ICT Toolkit Introduction

Information and Communications Technology (ICT) Toolkit

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Version 2.0 (21-02-06) © Copyright 2006 – East Midlands Development Agency (emda)

ICT Toolkit Introduction (3–29)
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Introduction This introductory section outlines the purpose and scope of the Toolkit, the reasons to use it, how to
use it and it provides answers to frequently asked questions (FAQs). The section presents the
Background
rationale for the Toolkit and the principles it follows. Most importantly, it identifies the benefits to both
Purpose and scope local authorities (public sector) and construction developers (private sector or public-private
Reasons to use it partnerships) of closer working using the Toolkit, and thereby the reason that investment has been
How to use it made in bringing this Toolkit to publication.
FAQs
This section is structured as follows:
Assurance checklists
Section* Pages
Guidance Background 4–6

Purpose and scope 7–19
Case studies
Reasons to use it 20–21
Standards and links
How to use it 22–26

Glossary FAQs 27–29

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Version 2.0 (21-02-06) 3 © Copyright 2006 – East Midlands Development Agency (emda)

ICT Toolkit Background
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Introduction The Information and Communications Technology (ICT) Toolkit was commissioned by the East
Midlands Development Agency (emda) in September 2004 for use by planning authorities and
Background
construction developers. Subsequently, the South East of England Development Agency (SEEDA)
Purpose and scope funded an update of the Toolkit in January 2006.
Reasons to use it
The Toolkit is intended to ensure that new property developments (from individual properties right up
How to use it to major urban developments) are planned, designed and built with ICT in mind, based on
FAQs established best practice. This will result in an improvement in the property stock and it will bring the
benefits of ICT to communities and businesses.
To help the user, the Toolkit:
Guidance – offers informed discussion about ICT in property development, highlighting benefits and
raising issues
Case studies – prepares you to ask appropriate questions
– helps you to decide what ICT might be needed
Standards and links – provides clarity about the steps to take that enable the specification of your requirements1

Glossary The Toolkit has been produced by a leading independent ICT consultancy, the Analysys Mason
Group. The group advises users, providers and regulators of ICT services, including local authorities
and construction developers.
Further information explaining ICT in the context of planning and regeneration is available from the
Office of the Deputy Prime Minister’s (ODPM) Web site.

1The Toolkit does not provide the specifications for you; such detail depends on the size and scale of any
particular development, the funding arrangements and the user requirements, i.e. it is for the reader to decide
the ICT requirements


ICT Toolkit Background (Contd.)


Introduction The Toolkit is promoted by emda and SEEDA, which will encourage its intentions and contents to be
incorporated into ongoing activities in their regions and, in particular:
Background
Purpose and scope – regional planning activities including:
Reasons to use it
How to use it » the Regional Spatial Strategy (RSS) documents known as the East Midlands
FAQs Regional Plan and the South East Plan, prepared by the East Midlands Regional
Assembly (EMRA) and the South East of England Regional Assembly (SEERA)
Assurance checklists respectively

» the Regional Economic Strategy (RES) documents, prepared by emda and SEEDA
Guidance
– Sub-regional Spatial Strategies, Local Development Frameworks of local planning
Case studies authorities and Supplementary Planning Documents

Standards and links – construction developer practices, in particular, significant construction developments
benefiting from public-sector intervention will be encouraged to use the Toolkit
Glossary
An overview of how the ICT Toolkit could be positioned within the statutory planning guidance
hierarchy is shown in Exhibit 1 on the following page.


ICT Toolkit Background (Contd.)


Introduction RESPONSIBLE BODY KEY PLANNING GUIDANCE OTHER GUIDANCE/INFLUENCERS

Background
Purpose and scope
National European Directives
Reasons to use it ODPM
Planning Policy Statements National Planning Legislation
How to use it
FAQs Regional Economic
Strategy
Statutory Consultee Role
Regional Regional
Guidance Assembly Regional Spatial Strategy
for Significant
Developments
Case studies ICT Supplementary Planning
TOOLKIT Documents
Standards and links (Local Authorities)

Glossary Local Local Public sector involvement
Authorities Local Development Frameworks in developments, e.g.
Regional Development
Agency, Urban
Regeneration Companies

Exhibit 1: Flow diagram overview [Source: Analysys Mason Group]


ICT Toolkit Purpose and scope

Introduction The purpose of the Toolkit is to help planners and developers better understand the part that ICT
has to play in construction developments.
Background
Purpose and scope The Toolkit provides a framework for an appropriate approach to ICT advancement within
construction developments. This section covers the following aspects:
Reasons to use it
How to use it – the possibilities that ICT offers (8–11)
FAQs
– benefits of ICT as an enabler (12–13)
– identifies commercial opportunities that may be exploited (14)
Guidance – highlights risks and issues that can be avoided (15)

Case studies – outlines the aspirations and objectives for the Toolkit (16)

– acknowledges the challenges that exist (17)
Standards and links
– identifies the target users of the Toolkit (18)
Glossary
– highlights the benefits of using the Toolkit (19)

*Click on the above sections (in blue) to go to the relevant sub-sections. Alternatively, you can use the Next
and Back arrows to navigate through the pages one at a time. You can also click Back to purpose and
scope list to return to this contents page. The bookmark pane can also be used to navigate through the
various sections.


