SlideShare ist ein Scribd-Unternehmen logo
1 von 33
HOW TO SUPERCHARGE
YOUR GROWTH USING
IDEAL CUSTOMER PROFILES
Lincoln Murphy, Founder
Sixteen Ventures
In this session
we’ll cover…
Why does this even
matter?
1
2 Identify your Ideal
Customer
3 Enter the
Conversation
4 The Scientific
Method
5 Dirty Little
Secret
I’ve got a DIRTY little secret
Stick around... I’ll share it at the end
WHY DOES THIS EVEN MATTER?
http://sixteenventures.com/ideal-customer-profile
Most People START with TACTICS
That’s where most people go wrong. Don’t be most people.
http://sixteenventures.com/ideal-customer-profile
START with Your Customers!
Then develop PERSONAS in that order
http://sixteenventures.com/ideal-customer-profile
TARGET specific Customers
Even though FOMO is telling you NOT to do this.
http://sixteenventures.com/ideal-customer-profile
MARKETING channels will appear
Okay, it might take some work, but the results will be worth it!
http://sixteenventures.com/ideal-customer-profile
IDENTIFY YOUR IDEAL CUSTOMER
http://sixteenventures.com/ideal-customer-profile
 Ready
 Willing
 Able
 Success Potential
 Acquisition Efficiency
 Expansion Potential
 Advocacy Potential
IDEAL CUSTOMER PROFILE
http://sixteenventures.com/ideal-customer-profile
SITUATIONALAWARENESS
Situational
Awareness
Situational Definition
What’s your Goal? What’s the Time Frame?
http://sixteenventures.com/ideal-customer-profile
IDEAL CUSTOMER PROFILE
 Ready
 Willing
 Able
 Success Potential
 Acquisition Efficiency
 Expansion Potential
 Advocacy Potential
http://sixteenventures.com/ideal-customer-profile
Input: Success Potential
Some customers are more likely to be successful than others
http://sixteenventures.com/ideal-customer-profile
Input: Acquisition Potential
Some customers are easier to reach and faster to close.
Input: Expansion Potential
Some customers will use more and more and more…
http://sixteenventures.com/ideal-customer-profile
Input: Advocacy Potential
Some customers will tell others about your product.
http://sixteenventures.com/ideal-customer-profile
You CAN’T REALLY KNOW
what Marketing Channels, Pitch,
Pricing, or Messaging to use
UNTIL you are clear on your
Ideal Customer Profile.
http://sixteenventures.com/ideal-customer-profile
1. Ideal Customer Profile
2. Persona Development
3. Empathy Mapping
4.Distribution / Outreach
THE PROPER ORDER
http://sixteenventures.com/ideal-customer-profile
ENTER THE CONVERSATION
http://sixteenventures.com/ideal-customer-profile
Customer Success = “Helping
your customers achieve their
Desired Outcome through the
use of your product.”
http://sixteenventures.com/ideal-customer-profile
Desired Outcome consists of
two parts: Required Outcome
and Appropriate Experience
http://sixteenventures.com/ideal-customer-profile
“Enter the conversation
already taking place in
your customer’s mind.” –
Robert Collier
http://sixteenventures.com/ideal-customer-profile
“Enter the conversation
already taking place in
your customer’s mind.” –
Robert Collier, c1937
http://sixteenventures.com/ideal-customer-profile
Success = Their Desired Outcome
http://sixteenventures.com/ideal-customer-profile
Success = Their Desired Outcome
http://sixteenventures.com/ideal-customer-profile
For BOTH the Company & Personas
http://sixteenventures.com/ideal-customer-profile
THE SCIENTIFIC METHOD
http://sixteenventures.com/ideal-customer-profile
Observation  Hypothesis  Test
Then you either pivot or double-down on what’s working
http://sixteenventures.com/ideal-customer-profile
Situation DETERMINES Success
How are you doing 30-days in? On your way to the 90-day goal?
http://sixteenventures.com/ideal-customer-profile
You CAN Run Multiple Tests
The only REAL constraint is on resources and customer knowledge
http://sixteenventures.com/ideal-customer-profile
My DIRTY little secret is…
Even "ugly" designs and “bad” copy WILL work when super-targeted
http://sixteenventures.com/ideal-customer-profile
@lincolnmurphy
Lincoln Murphy, Founder
Sixteen Ventures

Weitere ähnliche Inhalte

Andere mochten auch

아트콜라보레이션에 대하여
아트콜라보레이션에 대하여아트콜라보레이션에 대하여
아트콜라보레이션에 대하여
윤아 이
 
2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits
2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits
2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits
CBR Conference
 

