
find out Magwindiri - Midland Mencap -
values. personenthusiasm from David Hyner. futureadviser
...energy and receiving help from a Jobcentre Plus and in
Young We wish him every success in his Birmingham, West Midlands
the CMgr Award selection process. Next step was to talk us through goal setting and how
Alternatively you can contact Jobcentre Plus on any of
Brian all top achievers haveVeolia - details ‘massive’
what Thomas Morgan - in common is
the following numbers for further Environmental of local
It is important to appreciate that the Chartered Services UK discussed how that-compares to the more
goals and we Plc, Birmingham West Midlands
Inside the Minds of
initiatives:
Manager numbers are growing at an average rate of common mantra of goals being ‘realistic and
Top Achievers Britain
Backing Young
around 30 every month and the total as at the end of Please feel and Solihull took the goal of one attendee
achievable’. free to twist0121 arms of colleagues,
Birmingham David then - the 255 8351
January 2011 stands at 1450. In June and July 2010 and demonstrated how, through use of the pyramid, it
partners or friends, cajole them, praise them and
Black Country - 01902 435163
over 40 candidates gained this increasingly hopefully andthem tointo blocks on several levels their
Coventry get down come forward and register until
can be brokenWarwickshire - 02476 232598
Presenter: David Hyner, Director,in the
prestigious award in Unemployed People
Supporting Young each month. interest in the-Charteredgoal to be award scheme.
the very top where the Manager achieved is stated.
Staffordshire 01782 382164
West Midlands Sound easy Herefordshire and Worcestershire -David
Shropshire, and somewhat familiar? Yes, but
STRETCHpromotions run from Corby HQ, are
The various Developments Ltd The closer we can get to this award elements tothe
talked us through the most important becoming be
01562 623661
Wednesday 5th results particularly inthesuffered
beginning to derive August 2009 at has
There’s no doubt that the West Midlands respect of de facto standard for all managers, everywhere, the
included in the foundation row – leading with the most
the Professional Discussion route with registrations greater Jobs Fund (FJF)
important: why? Inwill be. we were reminded how
Future the impact addition,
Manor through recent adverse economic conditions
significantly in theMeriden, West Midlands
coming Hotel, in increasing numbers recently,
and young people have been amongst those hardest important it is thecapture what of Work and Pensions
Delivered by to Department we know and what we
Joanna Douglas CMgr MCMI CMgr Development
hit. There are around 55,500 people aged 18-24 in the For informationaims the what, when, additionalwho,
(DWP) this fund
need to know and on
to create 150,000 where, jobs
galvanise ourselves into action to find
Circa 25 CMICorby announced claiming Jobseeker’s
Manager at and IBC members that guests enjoyed
West Midlands Region currently and 45 candidates how will provide both work experience and training
that and why of becoming a Chartered Manager,
some been registered so far in 2011. out the answers.
have networking, refreshments and a tasty buffet before
Allowance. please feel18-24to contactwho have been out of work
primarily to free year olds your regional Chartered
David was introduced by John Wells. for nearly a year with the aim of delivering real benefits
Manager Advocate;
• 21 PD candidates
This is a dreadful waste of talent and potential - and in to communities.and enthusiasm for his subject was
David’s energy The jobs must be jobs which the
Every 11 Fellowemployers encounter an individual that
•order now and again, you in addressing this, Prime
to enlist candidates employer would not was transferred to the audience
exceptional and it ordinarily have recruited for.
Dennis participativeCMgr as the contribution from
during this Foster, session
invites/challengescandidates
•Minister Gordon Brown examine the way you doYoung
13 Online you to launched the “Backing things
Britain” campaign in Birmingham on 2nd September.