ICT Toolkit Purpose and scope: possibilities that ICT offers

Introduction The possibilities that arise from the provision of advanced ICT infrastructure are introduced through
a number of interconnected hierarchies. Exhibit 2 below provides an overview of the different levels
Background
in this hierarchy:
Purpose and scope
Benefit
Reasons to use it
How to use it Other More family
benefits time
FAQs

Assurance checklists Level 3
Other Employment
Guidance services (tele-working)

Case studies Level 2
Other ICT Internet access
Standards and links infrastructure (broadband)

Glossary Level 1
Advanced ICT
infrastructure Exhibit 2: Interconnected hierarchy overview of ICT
possibilities [Source: Analysys Mason Group]

The above hierarchy can be used to demonstrate many different benefits, supported at its
foundations by advanced ICT infrastructure; this is the reason why ICT infrastructure is of such
interest. In what follows, we provide an overview of some of the possibilities that ICT offers at each
of these levels.


ICT Toolkit Purpose and scope: possibilities that ICT offers (Contd.)

Back to main contents page Back to purpose and scope list Back Next

Introduction Level Possibilities that ICT offers
Background
Purpose and scope Level 1 At Level 1, the advanced ICT infrastructure provides the foundations to support the delivery of
services, both from an individual and from a wider social perspective. The possibilities that ICT
Reasons to use it offers at this level are shown in Exhibit 3 below, with Internet access (broadband) highlighted to
How to use it connect to the next level.
FAQs
Access control Environmental controls Internet access
(broadband) Monitoring
Assurance checklists Intrusion Flood
CCTV alarms alarms Fire alarms Telephony Video/audio Warnings Controlling
Guidance
Protection Protection
Case studies (security) (safety) Content Transactions

Standards and links
Building coverage
Personal use
Glossary External/social
Internal/individual

Advanced ICT infrastructure
(Level 1)

Exhibit 3: Possible uses of advanced ICT infrastructure [Source: Analysys Mason Group]




Background
Purpose and scope Level 2 At Level 2, the delivery of services supports the use of ICT. Exhibit 4 below shows the possibilities
for use of the Internet access (broadband), with employment (tele-working) highlighted to connect
Reasons to use it to the next level.
How to use it
FAQs
Employment
Private sector (tele-working) e-commerce Content (language)
Assurance checklists Public Education & Employment Content Content
sector Community skills (new) Marketing Networking (new) (disability)
Guidance
To information To
Case studies and services opportunities Business Personal
development development

Standards and links
Improved accessibility
Improved use
Glossary External/social Internal/individual

Internet access (broadband)
(Level 2)

Exhibit 4: Possible uses of Internet access (broadband) [Source: Analysys Mason Group]




Background
Purpose and scope Level 3 At Level 3, the uses support the achievable benefits. Exhibit 5 below shows the possibilities for the
benefits that could be achieved by employment (tele-working) at this level. ‘More family time’
Reasons to use it appears highlighted to demonstrate that advanced ICT infrastructure is ultimately connected to a
How to use it personal benefit, as originally shown in Exhibit 2 on page 8.
FAQs
Reduced road Reduced road Reduced travelling Reduced travelling
building accidents costs costs
Assurance checklists Reduced Reduced Reduced Reduced Higher More More
pollution noise asthma stress productivity flexibility family time

Guidance
Reduced Reduced
Case studies environmental costs health costs Improved Improved
employer benefits employee benefits

Standards and links
Reduced congestion
Improved businesses
and commuting
Glossary and lifestyles
External/social Internal/individual

Employment (tele-working)
(Level 3)
Exhibit 5: Possible benefits of employment (tele-working) [Source: Analysys Mason Group]


