Communications Skills Training Resume writing and job interviewing skills by Fuad Tamimi

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2.  Communication Skills
 Leadership & Success
 JobSearch, Resume Writing and
Interviewing Skills
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4. YOUR TRAINER
 Fuad Sultan Tamimi
 BSc., Electronics Engineering, Al Quds University, 2001
 Community Planning & Coordination Officer – CHF
International
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6. COMMUNICATION
SKILLS
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7. A LITTLE GAME TO START WITH!
Tappers and Listeners
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8. COMMUNICATION IS
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9. ENGINEERING COMMUNICATION
 Engineers need to be able to communicate
thoughts, ideas, and plans to many other
specialists in many different fields.
 Engineers work in teams with people from
different backgrounds.
 Therefore, it is necessary to have a variety
of communication skills.
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10. WE NEED TO
IMPROVE COMMUNICATION... BECAUSE
of our communication efforts are:
 Misunderstood
 Misinterpreted
 Rejected
 Not heard
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11. CONVERSATION WITH A WISE MAN
“A single conversation with a wise man
is better than ten years of study.”
--Chinese Proverb
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12. THE 4 COMMUNICATION SKILLS
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13. COMMUNICATION SKILLS
 Interpersonal -
 Do you picture the engineer as the nerd
in the corner with the pocket protector?
 Those days have passed.
 Engineering today means teamwork.
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14. COMMUNICATION SKILLS
 Written
 It may seem that engineering projects
would be too technical to have much use
for composition skills.
 However, in a survey of over 4000
practicing engineers, 99% listed
composition courses as important for
future engineers.
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15. COMMUNICATION SKILLS
 Why Written?
 Engineers write proposals. They need to convince
people to spend money on their projects.
 These “shopping lists” may be read by their
immediate boss, the president of the company, etc.
 Engineers also write reports when a design change is
needed or to explain a failure.
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16. GOOD WRITING
"What is written without effort is
in general read without pleasure."
(Samuel Johnson.)
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17. COMMUNICATION SKILLS
 Oral and Electronic Presentation -
 For the same reasons as listed for written skills, oral
and electronic presentation skills are needed.
 The use of presentation software and hardware can
vastly improve the effectiveness of an engineer’s
report.
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18. INEFFECTIVE COMMUNICATION
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19. EFFECTIVENESS THROUGH
COMMUNICATION
 You Spend Most of Your Time at Work Communicating.
 Your Success- Based on Strong Communication Skills.
 Communication Is Becoming in Increasingly Important In
Increased Globalization, Diversity Workplace
Specialization.
 Communication Tech Offers New Opportunities of
Communicate More Often & More Efficiently Than Ever
Before.
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20. POWER OF COMMUNICATION
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21. People want to be heard,
want to be taken seriously,
want to be understood.
"Effective communications starts with
listening."
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22. EFFECTIVE COMMUNICATION
IS NOT JUST GETTING
THE MESSAGE ACROSS
BUT ITS ACCEPTANCE
FROM ITS INTENDED RECEIVERS
WHICH CAUSES
THE EXPECTED BEHAVIOUR
FROM THE RECEIVERS
OF THE MESSAGE
ONLY THEN, THE RECEIVERS
WILL BE WILLING TO
CONVERT THE COMMUNICATION 22
INTO ACTION