(however successfully) in more detail, perhaps from an 0121very good. On behalf of everyone present, John
all was 331 5400
The jobs created must provide work for at least 25
hours thanked for 6 months and be
Wells a week David for a stimulating, interactive and
unusual perspective or in direct opposition to howto the
Our congratulations are also extended we are dennis.foster@bcu.ac.uk paid at a salaried
wage, (at least the statutory National Minimum Wage).
fun session.
taught. It’sofmembers from our regionsome honest
following a little uncomfortable and takesin who were
The role employers across the UK supporting
DWP are accepting applications on a monthly basis
thoughtpeopleobtaining theirto uncover some a national
young but in cannot be overstated. BYB is Manager
successful it can prompt you own Chartered potentially
from organisations formsto playcompleted by all (very
Session feedback keen were a part in supporting it.
limiting during and beliefs.engage understand of all
campaign that seeks to If you employers these
awards values December 2010.
Employers interested indrew three are invited to for a
“shapes and sizes” to do everything possible to give
properly you are then on route to adopting a different positive) and David then applying lucky winners visit
young people the help they need to find a job, training http://research.dwp.gov.uk/campaigns/futurejobsfund
copy of David’s motivational CD ‘The MASSIVE Goal
approachHamilton - Russell Hamilton Associates
and achieving so much more. David Hyner is
Russell skills and experience. where full details of the programme and application
or work Principle’ (retails £10) and a box of chocs.
one suchHereford/Worcester - West Midlands
Limited, individual. forms can be found.
For further information contact David at:
This support by employers is vital in providing info@stretchdevelopment.com
Firstly, David introduced himself, highlighting his journey
Jonathan Collier - Qinetiq, Hereford/Worcester
opportunities of work and work experience for young
from building a reputable catering and event
- West Midlands
people.
04
06

7. Spring 2011
Could YOU
The mentoring scheme has been running for over five
comfort zone or represents too high a perceived risk.
However, for thealready beenthis article let us assume
years and has purposes of responsible for guiding
you have chosen professionals through the early-to-mid
countless young to exercise more control over your life.
stages of their career.
Congratulations – you’ve just found the oars that will
be a mentor?
enable you to steer and drive the boat in the direction
you wish to go, rather than simply ‘goinggive members
Now, it has partnered with the CMI to with the flow’.
access to a greater pool of experienced managers,
So, where from here? Whilst tempted to say ‘the choice
from different sectors and backgrounds, who are
is yours’, one of the to share their time and knowledge
committed and willing most liberating of choices is to
choose to say ‘no’. Asmanagers. we are all under a
with young and aspiring managers
great deal of pressure and have constant demands on
our time. In ouryou have demonstrate our and the skills
If you believe efforts to the experience ability to cope
we are often tempted to say ‘yes’ to things when we
to mentor a younger manager and are prepared to
know we should be saying ‘no’. Saying ‘yes’ may be the
devote a little of your time, then please get in touch
easy choice but often it simply adds to our burden and
in the first instance with either;
makes us feel even more ‘out of control’. How many
times have you found yourself saying ‘yes’ knowing full
well Hogg, Chair of Birmingham Branch fulfilling the
Eric that there is little or no chance of
eh@exec-dynamics.com
request. How much better would it be to say ‘no’ and
then offer an alternative i.e. another choice, one which
you know you can Manager representative;
or our Chartered deliver.
...saying “no”... is one of the most liberating of choices
Can youFoster your ‘mood’? A pet hate of mine is
Dennis choose
managers who are moody and unpredictable and bring
dennis.foster@bcu.ac.uk
Choices?
Could YOU mentor? their personal angst and problems with them into the
workplace. Sure I recognise that as managers we are
first and foremost human beings, but does that give us
It’s probably a cliché but nevertheless a fact, that our the right to impose our bad temper on those we work
Younger managers are often thrown into the role
lives are governed by the choices we make. At the most with? As professionals we should leave whatever
without any formalised training or support. Many
basic level we can choose to ‘go with the flow’ – let life personal issues we have behind us and choose to put
Date for the diary...
survive and even thrive, but often at the cost of
‘happen’ to us and complain about the consequences. ourselves in a positive mood at work. Personally I use
expensive mistakes and hard-earned experience.
