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Integration
Considering patterns that let people work
efficiently and elegantly. The people and
 business effects of systems integration.


              Amit Kothari
     Technical + Strategy Consultant
        Headshift | Dachis Group
          http://amitkoth.com
About Headshift ...
What is integration?
   Wikipedia: EAI/Enterprise Application
Integration is the use of software and system
 architectural principles to integrate a set of
      enterprise computer applications

Gartner: The unrestricted sharing of data and
  business processes among any connected
 application or data source in the enterprise

 These only address technology integration
Things working together?
Things inter-dependent?
Things presented together?
Systems integration
• Mediation pattern (central broker).
• Federation pattern (facade for apps).
• Data transformation to canonical form.
• Standard interfaces to content and services.
• Issues include compliance, Chinese wall
  enforcement, permissions, compounded failure,
  content synchronisation, content migration from
  old apps, legacy vendors not having API’s, etc.
Why integrate apps?
• Atlassian products provide hooks to integrate
  various platforms - but the canvas is wider.
• Standardise data/content and a UI - including
  federated search and knowledge discovery.
• Simplifies business processes.
• Bridges silos of data AND process complacency.
• Technology “fosters” people integration.
Integrating Atlassian Products
Integration with surprises
Post integration effects
• If activity streams are consistent and well designed -
  people enjoy the benefits of ambient awareness.
• An integration plan must allow for emergent
  outcomes that are unexpected or out of the scope of
  design or business intentions. Tools can often
  produce these - e.g. a Confluence wiki.
• Don’t “set people right” with a tool - you can only
  nudge certain use cases to happen. Adapt the
  integration after thinking about real-life usage.
Integration & people ...
Roles in flux?
To end - food for thought

• Internal enterprise technology integration is not
  enough. Businesses need to consider the inside-to-
  outside integration that will be demanded by your
  staff, clients, suppliers and the public.
• A key limb of the Social Business is “listening” on
  the social web. Various slower-moving FMCG
  companies will need to shift entrenched cultural
  norms to (positively) respond to public chat.
A model listening platform
Thanks!
Your integration experiences/comments?

Amit Kothari - Headshift | Dachis Group
         amit@headshift.com


                         Photo credits
       http://www.flickr.com/photos/boellstiftung/5573772551/
      http://www.flickr.com/photos/andrewarchy/2723284303/
          http://www.flickr.com/photos/judson/3727005445/
     http://www.flickr.com/photos/carbontippytoes/3911231181/
      http://www.flickr.com/photos/usarmyafrica/5412898561/
        http://www.flickr.com/photos/robbie73/4346732208/

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Integrating Atlassian Products

  • 1. Integration Considering patterns that let people work efficiently and elegantly. The people and business effects of systems integration. Amit Kothari Technical + Strategy Consultant Headshift | Dachis Group http://amitkoth.com
  • 3. What is integration? Wikipedia: EAI/Enterprise Application Integration is the use of software and system architectural principles to integrate a set of enterprise computer applications Gartner: The unrestricted sharing of data and business processes among any connected application or data source in the enterprise These only address technology integration
  • 7. Systems integration • Mediation pattern (central broker). • Federation pattern (facade for apps). • Data transformation to canonical form. • Standard interfaces to content and services. • Issues include compliance, Chinese wall enforcement, permissions, compounded failure, content synchronisation, content migration from old apps, legacy vendors not having API’s, etc.
  • 8. Why integrate apps? • Atlassian products provide hooks to integrate various platforms - but the canvas is wider. • Standardise data/content and a UI - including federated search and knowledge discovery. • Simplifies business processes. • Bridges silos of data AND process complacency. • Technology “fosters” people integration.
  • 11. Post integration effects • If activity streams are consistent and well designed - people enjoy the benefits of ambient awareness. • An integration plan must allow for emergent outcomes that are unexpected or out of the scope of design or business intentions. Tools can often produce these - e.g. a Confluence wiki. • Don’t “set people right” with a tool - you can only nudge certain use cases to happen. Adapt the integration after thinking about real-life usage.
  • 14. To end - food for thought • Internal enterprise technology integration is not enough. Businesses need to consider the inside-to- outside integration that will be demanded by your staff, clients, suppliers and the public. • A key limb of the Social Business is “listening” on the social web. Various slower-moving FMCG companies will need to shift entrenched cultural norms to (positively) respond to public chat.
  • 15. A model listening platform
  • 16. Thanks! Your integration experiences/comments? Amit Kothari - Headshift | Dachis Group amit@headshift.com Photo credits http://www.flickr.com/photos/boellstiftung/5573772551/ http://www.flickr.com/photos/andrewarchy/2723284303/ http://www.flickr.com/photos/judson/3727005445/ http://www.flickr.com/photos/carbontippytoes/3911231181/ http://www.flickr.com/photos/usarmyafrica/5412898561/ http://www.flickr.com/photos/robbie73/4346732208/

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