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Today s agenda
•    LateRooms	
  
•    Market	
  
•    Consumer	
  
•    LateRooms	
  and	
  Market	
  
•    Target	
  Audience	
  
•    Proposi8on	
  	
  
•    Communica8on	
  Objec8ves	
  
•    Indica8ve	
  Crea8ve	
  
•    Media	
  Plan	
  
•    Measurements	
  
Where are we now?
LateRooms
what people think
•    Book	
  late	
  	
  
•    Great	
  Deals	
  
•    Choice	
  
•    Efficient	
  
•    Easy	
  to	
  use	
  
•    Differences	
  between	
  website	
  opinions	
  
The market
•  No	
  dominant	
  brand	
  for	
  business	
  OTA	
  hotel	
  
   market	
  
•  Poten8al	
  for	
  brand	
  loyalty	
  
•  Market	
  is	
  climbing	
  out	
  of	
  recession	
  
•  Online	
  providers	
  are	
  adap8ng	
  from	
  leisure	
  to	
  
   business	
  
•  Travelling	
  less	
  
Competition
Company               Positioning
Booking.com	
         Pleasant/Efficient	
  
Lastminute.com	
      Time	
  is	
  precious-­‐Pleasure/entertainment	
  
Expedia.co.uk	
       Small	
  world,	
  big	
  savings	
  
Hotels.com	
          Provides	
  accommodaBon	
  during	
  sold	
  out	
  periods	
  
Egencia	
             Large	
  professional	
  enterprises	
  
Where do we want
     to be?
Competition


Leisure	
                   Business	
  
Needs                       Needs
Competitive threats
Company              Positioning
Booking.com	
        Pleasant/Efficient	
  
Lastminute.com	
     Time	
  is	
  precious-­‐Pleasure/entertainment	
  
Expedia.co.uk	
      Small	
  world,	
  big	
  savings	
  
Hotels.com	
         Provides	
  accommodaBon	
  during	
  sold	
  out	
  periods	
  
Egencia	
            Large	
  professional	
  enterprises	
  
Consumer
•    People	
  want	
  to	
  book	
  whenever.	
  
•    Have	
  specific	
  demands	
  –	
  Loca8on,	
  Wi-­‐Fi	
  
•    Loca8on	
  is	
  the	
  most	
  important	
  accommoda8on	
  need	
  
•    Short	
  lead	
  8mes	
  =	
  limited	
  expecta8ons	
  
•    Business	
  trips	
  are	
  not	
  enjoyable	
  
•    Prefer	
  face-­‐to-­‐face	
  mee8ngs	
  
-    No set booking period
-    Ease of Booking
-    Availability
-    Convenience             “EASY”
-    Good review section
-    Flexibility
Market Observations	
                        LateRooms can offer	
  
•  Booking	
  has	
  shiFed	
  towards	
     •    “Easy”	
  
   leisure	
                                 •    Quality	
  
•  “Easy”	
                                  •    Availability	
  
•  People	
  travel	
  less	
  oFen	
        •    Good	
  review	
  secBon	
  
•  Prefer	
  Face-­‐to-­‐face	
              •    ‘Dizzy	
  With	
  Choice’	
  
•  FuncBonal	
  appeal	
  
•  Not	
  enjoyable	
  
•  Low	
  expectaBons	
  
Market Observations	
                        LateRooms can offer	
  
•  Booking	
  has	
  shiFed	
  towards	
     •    “Easy”	
  
   leisure	
                                 •    Quality	
  
•  “Easy”	
                                  •    Availability	
  
•  People	
  travel	
  less	
  oFen	
        •    Good	
  review	
  secBon	
  
•  Prefer	
  Face-­‐to-­‐face	
  	
          •    ‘Dizzy	
  With	
  Choice’	
  
•  FuncBonal	
  appeal	
  
•  Not	
  enjoyable	
  
•  Low	
  expectaBons	
  
Market Observations	
                        LateRooms can offer	
  
•  Booking	
  has	
  shiFed	
  towards	
     •    “Easy”	
  
   leisure	
                                 •    Quality	
  
•  “Easy”	
                                  •    Availability	
  
•  People	
  travel	
  less	
  oWen	
        •    Good	
  review	
  secBon	
  
•  Prefer	
  Face-­‐to-­‐face	
  	
          •    ‘Dizzy	
  With	
  Choice’	
  