It’s a bit like being on a river in a boat with no oars. my journey to work to put myself into a positive frame of
Those fortunate enough to receive training and
2011 Crystal
Sometimes we move along quickly and smoothly, other mind. Equally I use the journey home to put away the
ongoing development are less likely to make
times we hit rapids and have a rough ride; we can enter frustrations I have experienced at work and reach home
mistakes and take us nowheremore effective in a
backwaters that are generally and we may even end without any of the baggage we all carry round from time
Lecture – “Running
shorter timescale. The Chartered Management
our journey at a waterfall. Whatever happens, the one to time. Sometimes music works for me and at other
Institute is a firm that we are not in control. mentoring
common factor is believer in the value of times I abandon my motorway journey in favour of the
in the development of managers.
a modern business”.
slower but prettier option of the country lanes and
I see many examples of this in the work I do in career scenery. It’s a matter of experimenting until you find
Having a mentoroften I work the pitfalls that await
transition. Quite can avoid with people who have what choice works for you.
managers ignore what is happening around them and
chosen to and can assist in developing confidence
in all aspects of get better (or at least, no worse). For
just hope things management. In this short article I’ve tried to give some simple
some, work has been a living nightmare but they stuck Date: Tuesday 18th Octoberwe make affect our lives
examples of how the choices 2011
It is with greatvain hopetherefore that we can announce
with it in the pleasure that whatever was causing the Location: Millennium City Building,carefully about the
and I hope you will start to think more Wolverhampton
the launch ofwould somehowBirmingham Futureand
unhappiness a link-up with magically disappear to University, Wolverhampton
choices you make. As managers however there is one
support the career development of young professionals.
all would be better. In my experience, this rarely, if ever, Registration and networking: 6:00pm - 6:50pm is to
choice I would strongly commend to you, and that
Birmingham Future is thecourse leading membership
happens and the sensible city’s of action is to seek an Speakerto catch people doing 8:30pm
‘choose and Q&A: 7:00pm - things right rather than
organisation for professionals working in the
alternative. catch them doing things wrong’. Making that simple
professional, financial and creative services sectors. Speaker: Terry Last, CEO ofmore often will make life
choice and saying ‘thank you’ Tarmac
The the firstof members is diverse; from have the choice
But profile step is to recognise that we associates and so much easier both for you and your colleagues.
to ‘let things happen to us’ or ‘make things happen for
trainees to directors and partners. Birmingham Future When running a modern business...How do you do
us’. There are always choices but often we choose not
is a part of Birmingham Forward and has grown Eric Hogg
more with less (working smarter, not just harder)?
to see them. A key factor preventing us from seeing and
considerably since its inception in 1993 and currently has Make Eric at eh@exec-dynamics.com
Email the most of talent management? Manage the
exercising choice is that it takes us way out of our
an active membership approaching 500 individuals. impact of globalisation on the West Midlands Region?
05
07

8. newsdesk
management business for 15 years through 12 years of
However, today is seekingremains part and Anglo
The government Tarmac commitment of action
American and aaround any or all of the following ways
from employers business which has to deal with the
research into how top achievers realise their goals to his
challenges of Parent can be helped…Employers are
in whichrole delivering Company and Stock Market
current young people high energy talks, worldwide,
establishing to:
being urged himself from of the top inspirational
demands, pressuresas one recent UK and Global
economic in the UK. He challenges, whilst man-
speakers and government then led an interesting
discussionvolunteer places or becomethe volunteer
• Offer about assumptions; how a all make
aging regular changes and developing we business
and mentor for school or university leavers. will not do
their people.
assumptions about others and what we will or
• Provide work experience opportunities.
in our everyday lives. Interestingly, David’s research has
Terry Last has achievers make fewer non-graduates.
• Offer internships to graduates and for 43 years,
shown that top worked in the Industryassumptions –
starting withdealyears person for a jobMining College
• Consider 3 young at Doncaster through a work
preferring to
a
more in facts.
trial.
whilst working for Wimpey Minerals. He has since
• Provide apprenticeship opportunities for 16-24 year
worked for ARC (now Hanson), Aggregate Industries
We then went on to demonstrate how assumptions can
olds.
and Tarmac, and is now CEO of Tarmac.things about
fashion our conclusions as we shared three His career
• Apply to provide jobs through the Future Jobs Fund
has taken–him to many places aroundsee ifUK,
ourselves two true and one false – to the our
(see below)
Terry Last, CEO of Tarmac including Northern Ireland, and he has also worked
neighbour inin a Local Employment Partnership (LEP)
• Engage the audience could correctly predict the
for periods overseas in the Caribbean Islands and
falsewith Jobcentrewe make a raft of assumptions about
one. Clearly, Plus
in Africa.