23. A FAILURE TO COMMUNICATE
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24. COMMUNICATION DO’S & DON’TS
 Be respectful
 Be straightforward and brief
 Stay calm
 Listen carefully
 Minimize other distractions (turn off the TV or radio)
 Acknowledge what is being said
 Stick to one topic at a time (the current issue, not an
old one)
 Repeat questions or statements when necessary
 Empathize (“that must be very difficult for you”)
 Use “I” messages to communicate your feelings
 Keep your statements brief; saying too much at a time
makes it challenging to respond
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25. COMMUNICATION DO’S & DON’TS
 DON’T criticize
 DON’T argue about past events
 DON’T take anything personally
 DON’T interrupt
 AVOID being judgmental
 DON’T raise your voice; yelling or shouting will
never help you communicate your thoughts
 DON’T generalize—be specific
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28. JOB SEARCH ,
RESUME WRITING
&
INTERVIEWING
SKILLS
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29. PART 1
JOB SEARCH
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30. LETS WATCH THIS VIDEO
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31. JOB CYCLE
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32. CONVENTIONAL JOB SEARCH TOOLS
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33. MODERN JOB SEARCH
TOOLS
Resume
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34. WHAT YOU SHOULD BE DOING IF YOU’RE
UNEMPLOYED
 Volunteer
 Keep Your Skills Current
 Network
 Freelance
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35. POPULAR JOB WEBSITES
 www.jobs.ps
 www.jobber.ps
 www.ejob.ps
 www.shobiddak.com
 http://paljobs.blogspot.com
 http://www.gpc.pna.ps
 http://www.sptechs.com
 www.englishpal.ps
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36. NOT ONLY … BUT ALSO
 http://jobs.ppu.edu/
 https://ritaj.birzeit.edu/ecareers
 http://career.najah.edu
 http://jobs.unrwa.ps
 http://jobs.undp.ps
 http://e-career.wataniya.ps
 httP://ecareer.paltel.ps
 http://masader.ps/p/en/view/jobs
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37. JOB SEARCH FUNDAMENTALS
 An effective job search will take 20-30 hours per
week
 Use multiple methods to identify and apply for jobs
 The more effort the job search takes, the more
effective the result.
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38. PART 2
RESUME WRITING
SAY WHAT YOU CAN DO
NOT
WHAT YOU CANNOT DO
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39. WHAT IS A RESUME?
IT IS: IT IS NOT:
 brief and to the point.  a long biography.
 specific to the  general.
objective.
 based on facts.  based on opinions.
 a document that can  a document that is “set in
be changed and stone”.
revised.
 Formal document  a document that has clip
art or pictures on it.
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40. THE IMPORTANCE OF A RESUME
Impressed potential employer
Chance for getting interview
 A single job offer attracts between 100 and 1,000 resumes.
 Your resume will get between 10 and 30 seconds
of the recruiters time.
 Only 1 interview is granted for every 200 resumes
received by the average employer.
 Based upon the number of applications and resumes
employers receive, don’t be surprised if your resume
ends up
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41. WHAT INFORMATION SHOULD BE IN A RESUME?
Contact Information
Objective (Optional)
Profile /Summary ( Optional)
Education
Work or Professional Experience
Training Courses
Volunteer /Community Experience
Activities
Skills
Professional Affiliations
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References

42. Profile
Several concise
statements that focus Include your full name
the reader’s attention with the best contact info
on the most important DO NOT include your
qualities, work phone if you have
achievements, and one.
abilities you have to
offer Keep your OBJECTIVE
short and specific to the
job you are applying for:
Marketing Supervisor vs.
Marketing
The most recent first
Add simple info about
your duties but
HGHLIGHT your
accomplishments.
The most recent first
Add certificate, degree, or
major under the name of
the institution.
Community Service or
Volunteering is
important.
Don’t add Hobbies
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43. HOW SHALL I ARRANGE THE RESUME
SECTIONS?
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45. PAY ATTENTION TO YIN & YANG
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46. “DOS” OF RESUME WRITING
 Keep it simple.
 Lead off with work experience.
 Focuses on skills.
 Uses action words to define the responsibilities of
your job-related experience.
 Easy to read and understand.
 Visually powerful.
 One page, or at most 2 pages long.
 Language is grammatically correct.
 Spelling has been checked.
 Formal Style
 Neat, clean, and professional looking.
 Use margins and headings 46