•  FuncBonal	
  appeal	
  
•  Not	
  enjoyable	
  
•  Low	
  expectaBons	
  
Target audience
How will we get
    there?
Creative strategy
1) Building business
    relationships
2) Face-to-face meetings
3) “EASY”
Proposition
1)	
  	
  Building	
  Business	
  RelaBonships	
  

2)	
  Importance	
  of	
  face-­‐to-­‐face	
  meeBngs	
  

3)“Easy”	
  
Proposition

   LateRooms.com	
  makes	
  building	
  business	
  
rela5onships	
  through	
  face-­‐to-­‐face	
  mee5ngs	
  as	
  
    easy	
  as	
  possible	
  by	
  providing	
  a	
  simple,	
  
    convenient	
  and	
  flexible	
  booking	
  process          	
  
Business	
  Needs




‘Hard	
                            ‘Easy	
  
Booking’                        Booking’




             Leisure	
  
             Needs
Business	
  Needs




Not	
  MeeBng	
                         Meeting People
People




                     Leisure	
  
                     Needs
Why?
•  Side-­‐Steps	
  compeBtor	
  messages:	
  
       Time	
  	
  
       Pleasant/Efficient	
  
•  Give	
  LateRooms.com	
  a	
  strong	
  and	
  unique	
  
   posiBon	
  in	
  a	
  growing	
  market	
  
Why?

•  Overlaps	
  with	
  an	
  important	
  aspect	
  of	
  the	
  
   target	
  audience.	
  
•  Current	
  strength	
  can	
  be	
  kept	
  and	
  moved	
  over	
  
   to	
  the	
  market.	
  
Why?

•  Connects	
  on	
  a	
  funcBonal	
  and	
  emoBonal	
  level	
  
•  At	
  a	
  Bme	
  when	
  people	
  are	
  moving	
  to	
  
   technology	
  rather	
  than	
  face-­‐to-­‐face	
  
Communication objectives
•  To	
  increase	
  awareness	
  of	
  LateRooms	
  as	
  a	
  business	
  travel	
  agent	
  within	
  the	
  
   target	
  audience	
  by	
  75%	
  aFer	
  6	
  months	
  

•  To	
  ensure	
  that	
  60%	
  of	
  our	
  target	
  audience	
  view	
  LateRooms	
  as	
  their	
  first	
  
   choice	
  of	
  accommodaBon	
  provider	
  within	
  12	
  months	
  

•  To	
  associate	
  LateRooms	
  with	
  building	
  personal	
  business	
  relaBonships	
  so	
  
          that	
  60%	
  of	
  the	
  core	
  target	
  audience	
  agree	
  with	
  the	
  statement:	
  
  	
  	
  “LateRooms.com	
  makes	
  building	
  personal	
  business	
  rela5onships	
  as	
  easy	
  as	
  
                                                             possible”  	
  
Indicative creative
Creative context
They	
  need	
  to	
  feel	
  that	
  LateRooms.com	
  makes	
  their	
  life	
  easier	
  so	
  
they	
  can	
  concentrate	
  on	
  the	
  purpose	
  of	
  the	
  trip	
  (building	
  
business	
  relaBons)	
  rather	
  than	
  the	
  booking	
  process.	
  

	
  LateRooms.com	
  must	
  be	
  perceived	
  as	
  a	
  responsible,	
  reliable,	
  
easy	
  to	
  use	
  and	
  convenient	
  travel	
  agent.	
  

Professional	
  yet	
  approachable,	
  down-­‐to-­‐earth	
  and	
  trustworthy	
  
copy prompts


                  es s people
95%      of busin business
                  ng
a g re e that goi        y to
              fa ce is ke s
     face-to- lationship 	
  
                re
      building
Copy examples
   Easy Business Booking
                                           We would like th
                                                            e
                                     e	
  deal.	
  
                et.	
  Seal	
  th          pleasure of your
Meet.	
  Gre                        the	
  rest	
  
                e	
  care	
  of	
             company
Let	
  us	
  tak
       Meetings are                          We provid
                                                       e the room
                                       You make                    .
         important.                                 a big deal
                                                               out of it
        Let’ss faceeitd a
                    yo u n e
         me
   Someti dleman                  Build Ties
        mid
visuals
visuals
visuals




Chris
 Dent
visuals
layout
	
  	
  Minimalist	
  	
  	
  	
  	
  	
  	
  	
  	
  Central	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  One	
  focal	
  image	
  	
  	
  	
  	
  	
  Logo	
  in	
  corner
                                                                                                                                                                         	
  
Meet.	
  Greet.	
  Seal	
  the	
  deal.	
  