All whilst managing and building a multinational this person that we barely know, to arrive at our answers.
Visit
It’s quite useful to carry out an occasional health check on
business, brick by brick (or ‘block by block’)! Terry was born in West Suffolk, where his
http://interactive.bis.gov.uk/backingyoungbritain to
what leads you to make such assumptions.
octogenarian parents still live very self sufficiently,
find out more...
Tarmacpersonenthusiasm from quarrying company and
Young is the UK’s largest David Hyner.
...energy and receiving help from a Jobcentre Plus adviser and he now lives on a small 100 acre farm in South
supplier of building materials to the construction Next step was to talk us through goal setting and how
Suffolk. His you can contact Jobcentrean equestrian
Alternatively wife Caroline manages Plus on any of
industry - they are the market leader for aggregates, centre on the farm andhave in commonacres oflocal
what all top achievers crops about 65 is ‘massive’
the following numbers for further details of hay
ready mixed concrete and asphalt. The company every and weHaving both married twice, to the more
goals year. discussed how that compares Terry and
Inside the Minds of
initiatives:
has been involved in some of the UK’s biggest Caroline have 6 children and being ‘realistic and
common mantra of goals 3 grandchildren (so
Top Achievers Britain
Backing Young
construction projects including Wembley Stadium, far!) between them. Terry enjoys hisone attendee
achievable’. and Solihull took the goal of very close
Birmingham David then - 0121 255 8351
Emirates Stadium, the M1 widening, M25 resurfacing family with whom he through use of the pyramid, it
and demonstrated how, spends as much time as
Black Country - 01902 435163
and most recently London 2012. They quarry can be broken down intoand 02476several levels until
Coventry both at home blocks on 232598
possible, and Warwickshire - in a second home near
materials suchDavid Hyner, Director,in the
Supporting Young Unemployed People
Presenter: as sand, hard rock and gravel, which the very top where the goal to be achieved is stated.
the North Norfolk coast.
Staffordshire - 01782 382164
are used to produce products like ready mixed
West Midlands Sound easy Herefordshire and Worcestershire -David
Shropshire, and somewhat familiar? Yes, but
STRETCH Developments Ltd
concrete, asphalt, cement and lime. These products 01562 623661
The Crystal Lecture most important elements to be
talked us through the
help meet doubt thatAugust 2009 at has suffered
Wednesday 5th the West Midlands like roads,
There’s no the need for infrastructure the included in the foundation row – leading with the most
schools, hospitals, homes, and economic conditions
significantly in theMeriden, West Midlands as
offices, as well The Crystal Lectureaddition, we were reminded how
important: why? In(FJF) long running annual event,
Future Jobs Fund is a
Manor Hotel, recent adverse run as a itpartnership between Work and Pensions
consumables usedhave beenpharmaceuticals, food,
and young people in steel, amongst those hardest important by thecapture what of The University we
Delivered is to Department we know and what of
clean water and sewage treatment.aged 18-24 in the
hit. There are around 55,500 people Wolverhamptonaims to create 150,000 additional jobs
(DWP) this fund Business School and Chartered
need to know and galvanise ourselves into action to find
Circa 25 CMI and IBC membersclaiming Jobseeker’s
West Midlands Region currently and guests enjoyed Management Institute.work event is advertised and
that will provide both The experience and training
out the answers.
Tarmac, originally refreshments andhas its international
some networking, founded in 1903, a tasty buffet before
Allowance. primarily to 18-24 year olds who have been out of work
promoted by both organisations and attracts over
base just outside the centre ofWells.
David was introduced by John Wolverhampton. In the for nearly a year with the aim of delivering real benefits
250 attendees each year.
mid 90’s it gave up house building activities in a and in
This is a dreadful waste of talent and potential - swap to communities.and enthusiasm for his subject was
David’s energy The jobs must be jobs which the
agreement and again, you encounter an individual that
Every now with employers which enabled this, Prime
order to enlist Wimpey, in addressing Tarmac to employer would not on sustainability.recruited audience
exceptional and it was transferred to the for.