ICT Toolkit Purpose and scope: ICT as an enabler

Introduction ICT is an enabler to meeting requirements such as:
Background • Objectives of the European Union i2010 initiative2 to ensure that businesses, governments
Purpose and scope and citizens throughout Europe make the best use of ICT in order to improve industrial
competitiveness, support growth and the creation of jobs, as well as to address key societal
Reasons to use it
challenges, for example:
How to use it
– aiming to have 50% of all EU households connected to high-speed broadband networks
FAQs with a performance of at least 10Mbit/s
Assurance checklists – providing better and more accessible ICT-enabled public services for citizens such as
using ICT to help care for the elderly in the home
Guidance – defining e-business policies to encourage ICT adoption, particularly by SMEs
• Objectives of the ODPM’s Planning Policy Statement 1 for creating sustainable communities
Case studies with high-quality design and satisfying environmental requirements. Such objectives are achieved
through, for example:
Standards and links
– meeting economic aims of planning authorities such that they have regard to the
importance of encouraging industrial, commercial and retail development if the economy
Glossary is to prosper and provide for improved productivity, choice and competition, particularly
when technological and other requirements of modern business are changing rapidly

– providing safer environments in which to live, frequently supported by the use of Closed
Circuit Television (CCTV) enabled by ICT

– satisfying the EU Energy Performance of Buildings Directive using building-control
systems enabled by pre-installed ICT infrastructure

2 http://europa.eu.int/information_society/eeurope/i2010/index_en.htm.


ICT Toolkit Purpose and scope: ICT as an enabler (Contd.)


Introduction • Objectives of Regional Plans published by Regional Assemblies, which outline the regional
priorities for ICT, for example to:
Background
– enable and promote the take up of ICT by businesses, the public and voluntary sectors,
Purpose and scope
and the local communities, and to encourage the innovative use of ICT to improve
Reasons to use it productivity and competitiveness and flexible working practices
How to use it – promote and support the introduction of accessible, effective and socially inclusive e-
FAQs services and e-education
• Objectives of Regional Economic Strategy plans published by Regional Development
Assurance checklists Agencies to:

Guidance – improve competitiveness, growth and productivity by encouraging businesses, particularly
SMEs, to take up ICT
Case studies – increase ICT access to, and usage by, communities living in deprived and rural areas
– provide access to next-generation technologies and services
Standards and links
– increase ICT skill levels, building employability and entrepreneurial capabilities by
providing business support and training services
Glossary
– ensure that appropriate levels of ICT infrastructure are deployed for employment-related
land and development schemes by promoting the development principle that all new build
projects should consider the ICT connectivity needs as part of the design process
• User needs in business (improved economic performance) and residential (improved social
interaction and flexible working options) spaces by, for example:
– conducting business using electronic media (e-business)
– using broadband Internet for self-learning, access to government services and remote
working
.


ICT Toolkit Purpose and scope: commercial opportunities

Introduction There are a number of commercial opportunities that may be exploited through ICT:
Background • Through ICT, a number of tenant or site services can be extended, for example:
Purpose and scope
– alarm monitoring
Reasons to use it
How to use it
– combined telephony and broadband services
FAQs • ICT can also increase, or at least maintain, the attractiveness of properties or sites3 by, for
example:
– achieving higher sale/rent prices to purchasers/tenants
Guidance – improving occupancy rates
– reducing voids
Case studies
– increasing speed of occupation
Standards and links

Glossary

3“Does connectivity add value to commercial real estate? The case of managed conventional offices,” The
College of Estate Management, September 2005, http://www.cem.ac.uk/research/reports_2005.asp.


ICT Toolkit Purpose and scope: risks and issues

Introduction If planned early in the development process, ICT can help avoid known risks and issues such as:
Background – costly retrofit and disruption after development completion, for example: disruption caused
Purpose and scope by the installation of telecommunications cabling infrastructure in a building after
Reasons to use it occupancy; disruptive trench digging after landscaping has finished
How to use it – poor economic performance through lack of ICT, for example: missing out on business
FAQs relocations

Assurance checklists – meeting possible future mandatory requirements, for example: ODPM’s Building
Regulations Draft Q; mandatory ducting to the building
Guidance

Case studies

Standards and links

Glossary


ICT Toolkit Purpose and scope: aspirations and objectives

Introduction The aspirations and objectives of the Toolkit are outlined below:
Background
– all developments will include consideration of ICT in the early planning stages as part
Purpose and scope
of ‘business as usual’
Reasons to use it
How to use it – all developments will incorporate ICT infrastructure as a standard service component
FAQs like water and electricity such that the ICT Toolkit influence can be reduced to a minimum

Assurance checklists – ICT infrastructure and service providers will make strategic investment decisions to
support strategic regional planning aims
Guidance
– ICT will become a part of continuous professional development for the town and
Case studies country planning community

Standards and links – ICT will be used to help automate the planning process itself

The public sector has a vested interest in seeing these aspirations and objectives met and so has
Glossary
invested in developing this Toolkit as part of its wider commitment to ICT and to ease the barriers
that exist with incorporating ICT in developments.


