The document discusses Lombardi Wikis, a framework for collaborative information development that integrates DITA XML documentation with a wiki. It outlines the business goals, use cases, system architecture, implementation considerations, and engagement strategies for the wiki. The wiki allows customers, partners, and employees to easily find, share, and discuss both "warranted" and "non-warranted" information.

1. Lombardi Wikis A model for collaborative information development (with DITA XML in the mix)

8. Problems to solve Internal pains Customer pains No way to share “non-warranted” knowledge (samples, tips and tricks) with the community No view into “what’s new” Capturing feedback, questions, and discussions about content is difficult Documentation updates not immediately available - tied to product releases Promotion of new and improved content is difficult Lifecycle management issues – stale information is difficult to discover Reviews are time and resource intensive, vulnerable to quality problems Deep knowledge exists in the product ecosystem but is difficult to tap into

11. Documentation Wiki

12. Community Wiki

13. Space architecture Access point (hub space) Space Deliverable (= ditamap scope)

16. Conref on the wiki - reusable content

17. Conref on the wiki – reused content

19. Problems solved After Before Contribute content, link to and from “warranted” content, tag No way to share “non-warranted” knowledge with the community Detailed comparison view with list of recent updates and version rollback No view into “what’s new” Comment, rate, tag, favorite Interactions with the information are cumbersome to conduct Automated and ad-hoc content updates from DITA XML source Documentation updates not immediately available