2009 Crystal Lecture ordinarily have View it here:
acquire Wimpey’syou to examine the way you doYoung
invites/challengesBrown launched theand construction during this participative session as the contribution from
Minister Gordon building materials “Backing things http://www.managers.org.uk/forum/wolverhampton-
Britain” campaign in Birmingham on 2nd September.
activities. In 1999, Tarmac detail, perhaps from an
(however successfully) in more demerged into two The jobs created On behalf of everyone present, John
all was very good. must provide work for at least 25
branch/cmi-crystal-lecture-corporate-social-responsibility
companies, Tarmac retained opposition to howon the
unusual perspective or in direct and focussed we are hours thanked for 6 months and be paid at a salaried
Wells a week David for a stimulating, interactive and
building materials part acrossand takesin whilst the wage, (at least the statutory National Minimum Wage).
fun session.
taught. It’sof little uncomfortable business, supporting
The role a employers of the the UK some honest
construction part of thebeyou to uncover some a national DWP are accepting applications on a monthly basis
thoughtpeople cannot business became Carillion (with
young but it can prompt overstated. BYB is potentially
its base values and beliefs.engage understand of all
campaign that seeks to If you employers these from organisations formsto playcompleted by all (very
Session feedback keen were a part in supporting it.
limiting in Wolverhampton City centre). Employers interested indrew three are invited to for a
“shapes and sizes” to do everything possible to give
properly you are then on route to adopting a different positive) and David then applying lucky winners visit
http://research.dwp.gov.uk/campaigns/futurejobsfund
Later in people achievingtheymuch more. David Hyner is
young 1999, the help need to find a job, training
approach andTarmac was acquired by Anglo American,
so copy of David’s motivational CD ‘The MASSIVE Goal
or work skills and experience. where full details of the programme and application
Principle’ (retails £10) and a box of chocs.
which expanded Tarmac’s international scope with
one such individual. forms can be found.
access to Anglo American’s global mining operations. For further information contact David at:
Whilstsupport by employers is brieflyin providing
This in 2007 Anglo American vital put the info@stretchdevelopment.com
Firstly, David introduced himself, highlighting his journey
Tarmac up forof work andqueries over its future
opportunities sale, over work experience for young
from building a reputable catering and event
people.
focus on mining.
04
06
08

9. Spring 2011
In this uncertainrepresents too BCABA continues to
comfort zone or environment, high a perceived risk.
signpost asian businesses of all article let theassume
However, for the purposes of this sizes to us
Date for the diary...
business chosen to available for their growth your life.
you have services exercise more control over plans.
Congratulations – you’ve just found the oars that will
It is importantsteer and drive the boat in the direction
enable you to that asian businesses have a voice
Black Country Asian and wish to go, we endeavour to lobby their concerns
you therefore, rather than simply ‘going with the flow’.
with new organisations such as the Black Country
Business Association
LEP and from here? Whilst tempted to BCABAchoice
So, where existing local authorities. say ‘the have
been involvedof thesupportive in the setting up of
is yours’, one and most liberating of choices is to
the Findto say ‘no’. As portal.
choose it in Sandwell managers we are all under a
Awards Dinner great deal of pressure and have constant demands on
BCABA also recognises the importanceability to cope
our time. In our efforts to demonstrate our of skills and
oneareits objectives going forwardto things when we
we of often tempted to say ‘yes’ is to commence a
BCABA is celebrating its 10th Anniversary with a dialogue should be sayingsuch SayingCMI to increase
know we with institutions ‘no’. as the ‘yes’ may be the
spectacular awards dinner on the 17th June 2011 at the skills base often it simply adds toasian business
easy choice but of managers in the our burden and
the Copthorn Hotel, Dudley. community. The last ten years have been many
makes us feel even more ‘out of control’. How very
successful you found yourself saying ‘yes’ momentum
times have and we hope to maintain the knowing full
With a fantastic three course meal, wonderful well that there is little or no chance of fulfilling the
for the next ten years and beyond.
entertainment and a prominent business speaker, request. How much better would it be to say ‘no’ and
the event is a ‘must’ event to attend for those serious Ninder Johal(Chair of BCABA). choice, one which
then offer an alternative i.e. another
about networking. of the most liberating of choices you know you can deliver.
