4. Business And Consumer Markets Are Different Mass advertising Personal relationship MARKETING For personal reasons Immediate purchase One or few decision makers For business reasons Extended over time Many decision makers DECISION-TO-BUY Often dispersed Often localized LOCATION OF CUSTOMERS Larger Smaller MARKET SIZE Smaller Larger SALES VOLUME Individuals Companies CUSTOMERS B2C B2B CHARACTERISITIC
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28. Provide Information That Keeps Prospects Interested Capabilities Testimonials Reliability / Flexibility Service locations Contact Form or Info Selecting appropriate vendors, obtaining bids, final selection Range of services with features & benefits Industry best practices Articles & Case studies Technical specifications Product & Service Comparisons Researching solutions INFORMATION PHASE