Let	
  us	
  take	
  care	
  of	
  the	
  rest	
  
We provide the Room.
You make a big deal out of it
Meet.	
  
We provide the Room.                                              Greet.	
  
                                                               Seal	
  the	
  deal.	
  




(You’ll make a big deal out of it).                        (Let us take care of the rest).




                         Easy	
  Business	
  Booking	
                           Easy	
  Business	
  Booking	
  
Media plan
Media objectives
•  To	
  target	
  business	
  travellers	
  aged	
  25-­‐45	
  in	
  the	
  ABC1	
  demographic	
  
•  The	
   implement	
   a	
   12	
   month	
   naBonal	
   campaign	
   with	
   media	
   that	
  
   covers	
  and	
  effecBvely	
  reaches	
  the	
  TA	
  across	
  the	
  U.K	
  
•  To	
  use	
  media	
  that	
  does	
  not	
  restrict	
  creaBve	
  execuBon	
  
•  To	
   use	
   media	
   that	
   will	
   effecBvely	
   transfer	
   the	
   core	
   message	
   of	
  
   Laterooms	
  	
  
•  To	
   achieve	
   a	
   constant	
   reach	
   of	
   60%,	
   addiBonally	
   achieve	
   a	
   constant	
  
   frequency	
  of	
  3.5	
  	
  
Media Choices
•  Outdoor	
  
•  Print	
  
•  Internet	
  	
  
•  Mobile	
  App	
  
•  Direct	
  Mail	
  
•  Viral	
  
outdoor


                        Meet.	
  
                        Greet.	
  
                     Seal	
  the	
  deal.	
  




          Let	
  us	
  take	
  care	
  of	
  the	
  rest	
  


                                                               Easy	
  business	
  booking	
  
print
Internet advertising

      We	
  provide	
  the	
  rooms	
                          Easy	
  business	
  booking	
  
      You	
  make	
  a	
  big	
  deal	
  out	
  of	
  it	
  
Mobile applications


MeeBng	
      MeeBng	
       Alarm	
  
                                         Expenses	
  
Contact	
     Schedule	
     Clock	
  
viral



“How	
  NOT	
  to	
  conduct	
  
 a	
  business	
  mee5ng”	
  
Direct mail
schedule
	
  Media	
                      Sept	
     Oct	
     Nov	
     Dec	
     Jan	
     Feb	
     March	
   April	
     May	
  	
     June	
     July	
  	
     Aug	
  	
  



Outdoor	
  
Metro	
  	
  
Internet	
  Adver8sing	
  	
  
Mobile	
  App	
  
Viral	
  Marke8ng	
  
Direct	
  Mail	
  
Budget
                                                                     ConBngency	
  	
  


                                            Direct	
  Mail	
  



Viral	
  MarkeBng	
  	
  


                        Mobile	
  App	
  
                                                                                          Outdoor	
  




                                             The	
  Metro	
  	
  
          Internet	
  	
  
         AdverBsing	
  	
  
How will we know
   when we ve
    arrived?
Measurement
• 	
  Exposure	
  Tests	
  

• 	
  SoW	
  Measures	
  
       • 	
  Altudinal	
  Studies	
  
     • 	
  Brand	
  RecogniBon	
  Test	
  
     • 	
  Brand	
  Recall	
  Tests	
  
Is it campaignable?
•  Creates	
  a	
  very	
  unique	
  and	
  disBncBve	
  posiBon	
  in	
  the	
  
   market.	
  
•  Sustainable	
  
•  PotenBal	
  to	
  spread	
  to	
  leisure	
  market	
  
?	
     ?	
  
                     ?        ?	
  
                             ?	
  
  ?
?	
  
                           ?	
  
                  ?	
     ?	
  
