Web 2.0: Opportunity Or Threat For IT Support Staff?

Web 2.0: Opportunity Or Challenge For IT Support Staff? Brian Kelly UKOLN University of Bath Bath, BA2 7AY Email [email_address] UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/conferences/ucisa-sdg-2007/ Acceptable Use Policy Recording/broadcasting of this talk, taking photographs, discussing the content using email, instant messaging, blogs, SMS, etc. is permitted providing distractions to others is minimised. This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Resources bookmarked using ' ucisa-sdg-2007 ' tag Let’s use Gabbly pointing at www.ucisa.ac.uk for chat

About Me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IT Services Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web 2.0 – You’ll Know This ,[object Object],[object Object],Web2MemeMap, Tim O’Reilly, 2005 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0

Blogs (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using Web 2.0 http://blog.newport.ac.uk/blogs/michael/ ,[object Object],[object Object],[object Object]

Blogs (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],Using Web 2.0 http://blogs.warwick.ac.uk/johndale/ ,[object Object],[object Object],[object Object],[object Object]

Blogs (3) ,[object Object],[object Object],[object Object],[object Object],[object Object],Using Web 2.0 http://in-cider.spaces.live.com/ ,[object Object],[object Object],[object Object]

Wikis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using Web 2.0 http://sharing-made-simple-2007-06.wetpaint.com/ ,[object Object],[object Object],[object Object]

Communications - Chat ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using Web 2.0 http://www.ukoln.ac.uk/web-focus/events/ workshops/archivists-2007-06/gabbly/ ,[object Object],[object Object],[object Object]

Communications - Skype ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using Web 2.0 ,[object Object],[object Object],[object Object],[object Object]

Softer Aspects of Web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 Softer aspects of Web 2.0 characterise key aspects of higher education and the role of the University system

Web 2.0 and IT Support Staff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and Users

Web 2.0 and Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and Users

“ Embracing Constraints” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What if this is good enough for the individual user?

“ Technology: Stuff that Doesn’t Quite Work” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and Users

Role of IT Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IT Support

IT Services Director 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Would an IT Director at a UK University say this? Are we behind the Irish? And if so, why? http://wmv.heanet.ie/heanet/ conference2005/nowlan.wmv

Opportunities: IT Development ,[object Object],[object Object],[object Object],[object Object],[object Object],http://northumbria.ac.uk/browse/radius5/ http://northumbria.ac.uk/browse/ unimapper/?view=Standard

Opportunities: Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.oss-watch.ac.uk/planet/ OSS Watch use Planet to aggregate feeds from related services. Bath Univ do likewise for institutional feeds.

Opportunities: Competitions ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2007/competition/ Note UK Museums & Web conf is hosting a mashup developers day today. Should UCISA catch up and organise something similar?

Opportunities: Collaboration ,[object Object],[object Object],[object Object],[object Object],http://www.facebook.com/… Email is dying! See UK Web Focus blog post Let’s help kill it off – or engage with the technologies are users want to use.

On Facebook ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Is it perfect? No. Is it good enough? Maybe. Perhaps we should be ‘embracing constraints’ in our work

Opportunities: UCISA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.ucisa.ac.uk/TLIG/ docs/docshare.htm Shouldn’t UCISA be leading in developing best practices for using WiFi at events? http://www.ucisa.ac.uk/ TLIG/docs/handbook/ ,[object Object],[object Object],[object Object],[object Object],[object Object]

Opportunities: Staff Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Note: Use Google Video for videos longer than 10 mins. And why aren’t you recording / videoing talks at UCISA conferences?

Web 2.0 Backlash ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0: It’s a silly name. It’s just a marketing term. There are lots of poor Web 2.0 services. There wasn’t a Web 1.0. What follows it? It does have a marketing aspect – and that’s OK. It isn’t formally defined – it describes a pattern of related usage. There will be poor (and good) Web 2.0 services – just like anything else. Any usage will arrive at a follow-up term. Deployment Challenges

Takeup Of New Technologies ,[object Object],Developers Rising expectations Trough of despair Service plateau Enterprise software Large budgets … Early adopters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Beware The IT Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier

The Librarian Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Library Barrier

Deployment Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges But what if you ignore all of this?

Memo From Next Year (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Memo From Next Year (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conclusions

Web 2.0: Opportunity Or Threat For IT Support Staff?

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