Intelligent Workplace

1. Intelligent Workplace Maximize workplace efficiency and reduce cost by providing end users with the optimum platform for their role March 2010

2. Agenda What is Intelligent Workplace? Intelligent Workplace – Value Proposition Intelligent Workplace Roadmap Market Analysis Competitive Analysis How to Get Started

5. Intelligent Workplace is our next generation end user managed service

6. One size no longer fits all – flexibility is key

7. Continuous pressure to reduce cost

9. Enhances end user productivity

10. Improves business agility

12. Intelligent Workplace End User Assessment Compute & Service Models Managed Services

15. Capgemini’s Intelligent Workplace Intelligent Workplace is the integration, implementation and management of a sophisticated array of technologies, services and processes that, when harnessed together as an end-to-end service, boosts agility, enhances the end user experience and mitigates environmental impact – all while addressing the overarching imperative to reduce cost.

21. Deployment of appropriate end user platforms, processes and service levels

22. Deployment of desktop, data center and network virtualization technologies

23. Continuous assessment ensures alignment to shifting business dynamic

24. End User Portal

25. Industrialized Delivery

26. Shift Left

27. Rightshore®Intelligent Workplace provides the business with a clear and comprehensiveview of the total cost of ownership and the cost distribution of the IT end-user estate

29. Technology and process to ensure a superior end user experience

30. Tailored service and security levels with a focus on optimizing individual role family services

31. Platforms such as desktops, thin client, laptops and personal desktop assistants (PDA) allocated to role and end user requirement

32. End user portal and seamless integration of email, instant messaging, telephony and teleconferencing

33. Organizational change managed within transition process

34. The right toolkit for the job

35. Faster problem resolution

36. Less time travelling

37. Faster business response

38. Access to online training

39. Balanced work and home lifeIntelligent Workplace provides platforms and services tailored to roles to ensure end users benefit from a more satisfying and productive experience.

41. New ways of working: - Home, Part-time, Offshore, Mobile; Contractors

42. New compute/service models will be brought in as appropriate

43. Departmental moves

44. Joiners and Leavers

45. Organizational change

46. Mergers and Acquisitions

47. Divestitures

48. Business ContinuityFrom both a process and technology perspective, Intelligent Workplace can flex to meet evolving business demands

50. Technology solutions such as thin client, virtualization and green data centers

51. Process solutions such as product lifecycle management, greener supply chain.

52. Capgemini – leaders in sustainable outsourcingCO2awareness, monitoring and reporting are all built into Intelligent Workplace and this can serve as a powerful tool to help reduce greenhouse gas emissions.

55. Agility

56. Sustainability

58. Unified Communications

59. Focus on Cost and User Experience

60. A fully flexible (100% variable resource unit) model to offer true pay-as-you-go services

61. Technical, service and financial modeling of existing and emerging compute models

62. User Profiling

63. Applications Assessment and Migration Framework

64. Client-side hyper-visors to support bring-your-own-device initiatives for internal or external users

66. Analyst Commentary The Market Forrester “The days of one-size-fits-all provisioning are on the wane. The pressure to improve workforce, team, and business productivity is on the rise” “Harness The Power Of Workforce Personas”, Forrester Research Inc., January 2009 Forrester “IT managers understand the value of client virtualization. They cite improved data security and centralization, increased user productivity, lower support costs, improved employee satisfaction and flexibility, and stronger business continuity and disaster recovery” “Predictions 2010: Client Virtualization Industry-wide Adoption”, Forrester Research Inc. January 2010 Gartner “The worldwide hosted virtual desktop (HVD) market will accelerate through 2013 to reach 49 million units, up from more than 500,000 units in 2009, according to Gartner Inc. Worldwide HVD revenue will grow from about $1.3 billion to ... $65.7 billion in 2013, which will be equal to more than 40 percent of the worldwide professional PC market” Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009 Gartner “By moving some or all application executions to the data center, enterprises see an opportunity to pursue capital and operation cost savings by buying and deploying thinner, less capable desktop devices” Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009 Gartner “Today, 18% to 24% of employees in large enterprises run their personal desktop and notebook systems on corporate networks. For midsize enterprises (MSEs), the percentage is nearly 40%”. Conversely, distributed working – including home working – can boost productivity, customer satisfaction and staff retention” “Gartner Inc. “Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance”, Gammage et al, 29 December 2009

67. Analyst Commentary The Market Forrester “The days of one-size-fits-all provisioning are on the wane. The pressure to improve workforce, team, and business productivity is on the rise” “Harness The Power Of Workforce Personas”, Forrester Research Inc., January 2009 The old end user service model is changing “One-size-fits-all” is no longer valid. Virtualization technology is maturing Businesses are increasingly aware of the benefits. The benefits are real and understood. Productivity, Flexibility, Cost Reduction and Agility are expected. Forrester “IT managers understand the value of client virtualization. They cite improved data security and centralization, increased user productivity, lower support costs, improved employee satisfaction and flexibility, and stronger business continuity and disaster recovery” “Predictions 2010: Client Virtualization Industry-wide Adoption”, Forrester Research Inc. January 2010 Gartner “The worldwide hosted virtual desktop (HVD) market will accelerate through 2013 to reach 49 million units, up from more than 500,000 units in 2009, according to Gartner Inc. Worldwide HVD revenue will grow from about $1.3 billion to ... $65.7 billion in 2013, which will be equal to more than 40 percent of the worldwide professional PC market” Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009 Gartner “By moving some or all application executions to the data center, enterprises see an opportunity to pursue capital and operation cost savings by buying and deploying thinner, less capable desktop devices” Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009 Gartner “Today, 18% to 24% of employees in large enterprises run their personal desktop and notebook systems on corporate networks. For midsize enterprises (MSEs), the percentage is nearly 40%”. Conversely, distributed working – including home working – can boost productivity, customer satisfaction and staff retention” “Gartner Inc. “Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance”, Gammage et al, 29 December 2009