ICT Toolkit Purpose and scope: challenges

Introduction Some telecommunications operators and developers view that they have no incentives to install
ICT in developments, only the need to meet their minimum or obliged requirements, for example:
Background
Purpose and scope
– telecommunications operators have code powers and so can dig up the streets to provide
Reasons to use it a requested service at any time
How to use it
FAQs – health and safety or environmental legislation does not specifically require ICT
infrastructure or services, so developers can minimise costs by not installing ICT
Assurance checklists infrastructure

Guidance – whilst the normal expectation of property users and owners is that developers pre-install
utility services such as water and electricity, this is not currently the case for ICT in
Case studies general, other than basic telephony and television

Standards and links The telecommunications operator BT has a universal service obligation (USO) to provide access
to the public telephony network for all reasonable requests, which means it may provide its own
cabling infrastructure despite the existence of pre-installed facilities. This can be a barrier to
Glossary investment by developers.

Local authorities charge business rates to telecommunications operators for fibre-optic based
services, reducing the likelihood of multiple operators providing services to a development. This can
be a barrier to investment by operators.


ICT Toolkit Purpose and scope: target users

Introduction The Toolkit is aimed at those with an interest in ICT in developments, in particular to:
Background – the public sector, such as
Purpose and scope » local authority planning
Reasons to use it » economic development
How to use it
» regeneration and building control departments
FAQs
– developers and their ICT partners or suppliers
But the Toolkit is also aimed at:
Guidance
– organisations involved in economic development and regeneration, both public and
private, such as Urban Regeneration Companies and other local delivery vehicles
Case studies
– ICT operators and service providers
Standards and links
It is important to note that the Toolkit, in its entirety, is designed to be used by:
Glossary
– local authorities on their own, or construction developers on their own; but ideally, local
authorities and construction developers together


ICT Toolkit Purpose and scope: benefits of using the Toolkit

Introduction The Toolkit will provide the following for those involved with ICT in developments:
Background
– an information source that is necessary and sufficient to be used directly, but with onward
Purpose and scope references for full details or background
Reasons to use it
How to use it – a development aid that can be the starting point for newcomers and is an assurance
FAQs mechanism for all users

Assurance checklists – a means of creating audit records for assurance exercises

Guidance

Case studies

Standards and links

Glossary


ICT Toolkit Reasons to use it

Introduction The Toolkit will assist those involved with ICT developments to improve the following:
Background • Economy – in how cheaply such activities are determined and established by providing a
Purpose and scope concise and logical overview of the key aspects directly and by reference to other aspects. The
Reasons to use it subject of ICT in developments is a complex area that has not been brought together in a single
How to use it place like this before, and so the economic advantage of using this Toolkit should be
considerable.
FAQs
• Efficiency – in how well such activities are agreed and progressed by providing a common
Assurance checklists reference framework for planners and developers, with a set of fair and reasonable checklists and
examples to use.
Guidance
• Effectiveness – of any ICT that they include within their future activities by providing a focus on
Case studies the aspects that are:

– essential, such as the ‘lower-level’ telecommunications elements (civil engineering,
Standards and links wireless and wireline) on which all the ‘higher-level’ telecommunications and IT systems
depend
Glossary
– urgent, such as the earlier (concept and design) stages where key decisions are made
and upon which the later (build and commission) stage depends

– of significant importance, reducing the possibility of waste that might result from an
inappropriate focus on those elements that are not essential, not urgent or simply
inappropriate


ICT Toolkit Reasons to use it (Contd.)


Introduction By using the Toolkit, it is intended that there should be an ongoing increase in the potential of ICT to
benefit:
Background
Purpose and scope – public sector organisations (planners and others) – such as those targets set in
Reasons to use it regional and local economic planning and strategy documents and meeting overall
How to use it objectives for sustainable developments
FAQs
– private sector organisations (developers and others) – such as supporting the
commercial ambitions and potential for developments
– the public (residential and business users) – such as allowing improved access to a
Guidance wider range of services

Case studies The key focus of the Toolkit is, therefore, to allow:

Standards and links – opportunities to be maximised

– risks to be minimised
Glossary
As with all things, the benefit of the Toolkit is in using it; those that use it well will benefit the
most.


ICT Toolkit How to use it

Introduction The Toolkit consists of this interactive PDF and four checklist documents for creating audit records
for assurance exercises. The documents work together as shown in Exhibit 6 below.
Background
Purpose and scope There are three assurance checklists for developers, one for each of the key periods of the
Reasons to use it development process (pre-application, planning and building control). Planners are provided with a
single checklist that combines the pre-application and design stages.
How to use it
FAQs PLANNERS CHECKLIST DEVELOPERS CHECKLISTS KEY PERIODS FOR CHECKLIST USE

Assurance checklists Stage 1: Pre-application Pre-application
Examples Questions Planning
Guidance Stages 1 and 2: discussions
Pre-application and Checklist Assurance
Design
Case studies
Examples
Stage 2: Design
Standards and links Checklist Planning
Examples Questions Application
Glossary Checklist Assurance

Stage 3: Build and
commission Building control
Examples Questions Application

Checklist
Assurance

Exhibit 6: The ICT Toolkit and its use by planners and developers in the development process


ICT Toolkit How to use it (Contd.)