Andere mochten auch (17)

Customer Profile Template
Customer Profile TemplateCustomer Profile Template
Customer Profile Template
 
Customer profiling and qualification based on external data
Customer profiling and qualification based on external dataCustomer profiling and qualification based on external data
Customer profiling and qualification based on external data
 
Creating Customer Profiles
Creating Customer ProfilesCreating Customer Profiles
Creating Customer Profiles
 
ICO and Cyber security - How to protect from hackers during ICOs
ICO and Cyber security - How to protect from hackers during ICOsICO and Cyber security - How to protect from hackers during ICOs
ICO and Cyber security - How to protect from hackers during ICOs
 
2016 트렌드 코리아
2016 트렌드 코리아2016 트렌드 코리아
2016 트렌드 코리아
 
Travel Technology Europe - London 2012
Travel Technology Europe - London 2012Travel Technology Europe - London 2012
Travel Technology Europe - London 2012
 
[메조미디어] 2017 상반기 업종 분석 리포트_화장품
[메조미디어] 2017 상반기 업종 분석 리포트_화장품[메조미디어] 2017 상반기 업종 분석 리포트_화장품
[메조미디어] 2017 상반기 업종 분석 리포트_화장품
 
Gucci slides
Gucci slidesGucci slides
Gucci slides
 
Three Photography Trends That Have Emerged in 2017
Three Photography Trends That Have Emerged in 2017Three Photography Trends That Have Emerged in 2017
Three Photography Trends That Have Emerged in 2017
 
Converse Consumer Profile
Converse Consumer ProfileConverse Consumer Profile
Converse Consumer Profile
 
아트콜라보레이션에 대하여
아트콜라보레이션에 대하여아트콜라보레이션에 대하여
아트콜라보레이션에 대하여
 
Opportunities for Asia: Luxury Travel
Opportunities for Asia: Luxury TravelOpportunities for Asia: Luxury Travel
Opportunities for Asia: Luxury Travel
 
Gucci- Social Media Marketing Strategies using Internet & social networking s...
Gucci- Social Media Marketing Strategies using Internet & social networking s...Gucci- Social Media Marketing Strategies using Internet & social networking s...
Gucci- Social Media Marketing Strategies using Internet & social networking s...
 
[메조미디어] 2015 상반기 업종분석 자료 - 쇼핑
[메조미디어] 2015 상반기 업종분석 자료 - 쇼핑[메조미디어] 2015 상반기 업종분석 자료 - 쇼핑
[메조미디어] 2015 상반기 업종분석 자료 - 쇼핑
 
Understanding the Luxury Market
Understanding the Luxury MarketUnderstanding the Luxury Market
Understanding the Luxury Market
 
2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits
2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits
2007 - Brand Premium of Louis Vuitton Original Bag and Counterfeits
 
PRADA
PRADAPRADA
PRADA
 

Mehr von Lincoln Murphy

Developing the Ultimate Customer Success Strategy - Storm Ventures
Developing the Ultimate Customer Success Strategy - Storm VenturesDeveloping the Ultimate Customer Success Strategy - Storm Ventures
Developing the Ultimate Customer Success Strategy - Storm Ventures
Lincoln Murphy
 

Mehr von Lincoln Murphy (20)

Customer Success - You Have a Positioning Problem - Lincoln Murphy
Customer Success - You Have a Positioning Problem - Lincoln MurphyCustomer Success - You Have a Positioning Problem - Lincoln Murphy
Customer Success - You Have a Positioning Problem - Lincoln Murphy
 
Lincoln Murphy's Exponential Growth Framework - SaaS North 2017
Lincoln Murphy's Exponential Growth Framework - SaaS North 2017Lincoln Murphy's Exponential Growth Framework - SaaS North 2017
Lincoln Murphy's Exponential Growth Framework - SaaS North 2017
 
Lincoln Murphy - Endeavor - August 2017 - The Ultimate Growth Engine: Using C...
Lincoln Murphy - Endeavor - August 2017 - The Ultimate Growth Engine: Using C...Lincoln Murphy - Endeavor - August 2017 - The Ultimate Growth Engine: Using C...
Lincoln Murphy - Endeavor - August 2017 - The Ultimate Growth Engine: Using C...
 
Superlógica Xperience 2017 - Lincoln Murphy - O Mecanismo de Crescimento Defi...
Superlógica Xperience 2017 - Lincoln Murphy - O Mecanismo de Crescimento Defi...Superlógica Xperience 2017 - Lincoln Murphy - O Mecanismo de Crescimento Defi...
Superlógica Xperience 2017 - Lincoln Murphy - O Mecanismo de Crescimento Defi...
 