...saying “no”... is one Book your tickets here:
The Dinner is seen as one of the premier business http://bit.ly/eQNDpa ‘mood’? A pet hate of mine is
Can you choose your
managers who are moody and unpredictable and bring
black tie events in the region. Previous speakers
Choices?
their personal angst and problems with them into the
have included Lord Bhattachariya, Mo Choudary
workplace. Sure I recognise that as managers we are
(Secret Millionaire), Keith Vaz and Lord Paul.
first and foremost human beings, but does that give us
It’s probably a cliché but nevertheless a fact, that our the right to impose our bad temper on those we work
lives are governed by the choices we make. At the most with? As professionals we should leave whatever
The event we can choose to ‘go with the flow’ – let life
basic level attracts over 350 guests and has been personal issues we have behind us and choose to put
sponsored by and complain about the consequences.
‘happen’ to us corporates such as Mercedes, KTC
Edibles, Johnnie Walkie, Microsoft and Pilot IMS.
It’s a bit like being on a river in a boat with no oars.
CMI Management &
ourselves in a positive mood at work. Personally I use
my journey to work to put myself into a positive frame of
Leadership Conference
Attendees to the event include some smoothly, other
Sometimes we move along quickly and of the largest mind. Equally I use the journey home to put away the
employers and wealth have a rough ride; we can enter
times we hit rapids and creators in the region. frustrations I have experienced at work and reach home
backwaters that take us nowhere and we may even end
BCABA have been in existence since 2001 and have
our journey at a waterfall. Whatever happens, the one
sought to be a centre are not in control.
& Awards 2011
without any of the baggage we all carry round from time
to time. Sometimes music works for me and at other
common factor is that we for business advice and times I abandon my motorway journey in favour of the
signposting for businesses of all sizes in the asian slower but prettier option of the country lanes and
sector. BCABA have worked closelywork organisations
I see many examples of this in the with I do in career Thursday 20th October at The
scenery. It’s a matter of experimenting until you find
such as AWM, the Westwork with people who have
transition. Quite often I Midlands Ethnic Business
Forum, to ignore what is West Midlands and other
chosen Business Link happening around them and
Landmark Hotel, central London
what choice works for you.
major government institutions.at least, no worse). For
just hope things get better (or For more info andI’ve bookto give some simple
In this short article to tried online click here
some, work has been a living nightmare but they stuck examples of how the choices we make affect our lives
BCABA holdvain hope that whatever was causing the
with it in the regular events and seminars for their www.cmiannualevent.com/conference/ the
and I hope you will start to think more carefully about
members and a new website is currently under
unhappiness would somehow magically disappear and
constructionbetter. In myconcentrate thisthe potential
all would be which will experience, on rarely, if ever,
To enter the awards click here there is one
choices you make. As managers however
choice I would strongly commend to you, and that is to
of the subcontinent. Thecourse of action is to seek an
happens and the sensible BCABA board comprises www.cmiannualevent.com/awards/
‘choose to catch people doing things right rather than
of experienced entrepreneurs who are widely
alternative. catch them doing things wrong’. Making that simple
connected within the Business World. choice and saying ‘thank you’ more often will make life
But the first step is to recognise that we have the choice so much easier both for you and your colleagues.
to ‘let things happen to us’ or ‘make things happen for
The awards dinner provides an extraordinary
platform for asian businesses often we the Black
us’. There are always choices but across choose not Eric Hogg
to see them. A key factor preventing us within a glitzy
Country to showcase their success from seeing and Email Eric at eh@exec-dynamics.com
black tie event. is that it takes us way out of our
exercising choice
05
09

10. IBC Special Feature
IC Special Feature
John Sealey in full flow
Winning Adviser Kulwant Chahal (L) pictured with John
Wells
up. Ensuring we have regular contact with prospects
Quick & easy ways in a systemised way is a good way of keeping our
profile high and helping us to position our services
to position you as in such a way as to attract new business.
