2. Every Customer Matters. Every Asset Counts. A positive customer experience is your business lifeline. Optimize the IT assets your customers depend on every day.
For AD/AM’s and Solution Strategists (not Pre-Sales)
Every customer matters. Business can’t afford to lose even one customer because of a poor experience. In today’s online world, delivering a positive customer experience is, quite literally, your business lifeline. IT is at the core of creating and delivering that positive customer experience. Indeed, today every dollar counts—whether that’s a dollar of revenue that IT helps deliver or a dollar of cost that needs to be carefully managed.
To address these challenges, many companies are applying Lean thinking to IT. Lean IT is an approach that helps organizations focus on what’s important – delivering value to their customers. Central to lean thinking is an emphasis on reducing waste or non-value added activity. The result is both an increase in productivity and an improvement in service quality and customer experience. The beauty of Lean IT is its pragmatism. It rewards and even encourages incremental wins, doesn’t require a grand overhaul of systems, and isn’t obscure in its methodology, terminology or theory.
4 Understanding the Problem Elaborate on the complexity of the problem and how existing processes, workflows, customer demands, etc. require a new approach to the particular business area; Define the “GAP” that needs to be filled. Line-of-Business audiences: branches that drill down on business problems to be solved, for example, for a VP of Sales or CEO