68. Market Analysis – Infrastructure and Desktop ‘as a Service’ Infrastructure-as-a-service market forecast 2008 to 2013 in $US billion* Comments Although still a nascent market, Desktop-as-a-services is expected to cross over a billion in the next two year growing at a rate of 57% CAGR (2008-2013) Infrastructure-as-a-Service IaaS revenue was 969 million USD in 2008 and is expected to increase to more than 8 billion USD in 2013, which represents a CAGR of 53,6% and a share of 31% of the total Cloud market. Despite slow growth to date, IaaS has solid potential By 2012, cloud will be one of the main contributors to the move away from physical IT, the change is also the product of employees running personal desktops and notebook systems on corporate networks, which reduces the need for organizations to buy PCs. The mass exodus away from physical IT assets, which will leave one in five businesses, or 20 percent, without IT assets, is being fueled by a number of factors including cloud computing and cloud-enabled services and virtualization 8.37 6.10 +54% 4.19 2.53 1.57 0.97 Desktop-as-a-service will become a viable desktop delivery option for 70–80% of end users in large enterprises and public sector organizations within a 3 to 5 -year timeframe Source: Deloitte; Gartner, Mar 2009; Ovum, Jan 2010; SAAS Experts *Note: To arrive at the market size we have split the IAAS market into Data center and Desktop services which according to Gartner constitute nearly 75% and 25% of all Infrastructure related services resp. We have only considered Infrastructure and desktop services delivered from the cloud for this analysis

69. Analyst Commentary Capgemini Forrester List Capgemini as one of three best fit providers for 1. Major multi-region or EMEA-wide desktop technology refresh with substantial business-led service redesign components. 2. Substantial service redesign program to meet global business change requirements. ”Only the very largest providers, with strong specialist consulting capabilities and clear vertically oriented solution design expertise will master this kind of program”. Forrester, “EMEA Buyers Need A New Sourcing Recipe For Managed Desktop Services”, Andrew Parker, February 3, 2010 Gartner "In execution, Capgemini's clients report strengths in terms of service improvement and understanding of the customers’ business, ability in managing knowledge transition, flexibility and ITIL-oriented processes.“ Gartner, “Magic Quadrant for Data Center Outsourcing Services, Western Europe”, Gianluca Tramacere and Claudio Da Rold, 14 May 2008 Forrester [Capgemini ] has a strong presence in IT infrastructure outsourcing that provides a platform for green IT and broader corporate sustainability consulting. It is another service provider that is creating a coherent practice area from piece-parts across its business. As it does so, Capgemini will approach its clients both top-down from the executive level and bottom-up through its relationships in IT organizations.” Forrester, “Market Overview: Green IT Services, A Bright Outlook for IT Sustainability Services”, Chris Mines, 24 April 2009 EquaTerra Rank Capgemini as #1 for Client Satisfaction “An excellent year-on-year increase in General Satisfaction; showing real commitment to customer satisfaction”. EquaTerra, “Outsourcing 2009, Service provider performance in the UK”, Lee Ayling, Jef Loos, 23 November 2009 Brown-Wilson Group Rank Capgemini as #1 European and #1 Australian Green Outsourcer for 2009 (#4 in the world) Rank Capgemini as #1 for Cloud Enterprise “Leading the sustainability initiative in many global initiatives, European vendors and users are among the most politically active in greening up outsourced services. Four European outsourcing vendors scored in the Top Twenty Technology Green Vendors” The Black Book of Outsourcing, “2009 Green Outsourcing Survey”,

71. Competitive Positioning – Traditional, New and Niche Our Differentiators Weaknesses of Competition Strengths of Competition Established reputation Client referencability. Sector solutions Strong onshore presence in Europe and US Highly developed user assessment capability. Long historical large client base in end user managed services. Proven ‘green’ solution built around innovative green contract. Traditional Players Accenture CSC Fujitsu HP IBM Tier 2 don’t have true global delivery capability. Rigid processes Lack of precedence and referencability. Need to partner to deliver Limited global presence Emerging Newcomers Long established technology and services reputation with solid track record. Cloud capability – including world-leading partners – and expertise at all aspects of service from front-end hardware to process-led service management. Roots are in cloud services. Perceived as agile and responsive Nasstar Tucloud Desktone Specialist/ Niche ICC Global Hosting Mokafive End-to-end service transition and delivery capability. Strong reputation regardless of client size. Single point of contact across the service No or limited services wrap. SME players Client intimacy Innovative technical solutions

77. This briefing deck

78. Market Overview & Competitor Analysis

79. Technical White Paper (Desktop Virtualization)

81. Technical White Paper (Desktop Virtualization)

Intelligent Workplace

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