Black Country adviser is also touched on a simple and profitable idea of
the expert & in the businessup-selling service as many different ways
WIN
John
named best cross and
testimonials as often and in
offerings and using the
new business...
One of the Black Country’s leading figures on enterprise
as we can. How often do we send a card saying
start-upYou? How often have build received a Thank
Thank rates in Sandwell and you a support network
was recognised for his achievements on 18th June of public and private sector partners.
You card from your suppliers saying thanks for
when the region’s first a roomful of Institute of
On Saturday 5th March ever Business Support being a customer or client? John went on to share in
Professionalmembers and to a finale. the privilege
Consulting Awards came guests had “I’mspeech that his cards are recognised by my peers
his extremely honoured to be often the only ones on
of listening to two fantastic speakers: John Sealey a client’s desk. What do you think that does for top
and the people I’ve tried to assist,” explained Kulwant,
and David Hyner.
The competition, which was sponsored by Advantage of mind awareness?
who advises more than 15 businesses every week.
West Midlands’ Enterprise Board and organised by
John Sealey delivered a talk which was packed
Business Enterprise Support (BES), celebrated the Strategic Alliances and Host Beneficiary
“With the current downturn having a major effect on the
with approaches advisors, consultants, managers
achievement of seven leading support professionals, Black Country economy, it is more importantand how
Relationships were also touched on than ever
who between them professionals could put to work
and independent had helped 10,000 companies get to support newforming asand encourage can to
we should be start-ups many as we young
literally overnight.played a role in creating more than
off the ground and businessesthegrow and create jobs.” us.
leverage to opportunities around
15,000 jobs.
He launched into his presentation by sharing some The Institute of Business Consulting sponsored no,
Then there was ‘The 5 No’s’ .... no isn’t always the
Kulwant uses webinars and tele-seminars to educate
ways he Chahal, who works for Black Country awardhe said Chair John Wells that most people give
what and its was interesting, was delighted with the
up after a client says no once, but research has
Enterprise, walked off with one of the main awardsgave
and sell to clients. His business card approach after outcome. “Kulwant is a model professional with a real
much food for thought and cards he’s tested. As shown that buyers say no at least 5 times before
beating off strong competition to secure the title of passion for helping entrepreneurs, a passion that
John put it, your business card should be a walking they say yes. So how often do you go back to your
Business Consulting Professional 2009. extends way beyond the 9-5 working hours.”
salesman or woman for you. prospects to win a yes?
It marks what has been an impressive year for the Some of the best ideas were left till the end.
We should be using press releases as often as
former entrepreneur, who hasnews about what we’re
possible to send the press worked tirelessly to boost Creating Special Reports in CD, physical and
doing. Using online press wires to submit our electronic formats, was what he called education
releases is a good idea as the media do pick these based marketing.
08
10

11. IBC Special Feature
IC Special Feature
June Members’ Meeting
It’s an approach we should be using. How to position
you as the authority was an enlightening topic and
one that took ones imagination to a different level
Corporate Governance and Investors inas an expert
when it came to positioning yourself People – the
in your markets eyes. One idea was becoming an
New Approach, were the topics discussed at our June
author. He sharedin Meriden. a book up on Amazon
members meeting how he got
and a proof in his hand in less than 10 days. Overall
his talk was educational, inspiring and profitable, if
Chris Trigg started with a quote from Lord Goldsmith “We
shouldwho saw him speak being a company work. is
those remind ourselves that put the ideas to director
a wonderful thing for the person who is a company
director. But it is a position of great responsibility which
John Sealey
involves running the affairs of a company for the benefit Realistic & Achieveable Goals Do NOT Work!
http://www.YourMarketingMatters.co.uk
of other people. It is a heavy responsibility we should not
info@yourmarketingmatters.co.uk
water down”. “Can you name one thing of man or woman-kind’s
0844 884 9114 greatest ever achievements that would have been
By the end of the session, which covered various editions achieved if they would have set realistic and
of the Companies Act delivered in a simplistic and easy achievable goals?!”
to understand way, all delegates had a very good
Realistic & Achievable
understanding and overview of directors’ responsibilities. Tim Watts (CEO of Pertemps recruitment) said;
It was recommended, as directors, we all: “I set BIG, FAT, HAIRY GOALS!” and furthermore
Goals Do NOT Work!