Introduction As shown in Exhibit 6 above, there are three assurance checklists for developers, one for each of
the key periods of the development process (pre-application, planning and building control).
Background
Planners are provided with a single checklist that combines the pre-application and design stages.
Purpose and scope
Reasons to use it The four checklists share the following structure in common:
How to use it
FAQs Checklists Structure

Assurance checklists Examples Used as input.

Each set of examples is intended for use towards the start of assurance to
Guidance inform and focus the questions, and to provide a common reference for mutual
understanding and assurance. A set of questions, supported by reasoning, are
Case studies posed along with example guidance/evidence that might reasonably be
expected to be available or made available.
Standards and links Checklists for Used as output.
assurance
Glossary Each checklist is intended for use towards the end of assurance to capture the
answers to the questions and record the guidance/evidence, which by that time
should be available. The checklist provides mutual understanding and
assurance.

The checklists do not form an integral part of this document but they are downloadable (as Word
documents) from the Assurance Checklists section. The next two pages provide an overview of
when in the development process each of the checklists should be used.




Introduction Checklists for Summary
Background developers

Purpose and scope Stage 1: This is the time within the development process when ideas begin to develop,
Pre-application and for the developers to seek to assure themselves that there could be sufficient
Reasons to use it
profitability through land use.
How to use it
Therefore, the focus at this time is around concepts in terms of high-level
FAQs questions about key aspects, setting boundaries and establishing arrangements
that fundamentally influence the direction of ICT in a development.
An example deliverable for this stage would be an outline business case.
Guidance Stage 2: Design This is the time within the development process when ideas are refined into
plans, and for the developers to seek to assure themselves that there should be
Case studies a sufficient profitability through land use.
Therefore, the focus at this time is around design in terms of agreeing detailed
Standards and links aspects, arrangements and plans for build and commission within the ICT concept
previously established.
Glossary An example deliverable for this stage would be a full business case.

Stage 3: Build and This is the time within the development process when plans are executed within
commission acceptable tolerance, and for the developers to seek to assure themselves that
there can be a sufficient profitability through land use.
Therefore, the focus at this time is around build and commission in terms of
implementing the ICT design and establishing the arrangements as planned.
An example deliverable for this stage would be a delivered business case.




Introduction Checklists for Summary
Background developers

Purpose and scope Stages 1 and 2: This checklist focuses on the key ICT aspects from the planners’ perspective
Pre-application and throughout the pre-application and design stages of the development process,
Reasons to use it
Design prior to submitting a planning application. It does not focus on the project and risk
How to use it management aspects, which are primarily the concern of the developer.
FAQs Planners will seek to assure themselves that ICT aspects have been addressed by
the developers prior to giving planning approval.

Guidance

Case studies

Standards and links

Glossary




Introduction In addition to this introductory section and the assurance checklists, this interactive PDF contains the
following sections:
Background
Purpose and scope Section Summary
Reasons to use it
Guidance This section describes the key elements required within ICT systems along with
How to use it
good practice, design principles and other useful information. The key benefits and
FAQs developments of well-considered, designed and implemented ICT systems are
also presented.
Case studies This section provides case studies that highlight the opportunities and risks
associated with good and bad ICT development respectively. It also identifies
Guidance some of the public-sector initiatives that have, or plan to, incorporate ICT.

Case studies Standards and links This section provides summary details of the key standards on which the guidance
stands and sources from which further details and advice may be obtained.
Standards and links Glossary The glossary contains a list of the most common technical terms and their
respective definitions that appear within this document.
Glossary


ICT Toolkit FAQs

Introduction 1. Why do we need an ICT Toolkit?
Background ICT is increasingly recognised as a key economic enabler and is pervasive in its application for
Purpose and scope business and the community. The Toolkit is intended to assist and accelerate the emerging
Reasons to use it utilitarian nature of ICT services and highlight opportunities to add value to new urban and rural
developments.
How to use it
FAQs
2. What is in it for me?
The Toolkit offers free advice and guidance to use to commercial advantage, which should help
Guidance you create value from ICT in your planning and property projects.

Case studies
3. What are the wider advantages of using it?
Standards and links The regions and counties that use the ICT Toolkit will be recognised as sympathetic to the ICT
needs of business and the community. Taking a commercial and mature approach toward the
Glossary provisioning of ICT infrastructure will help to make locations more appealing to inward investors,
better able to accommodate high-growth industry, in-tune with location and flexible work-based
strategies, as well as being supportive of a ‘being connected’ culture and all the benefits that can
bring to the community. It will also help address forthcoming energy directives that encourage an
integrated system-based approach to energy management and building efficiency.