Easy	
  Business	
  Booking	
  

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Final Year Pitch

  • 1.
  • 2. Today s agenda •  LateRooms   •  Market   •  Consumer   •  LateRooms  and  Market   •  Target  Audience   •  Proposi8on     •  Communica8on  Objec8ves   •  Indica8ve  Crea8ve   •  Media  Plan   •  Measurements  
  • 5. what people think •  Book  late     •  Great  Deals   •  Choice   •  Efficient   •  Easy  to  use   •  Differences  between  website  opinions  
  • 6. The market •  No  dominant  brand  for  business  OTA  hotel   market   •  Poten8al  for  brand  loyalty   •  Market  is  climbing  out  of  recession   •  Online  providers  are  adap8ng  from  leisure  to   business   •  Travelling  less  
  • 7. Competition Company Positioning Booking.com   Pleasant/Efficient   Lastminute.com   Time  is  precious-­‐Pleasure/entertainment   Expedia.co.uk   Small  world,  big  savings   Hotels.com   Provides  accommodaBon  during  sold  out  periods   Egencia   Large  professional  enterprises  
  • 8. Where do we want to be?
  • 9. Competition Leisure   Business   Needs Needs
  • 10. Competitive threats Company Positioning Booking.com   Pleasant/Efficient   Lastminute.com   Time  is  precious-­‐Pleasure/entertainment   Expedia.co.uk   Small  world,  big  savings   Hotels.com   Provides  accommodaBon  during  sold  out  periods   Egencia   Large  professional  enterprises  
  • 11. Consumer •  People  want  to  book  whenever.   •  Have  specific  demands  –  Loca8on,  Wi-­‐Fi   •  Loca8on  is  the  most  important  accommoda8on  need   •  Short  lead  8mes  =  limited  expecta8ons   •  Business  trips  are  not  enjoyable   •  Prefer  face-­‐to-­‐face  mee8ngs  
  • 12. -  No set booking period -  Ease of Booking -  Availability -  Convenience “EASY” -  Good review section -  Flexibility
  • 13. Market Observations   LateRooms can offer   •  Booking  has  shiFed  towards   •  “Easy”   leisure   •  Quality   •  “Easy”   •  Availability   •  People  travel  less  oFen   •  Good  review  secBon   •  Prefer  Face-­‐to-­‐face   •  ‘Dizzy  With  Choice’   •  FuncBonal  appeal   •  Not  enjoyable   •  Low  expectaBons  
  • 14. Market Observations   LateRooms can offer   •  Booking  has  shiFed  towards   •  “Easy”   leisure   •  Quality   •  “Easy”   •  Availability   •  People  travel  less  oFen   •  Good  review  secBon   •  Prefer  Face-­‐to-­‐face     •  ‘Dizzy  With  Choice’   •  FuncBonal  appeal   •  Not  enjoyable   •  Low  expectaBons  
  • 15. Market Observations   LateRooms can offer   •  Booking  has  shiFed  towards   •  “Easy”   leisure   •  Quality   •  “Easy”   •  Availability   •  People  travel  less  oWen   •  Good  review  secBon   •  Prefer  Face-­‐to-­‐face     •  ‘Dizzy  With  Choice’   •  FuncBonal  appeal   •  Not  enjoyable   •  Low  expectaBons  
  • 17. How will we get there?
  • 19. 1) Building business relationships
  • 22. Proposition 1)    Building  Business  RelaBonships   2)  Importance  of  face-­‐to-­‐face  meeBngs   3)“Easy”  
  • 23. Proposition LateRooms.com  makes  building  business   rela5onships  through  face-­‐to-­‐face  mee5ngs  as   easy  as  possible  by  providing  a  simple,   convenient  and  flexible  booking  process  
  • 24. Business  Needs ‘Hard   ‘Easy   Booking’ Booking’ Leisure   Needs
  • 25. Business  Needs Not  MeeBng   Meeting People People Leisure   Needs
  • 26. Why? •  Side-­‐Steps  compeBtor  messages:   Time     Pleasant/Efficient   •  Give  LateRooms.com  a  strong  and  unique   posiBon  in  a  growing  market  
  • 27. Why? •  Overlaps  with  an  important  aspect  of  the   target  audience.   •  Current  strength  can  be  kept  and  moved  over   to  the  market.  