47. “DOS” OF RESUME WRITING
 Use size a standard, sized 10-12 font
 Times Roman or other Serif font
 Use consistent bold-facing, underlining, or italics
 Print your resume using a high quality laser printer
 Choose paper colors that are conservative – white,
off-white (Keep in mind your document may be
copied. Gray is not advised as it does not copy well)
 If you’ve gone onto two pages, don’t staple together -
Make sure your name is on the top of page two, just
in case the two pages get separated
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48. DON’TS OF RESUME WRITING
 Don’t place information that you cannot back up
with evidence. WHY?
 Absolutely no errors! WHY?
 Do not distribute photocopies of your resume,
only originals.
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49. MORE TIPS
 Focus on employer’s needs, not yours.
 Plan first
 Be Honest
 Add a Project List
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50. FINAL POINTS…
 While designing your resume can be fun, try to limit
the time you spend developing it. Take breaks while
designing it and find some resumes that you like that
follow the points listed previously. Remember, you
can always change your resume but always, always
make it specific to the job you are applying for.
 There are many different ways to make a resume. It’s
important to make a good first impression and tell
your employer what you have to offer. Your resume
will not get you a job, but it will hopefully get you an
interview.
Good luck! 50

51. Part 3
SUCCESSFUL
INTERVIEWING
SKILLS
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52. FIRST IMPRESSIONS COUNT …
 DoYou Make The Best Impression You
Can?
 On-Time
 Dress
 Physical Contact
 Eye Contact
 Smile
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53. CHARACTERISTICS OF A
SUCCESSFUL INTERVIEW
Content Preparation
Presentation
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54. PREPARATION
 Research the Job and company
 Review the Job Requirements
 Know your Resume
 Anticipate Questions
 Be Prepared to Sell Yourself!
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55. PREPARATION
 Visualize Yourself In the Interview
 Know this:
 There is no question you cannot answer
 You are well suited to the position
 Bring:
 Extra copies of resume
 Paper and pen
 A list of potential questions
 Breath mints
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56. INTERVIEW PRESENTATION
 Be Prepared and Responsive For Questions
 Take Time to Organize Your Thoughts
 Express Confidence in Your Abilities
 Consider Each Interview as An Adventure!
 Be Attentive to Body Language
 No gum
 Watch those pens
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57. INTERVIEW CONTENT
 Listen Carefully to the Question
 Rehearse Your Answers
 Sell Yourself!
 Silence is Golden, Know When to Stop
Answering
 Tie Your Background to the Position
 Focus on Your Accomplishments
 Turn Weaknesses Into Strengths
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58. BEHAVIORAL BASED
INTERVIEWING
 Prepare your STAR’S
 Situation or Task
 Action Taken
 Result of Your Action
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59. BEHAVIORAL BASED QUESTIONS
 Can You Tell Me About A Time…
 Think Specific
 Don’t Say “Usually, Always, Or Never”
 Say “I”
 Be Prepared to Answer the Negative
Question
 Was The Result Positive? Measurable?
 Don’t Forget To Smile
 Be Concise 59

60. SAMPLE QUESTIONS
 Tell Me About A Time…
 You Persuaded Someone To Do Something
 You Solved a Small Problem Before It Turned Into
Something Large
 You Interacted With Someone And Wished You’d
Interacted Differently
 You Worked Well in a Team
 You Worked in a Team Where Not Everyone Was
Putting Forth The Same Amount Of Effort
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61. TOP QUALITIES/SKILLS
EMPLOYERS SEEK
 Communication (verbal  Flexible/Adaptable
& written)  Organized
 Teamwork  Detail oriented
 Interpersonal (relates  Leadership
well to others)  Self-confident
 Motivated/Initiative  Friendly
 Strong work ethic
 Analytical
 Computer Skills
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62. INTERVIEW PITFALLS
 Common Interview Mistakes
Coming Unprepared
Not Smiling or Showing Enthusiasm
Negativity
 References
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63. DO’S AND DON'TS IN INTERVIEW
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