ICT Toolkit FAQs (Contd.)


Introduction 4. Will it answer ‘all’ my questions?
Background It will answer the questions that are of the most benefit and provide a platform from which to develop
Purpose and scope further.
Reasons to use it
How to use it 5. Isn’t it just more government red tape and intrusion?
FAQs
It is well-intentioned encouragement that draws together existing practice in industry.
6. Is use of the Toolkit mandatory?
Guidance
No. However, developments with ICT of the sort described in this document are already happening
Case studies and sooner or later competition will require you to address these matters anyway.

Standards and links
7. Is the Toolkit biased toward specific suppliers, solutions and products?
Glossary No. Advice and guidance in the Toolkit is independent of technology and supplier.

8. Can I be sure that the Toolkit’s advice and guidance is valid?
The Toolkit has been developed by the Analysys Mason Group, which are ICT practitioners and
leading independent consultants. Its development was completed in consultation with planners and
developers across the region. At key points, the Toolkit includes links that both expand the
information provided and endorse what is said through reference to the related industry lead body.


ICT Toolkit FAQs (Contd.)


Introduction 9. In what formats are the Toolkit documents available and where can I find them?
Background The Toolkit has been formatted into an interactive Adobe PDF format document, which can be read
Purpose and scope using the freely available Adobe Acrobat Reader software. The checklists are available as Microsoft
Reasons to use it Word documents. The Toolkit and the Checklists can be found on the emda Web site
www.emda.org.uk.
How to use it
FAQs

Assurance checklists 10. I have further questions about the Toolkit – who can I contact?

For further information please send an email to ict.toolkit@emd.org.uk.
Guidance

Case studies
11. How can I offer feedback on the Toolkit?

Standards and links Feedback should be sent to ict.toolkit@emd.org.uk.

Glossary


ICT Toolkit Assurance checklists (30)

Introduction There are separate assurance checklists for planners and developers and all of them are
downloadable (as Word documents) by clicking on their respective boxes below.* Once downloaded,
Assurance checklists you will need to save them into your local server, from where you will be able to use them as
standard Word documents.
Guidance
Developers Planners
Case studies
Stage 3: Stages 1 & 2:
Standards and links Stage 1: Stage 2:
Build and Pre-application
Pre-application Design
commission and Design
Glossary

The assurance checklists share the following structure in common:
Examples – each set of examples is intended for use towards the start of assurance to inform and
focus the questions, and to provide a common reference for mutual understanding and assurance.
A set of questions, supported by reasoning, are posed along with example guidance/evidence that
might reasonably be expected to be available or made available.
Checklists for assurance – each checklist is intended for use towards the end of assurance to
capture the answers to the questions and record the guidance/evidence, which by that time should
be available. The checklist provides mutual understanding and assurance.

*The colours used reflect the colour scheme applied to the various checklists in the Word documents to make
them easily recognisable.


ICT Toolkit Guidance (31–84)

Introduction This section describes the key elements required within ICT systems along with good practice,
design principles and other useful information. The key benefits and developments of well-
Assurance checklists considered, designed and implemented ICT systems are also presented.

The structure of this section is as follows:
Guidance
• ICT systems: introduction Section* Pages
• ICT systems: essential
elements ICT systems: introduction 32–33
• ICT systems: desirable
ICT systems: essential elements 34–63
elements
• Maintaining and deepening ICT systems: desirable elements 64–82
knowledge
Maintaining and deepening knowledge 83–84
Case studies

Standards and links

Glossary

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Alternatively, you can use the Next and Back arrows to navigate through the pages one at a time. You can
also click Back to main contents page at any time to return to the main contents page. The bookmark
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ICT Toolkit ICT systems: introduction

Introduction Operational ICT systems are built using a number of elements, which, for the purposes of the
Toolkit, have been divided as shown in Exhibit 7 below.
Ducting system
Guidance Chambers Civil engineering
• ICT systems: introduction Cabinets and street furniture (external plant)
Telecommunications operator access
elements Equipment rooms
• ICT systems: desirable Essential Civil engineering
Horizontal containment
elements elements (internal plant)
Backbone containment systems
• Maintaining and deepening
knowledge
Wireless systems Wireless and cabling
Case studies Vertical and horizontal cabling (physical medium)

Standards and links
‘Trends and futures’ of ICT
Glossary Desirable The ICT value chain
elements Arrangements for developers using agents
Design and procurement principles

Exhibit 7: Elements of an ICT system [Source: Analysys Mason Group]


ICT Toolkit ICT systems: introduction (Contd.)