  • 28. Why? •  Connects  on  a  funcBonal  and  emoBonal  level   •  At  a  Bme  when  people  are  moving  to   technology  rather  than  face-­‐to-­‐face  
  • 29. Communication objectives •  To  increase  awareness  of  LateRooms  as  a  business  travel  agent  within  the   target  audience  by  75%  aFer  6  months   •  To  ensure  that  60%  of  our  target  audience  view  LateRooms  as  their  first   choice  of  accommodaBon  provider  within  12  months   •  To  associate  LateRooms  with  building  personal  business  relaBonships  so   that  60%  of  the  core  target  audience  agree  with  the  statement:      “LateRooms.com  makes  building  personal  business  rela5onships  as  easy  as   possible”  
  • 31. Creative context They  need  to  feel  that  LateRooms.com  makes  their  life  easier  so   they  can  concentrate  on  the  purpose  of  the  trip  (building   business  relaBons)  rather  than  the  booking  process.    LateRooms.com  must  be  perceived  as  a  responsible,  reliable,   easy  to  use  and  convenient  travel  agent.   Professional  yet  approachable,  down-­‐to-­‐earth  and  trustworthy  
  • 32. copy prompts es s people 95% of busin business ng a g re e that goi y to fa ce is ke s face-to- lationship   re building
  • 33. Copy examples Easy Business Booking We would like th e e  deal.   et.  Seal  th pleasure of your Meet.  Gre the  rest   e  care  of   company Let  us  tak Meetings are We provid e the room You make . important. a big deal out of it Let’ss faceeitd a yo u n e me Someti dleman Build Ties mid
  • 38. layout    Minimalist                  Central                      One  focal  image            Logo  in  corner  
  • 39. Meet.  Greet.  Seal  the  deal.   Let  us  take  care  of  the  rest  
  • 40. We provide the Room. You make a big deal out of it
  • 41. Meet.   We provide the Room. Greet.   Seal  the  deal.   (You’ll make a big deal out of it). (Let us take care of the rest). Easy  Business  Booking   Easy  Business  Booking  
  • 43. Media objectives •  To  target  business  travellers  aged  25-­‐45  in  the  ABC1  demographic   •  The   implement   a   12   month   naBonal   campaign   with   media   that   covers  and  effecBvely  reaches  the  TA  across  the  U.K   •  To  use  media  that  does  not  restrict  creaBve  execuBon   •  To   use   media   that   will   effecBvely   transfer   the   core   message   of   Laterooms     •  To   achieve   a   constant   reach   of   60%,   addiBonally   achieve   a   constant   frequency  of  3.5    
  • 44. Media Choices •  Outdoor   •  Print   •  Internet     •  Mobile  App   •  Direct  Mail   •  Viral  
  • 45. outdoor Meet.   Greet.   Seal  the  deal.   Let  us  take  care  of  the  rest   Easy  business  booking  
  • 46. print
  • 47. Internet advertising We  provide  the  rooms   Easy  business  booking   You  make  a  big  deal  out  of  it  
  • 48. Mobile applications MeeBng   MeeBng   Alarm   Expenses   Contact   Schedule   Clock  
  • 49. viral “How  NOT  to  conduct   a  business  mee5ng”  
  • 51. schedule  Media   Sept   Oct   Nov   Dec   Jan   Feb   March   April   May     June   July     Aug     Outdoor   Metro     Internet  Adver8sing     Mobile  App   Viral  Marke8ng   Direct  Mail  
  • 52. Budget ConBngency     Direct  Mail   Viral  MarkeBng     Mobile  App   Outdoor   The  Metro     Internet     AdverBsing    
  • 53. How will we know when we ve arrived?
  • 54. Measurement •   Exposure  Tests   •   SoW  Measures   •   Altudinal  Studies   •   Brand  RecogniBon  Test   •   Brand  Recall  Tests  
  • 55. Is it campaignable? •  Creates  a  very  unique  and  disBncBve  posiBon  in  the   market.   •  Sustainable   •  PotenBal  to  spread  to  leisure  market  
  • 56. ?   ?   ? ?   ?   ? ?   ?   ?   ?   Easy  Business  Booking