How do you ensure that your candidates feel as good about your company as your customers? Airbnb, Comcast, and RMS share how they built their candidate experience programs in diverse and creative ways. Subscribe to the LinkedIn Talent Blog: http://linkd.in/18yp4Cg Follow the LinkedIn company page: http://linkd.in/1f39JyH Tweet with us: http://bit.ly/HireOnLinkedIn Learn more about LinkedIn Talent Solutions: http://linkd.in/1bgERGj

1. TheCandidate
E x p e r i e n c e:
Jill Riopelle
…exploring the
nee ds of
our most critica
l stakeholders
Recruiting operations
Manager
Airbnb
Amelia Merrill
VP, Talent Acquisition
and Employee Engagement
RMS
Raul Valentin
VP Talent Acquisition
Comcast
Moderator:
Gerry Crispin
Chief Navigator
CareerXroads

2. Jill
Amelia
Raul
Audience Q &A Audience Polls
Q&A

3. … attitudes and opinions…
… regarding the recruiting process;
the stakeholders in the process; the work itself;
the company as a place to work…
… actions taken
Source: CareerXroads Candidate Experience monograph, March, 2011
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4. 2012 UK Candidate Experience Award Winners
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5. Jill
Amelia
Raul
Tell us a little more about your
company and role before we get into
the details of your Candidate
Experience.
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6. Jill
Amelia
Raul
When you started down this path
to improve your candidate’s
experience did you have any
‘push back’?
What were the first one or two
‘practices’ you changed, added or
improved and why?
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7. Jill
Amelia
Raul
Beyond what you already said
were there measures how you
treat candidates you could tie
back to business results?
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8. Jill
Amelia
Raul
The phrase ‘black hole’ has become a rallying cry
highlighting candidate frustration.
How do you handle the candidate’s interest in their
status?
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9. Jill
Amelia
Raul
How do you handle questions prospects have
before they apply…when they are researching
your company?
- Can prospects call, email, text message recruiters directly?
- Do you have SM like Linkedin Groups, Talent Communities, Facebook
fan pages where Q&A can take place?
- Do you have interactive FAQs, recruiter blogs linked on your Company
site’s career pages?
- Do you have chat rooms or webinars emphasizing specific jobs?
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10. Jill
Amelia
Raul
How do you communicate with candidates who
apply but, never make it to finalist?
Do you differentiate between those who were
qualified and those who weren’t?
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11. Jill
Amelia
Raul
What else would you like to do that
you believe impacts candidate
experience…
(that you haven’t already done)?
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12. Jill
Amelia
Raul
Audience Q &A Audience Polls
Q&A

13. Jill
Amelia
Raul
What advice would you offer to your
colleagues in the audience interested
in ramping up their commitment to
candidate engagement?
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14. Jill
Amelia
Raul
Thank You!

15. CANDIDATE EXPERIENCE
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16. #intalent

17. Comcast Careers Website
Fast Forward your
job search on
11/4/13
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18. Placeholder for
slide or two to
show off some
aspect of CE
Amelia
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