Introduction The elements on an ICT system are illustrated in Exhibit 8 below.


Guidance Riser Office applications

LAN
• ICT systems: introduction 6th Floor

Vertical Horizontal
• ICT systems: essential subsystem subsystem

elements 5th Floor WLAN

Fire alarm Application
WAN panel server
Router
elements Riser
Wireless hub
2nd Floor
closet Office
• Maintaining and deepening Equipment block 1
room
knowledge Wireless
Radio Mast
Office block 2
broadband

Case studies Telecommunications
operator exchange Network
switch Street House 2
cabinet House 1

Standards and links WAN

Underground
Glossary Main duct Ducting System Residential broadband
Terminal
Fibre chamber services and telephony
Sub duct
Business voice and
data services

Co-axial
cable Copper

Exhibit 8: ICT system overview diagram [Source: Analysys Mason Group]


ICT Toolkit ICT systems: essential elements

Introduction The key elements of an ICT system are the physical or infrastructure components that provide the
essential foundations for an ICT network in developments. They have the following characteristics:
Characteristics Examples
Guidance
• ICT systems: introduction Longevity Civil infrastructure typically has a lifespan of over 20 years.
• ICT systems: essential Indoor cabling installations typically have a 15-20 years’ manufacturer’s
elements warranty.
elements Low operating costs Limited maintenance and repair requirements.

• Maintaining and deepening Least difficult for Skills required are similar to the core competencies in construction.
knowledge developers to embrace

Case studies High cost to retrofit Installing civil infrastructure post completion could be up to ten times more
costly than during the build.

Standards and links Commercial viability Least risk aspects of ICT for a developer.

Glossary


ICT Toolkit ICT systems: essential elements (Contd.)


Introduction As shown in Exhibit 7 on page 32, the essential elements of an ICT system are:

Assurance checklists – ducting system (36–37)

– chambers (38–39)
Guidance
• ICT systems: introduction – cabinets and street furniture (40–41)
– telecommunications operator access (42)
elements
• ICT systems: desirable – equipment rooms (43–49)
elements
• Maintaining and deepening – horizontal containment (50–51)
knowledge
– backbone containment systems (52–53)
Case studies
– wireless systems (54–56)
Standards and links – vertical and horizontal cabling (57–60)

Glossary

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and Back arrows to navigate through the pages one at a time. You can also click Back to essential
elements list to return to this contents page. The bookmark pane can also be used to navigate through the
various sections.


ICT Toolkit ICT systems: essential elements – ducting system

Introduction Ducting system

Assurance checklists Requirement A ducting system is required around developments to link buildings and locations of
other ICT system elements and possibly to allow access by telecommunications
Guidance operators.

• ICT systems: introduction Definition Ducts are pipes that aid cable installation, which provide a protected and secure
underground route to premises.
elements
Good practice and Cables may be installed in ducts by a variety of methods: ‘blown’ through using
• ICT systems: desirable useful information compressed air; winched; pulled by hand, etc. (Duct sizes vary but are typically
elements about 100mm of diameter.)
• Maintaining and deepening External ducts are often made of UPVC or Polyethylene to ensure longevity and low
knowledge cost, but may emit harmful gasses (particularly UPVC) if subjected to fire, hence
they should not enter any buildings.
Case studies Lubricant is often used to assist the cable installation and to minimise friction;
excess lubricant should be avoided.
Standards and links Ducts should be laid as late in the construction phase as practical to prevent
damage from subsequent construction.
Glossary
‘Nests’ of ducts should be installed where there is sufficient requirement, as the
incremental cost is low compared with the cost of installing a single duct, and the
potential future benefits are high such as ease of expansion and choice of operator.


ICT Toolkit ICT systems: essential elements – ducting system (Contd.)

Back to main contents page Back to essential elements list Back Next

Introduction Ducting system (Contd.)

Assurance checklists Design principles Multiple ducts should be provided or ducts should be large enough to be sub-ducted
with three, or possibly four, sub-ducts to minimise disruption to existing cables when
Guidance installing new cables. Sub-ducts can also be useful where cables are installed or
owned by multiple parties as they give some degree of physical separation and a
• ICT systems: introduction contractual boundary.
• ICT systems: essential ‘Pull or turn chambers’ may be needed at intervals to assist the installation.
elements
‘Terminal chambers’ are usually placed outside buildings to allow the external ducts
• ICT systems: desirable to join up to the internal ducts for the building.
elements
Diverse routing of ducts is recommended, where the scale of the installation allows,
• Maintaining and deepening facilitating resilience in the overall cable system.
knowledge
The positioning and colour of ducts should comply with the National Joint Utilities
Group (NJUG) recommendations.4
Case studies
Duct systems should include suitable drainage to ensure that they can empty if
flooded; telecommunications cables will withstand some water immersion but
Standards and links should not be subjected to water for continuous periods.