… when I pointed out to himQualitymost people are
Carole Fox of the West Midlands that Centre
• Review Memorandum and Articles of Association. being trained to set “R&A” goals he exclaimed
• Review company policies, procedures and practices
shared goals andwedeliveries “bottom line”up to be
…“…you mean it are setting people benefits;
• Regularly review management accounts to
…& set people up in order to
to ensure compliance with current legislation. mediocre … at best?!”
Increasing small companies’ annual profits by £303 per
employee; medium companies by £602 per employee
be mediocre...atdefence.
degree of care. Ignorance is not a best!
meet the requirement to exercise an acceptable
and if the super successful are setting MASSIVE goals,
So, large companies by £41 per employee.
how can we follow in their footsteps without risking all,
• Consider personal duties, responsibilities and
liabilities under Companies Act 2006 and current The newfailure and courting personal, professional
fearing approach and additional recognition introduced
and financial ruin?
in 2009 is an extended version of the 39 step evidenced
legislation.
David Hyner delivered a session to the Institute of Standard, whereby:
• Ensure the company takes out directors’ and officers’
Consulting, West Midlands and their guests….. and • Organisations can ‘tailor-make’ Iaknow … framework
How do you eat an elephant…? broader “One bite
liability insurance (to pay for legal expenses if sued
it caused quite a stir! at a aligned to their own key business priorities.
time.”
for negligence or breach of duty).
• Includes additional elements:
Are you unwittingly setting your clients up for mediocrity The-kids joke holds true though in MASSIVE goal
Leadership and Management
Want more information? Contact Chris Trigg email:
…. At best!?! How? setting. Whilst Balance should be MASSIVE (by
- Work-Life the goal
cjt@crucis-cosultants.co.uk
your measurement and nobody elses as we are all
- Recruitment and Selection
By advising them to set the much taught “realistic motivated by different things eh?), the steps that we
- Social Responsibility
Carole Fox, of the West Midlands Quality Centre, gave
and achievable goals”! • Offers opportunities to our goal should each
should plan that take us for a more extensive
an overview of the Investors in People Standard (IIP)
be on their ownprocess.
assessment both realistic and achievable. This
against which over 70,000 UK companies are already
During 14 years of face to face and telephone research • Cannearly allat a first there should be nothing but
way, in be used cases, assessment or at review.
working involving UK nearly 40% of employees. The
interviews with top achievers from all walks of life, I hard work from preventing you achieving your goal.
Standard which is appropriate for any size and type of
have askedconsists of: every one of the inspiring
organisation each and The new approach is based on bronze, silver and gold
interviewees the question … “How do YOU set goals?” where the total evidenced requirements are:the top
In this short piece I cannot give you all 65 (39
• Plan – developing strategies to improve original + 26 additional), 115 (39 + 76) I trust that + 126)
tips from our research, however and 165 (39 these
World champions of to improve, and
• Do – taking action sport, explorers, scientists, respectively. Want to know more go towards your own
will be enough to kick start you to www.wmqc.co.uk
academics, entrepreneurs, authors, entertainers and
• Review – evaluating the impact of on the massive goals.
politicians shared their secrets of personal effectiveness
performance of the organisation By: John W Wells, West Midlands Regional Chair.
with me …… especially on the subject of how they David Hyner
Director abio ltd
achieved their goals. Survey indicated - 71% said IIP
The results of a 2008 CBI www.davidhyner.com
had a positive impact on their business, whilst 52% www.stretchdevelopment.com
They all an improvement insamemorale. It also stated,
reported suggested the staff thing… MASSIVE
goals! Jules Morgan contributepowerboat racing
IIP helps all employees (World more effectively to More information on “MASSIVE” goals can be
champion and record holder) said; obtained from www.goalsettingaudio.com
09
11