3. What is Quality?
 How to we determine Quality?
 Feedback and Assessment
 How do we influence Quality?
 Preparation & Planning
 Customer Expectations
 Contingencies (unexpected results)

4. Origins of Quality Matters
 Maryland Online received a FIPSE grant of
$500,000 over three years.
 Partners included Maryland Online Community
Colleges Consortium, other Maryland colleges and
universities, as well as colleges and universities
from five other states, two regional accrediting
bodies and the Sloan-C Consortium

5. Quality Matters Today
 438 Subscribers across the US and other
international colleges and universities
 Lakeland is a Member of the Quality Matters
Consortium of the Ohio Learning Network

6. Purpose
 Course Design…
 Is the forethought and
planning that a faculty
member puts into the
course
 Course Delivery… is the
actual teaching of the
course, the
implementation of the
design.
QM is about DESIGN  not delivery or faculty performance

7. Process

8. QM Rubric Standards
 1) Course Overview and Introduction
 2) Learning Objectives
 3) Assessment and Measurement
 4) Resources and Materials
 5) Learner Engagement
 6) Course Technology
 7) Learner Support
 8) Accessibility