Glossary All ducts should contain a draw rope to assist future cable installation and should be
sealed after installation to prevent the ingress of rodents or silt.

4NJUG guidelines on the positioning and colour coding of utilities' apparatus www.njug.org.


ICT Toolkit ICT systems: essential elements – chambers

Introduction Chambers

Assurance checklists Requirement Chambers are required for access and inspection across a development site at
periodic intervals on the ducting system.
Guidance
Definition Chambers are underground enclosures that allow access to ducts for the installation
• ICT systems: introduction of cables and/or provide a suitable location for the fixing of cable joints.
elements Good practice and Chambers are usually classed as ‘confined areas’, and appropriate safety
useful information precautions should be taken, e.g. gas testing prior to entry.
elements Joint chambers are similar (often identical) to pulling chambers and are used to
house in-line joints.
knowledge Good cable management is required in chambers to prevent damage.
Care should be taken not to over-tighten cable ties, as the performance and
Case studies reliability of the cable can be affected.
Joints should be raised off the bottom of the enclosure and out of the way of any
Standards and links duct entry point, and are often mounted on the side of the chamber.
Covers fitted to a chamber must be suitable for the above-ground environment, e.g.
Glossary withstand road vehicles or pedestrians, etc. Lockable covers should be provided
where services may be prone to tampering.
Entry points to the building from terminal chambers should be sealed to maintain
fire protection, the entry of any gasses, water ingress and entry by rodents, etc.


ICT Toolkit ICT systems: essential elements – chambers (Contd.)


Introduction Chambers (Contd.)

Assurance checklists Good practice and External grade UPVC ducts and accessories are not suitable for internal use due to
useful information the potential for emission of toxic gasses during fires.
Guidance Fittings should be provided to assist access and for securing cables and joints; any
• ICT systems: introduction metal fittings should be galvanised to prevent corrosion.

• ICT systems: essential Design principles Terminal chambers are usually placed outside buildings to allow the external ducts
elements to join up to the internal ducts for the building.

• ICT systems: desirable Ducts should enter and exit chambers from opposite ends where possible to
elements minimise cable bends and to maximise installation capability.

• Maintaining and deepening Chambers may be needed at intervals along duct systems to assist with cable
knowledge installation:
– blown installation, straight run (every 2km maximum)
Case studies
– winched installation, straight run (every 500m maximum)

Standards and links – hand-pulled (every 250m maximum)
– where there are tight bends or changes of direction
Glossary
Chambers need to be sufficiently large to allow cables to be installed without
bending below the cable’s specified minimum-bending radius and to allow suitable
access if utilising a winch.
Sufficient space should be allocated for re-termination loops (short coils of cable
that allow re-termination without having to re-install the cable) to be stored in the
chamber without bending below the specified minimum-bending radius.


ICT systems: essential elements –
ICT Toolkit cabinets and street furniture

Introduction Cabinets and street furniture

Assurance checklists Requirement Cabinets, or perhaps other street furniture, may be required to house ICT
equipment at regular intervals throughout a development.
Guidance
Definition A cabinet is an enclosure designed for ICT equipment that may house connection
• ICT systems: introduction devices, terminated cables, splices, apparatus and wiring; street furniture includes
• ICT systems: essential non-ICT fixtures such as lamp posts, signs, kiosks etc., which may be used to
house and disguise ICT equipment.
elements
• ICT systems: desirable Good practice and There are many styles of cabinet and street furniture for external use, dependent on
useful information the type of use and size required.
elements
• Maintaining and deepening Cabinets typically need security and/or protection from prevailing conditions such as
weather, vandalism or accidental damage.
knowledge
Security is paramount, cabinets should be fitted with a suitable lock or require a
Case studies special tool for access.
Cabinets should be rated for appropriate levels of ingress protection, in accordance
Standards and links with IEC International Standard 60529, e.g. IP55 or IP65.
Design principle Size and use considerations should include an allowance for future expansion.
Glossary
An appropriate style and considerate location should be selected in keeping with the
surrounding environment (visual impact).

Access for maintenance or upgrades is required.


ICT systems: essential elements –
ICT Toolkit cabinets and street furniture (Contd.)


Introduction Cabinets and street furniture (Contd.)

Assurance checklists Design principles Cable ingress and egress – ducts usually terminate in a nearby chamber with
cables running into the cabinet via short lengths of duct/conduit.
Guidance Electrical power requirements need to be considered if active equipment is to be
• ICT systems: introduction installed.

• ICT systems: essential Cabinets should be provided with ventilation to prevent corrosion or to provide a
elements suitable environment for active equipment.

elements
knowledge

Case studies

Standards and links

Glossary


ICT Toolkit Introduction

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