10 Maiores Erros no Sucesso do Cliente (The 10 Biggest Mistakes in Customer S...
10 Maiores Erros no Sucesso do Cliente (The 10 Biggest Mistakes in Customer S...10 Maiores Erros no Sucesso do Cliente (The 10 Biggest Mistakes in Customer S...
10 Maiores Erros no Sucesso do Cliente (The 10 Biggest Mistakes in Customer S...
 
VTex Day 2017 Keynote: Sucesso do Cliente: Como aumentar receita e margem de ...
VTex Day 2017 Keynote: Sucesso do Cliente: Como aumentar receita e margem de ...VTex Day 2017 Keynote: Sucesso do Cliente: Como aumentar receita e margem de ...
VTex Day 2017 Keynote: Sucesso do Cliente: Como aumentar receita e margem de ...
 
Build a Customer-centric Growth Engine in 3 Easy Steps
Build a  Customer-centric Growth Engine in 3 Easy StepsBuild a  Customer-centric Growth Engine in 3 Easy Steps
Build a Customer-centric Growth Engine in 3 Easy Steps
 
Lincoln Murphy's Scaling Customer Success in NYC
Lincoln Murphy's Scaling Customer Success in NYCLincoln Murphy's Scaling Customer Success in NYC
Lincoln Murphy's Scaling Customer Success in NYC
 
Revenue Summit 2017 - Put Your Customers In the Drivers Seat and Go Full Thro...
Revenue Summit 2017 - Put Your Customers In the Drivers Seat and Go Full Thro...Revenue Summit 2017 - Put Your Customers In the Drivers Seat and Go Full Thro...
Revenue Summit 2017 - Put Your Customers In the Drivers Seat and Go Full Thro...
 
Developing the Ultimate Customer Success Strategy - Storm Ventures
Developing the Ultimate Customer Success Strategy - Storm VenturesDeveloping the Ultimate Customer Success Strategy - Storm Ventures
Developing the Ultimate Customer Success Strategy - Storm Ventures
 
Partner Programs and Customer Success-driven Growth
Partner Programs and Customer Success-driven GrowthPartner Programs and Customer Success-driven Growth
Partner Programs and Customer Success-driven Growth
 
Marketing Success: Building a Customer-centric Growth Engine - SIIA Decipheri...
Marketing Success: Building a Customer-centric Growth Engine - SIIA Decipheri...Marketing Success: Building a Customer-centric Growth Engine - SIIA Decipheri...
Marketing Success: Building a Customer-centric Growth Engine - SIIA Decipheri...
 
Customer Success-driven Initial Traction for Startups - 2016 San Pedro Valley...
Customer Success-driven Initial Traction for Startups - 2016 San Pedro Valley...Customer Success-driven Initial Traction for Startups - 2016 San Pedro Valley...
Customer Success-driven Initial Traction for Startups - 2016 San Pedro Valley...
 
How Customer Success-centricity Drives Revenue, Growth, and Valuations - RD ...
How Customer Success-centricity Drives Revenue, Growth, and Valuations - RD ...How Customer Success-centricity Drives Revenue, Growth, and Valuations - RD ...
How Customer Success-centricity Drives Revenue, Growth, and Valuations - RD ...
 
Fanatical Customer Success - Customer Success-driven Growth Overview at Brazi...
Fanatical Customer Success - Customer Success-driven Growth Overview at Brazi...Fanatical Customer Success - Customer Success-driven Growth Overview at Brazi...
Fanatical Customer Success - Customer Success-driven Growth Overview at Brazi...
 
Engage! Creating Powerful Human Connections with Email - EMSA Australia Keynote
Engage! Creating Powerful Human Connections with Email - EMSA Australia KeynoteEngage! Creating Powerful Human Connections with Email - EMSA Australia Keynote
Engage! Creating Powerful Human Connections with Email - EMSA Australia Keynote
 
How Customer Success-centricity Drives Revenue, Growth, and Valuations
How Customer Success-centricityDrives Revenue, Growth, and ValuationsHow Customer Success-centricityDrives Revenue, Growth, and Valuations
How Customer Success-centricity Drives Revenue, Growth, and Valuations
 
SaaStock 2016 Keynote: Win by Design, Not by Chance: Customer Success as a Gr...
SaaStock 2016 Keynote: Win by Design, Not by Chance: Customer Success as a Gr...SaaStock 2016 Keynote: Win by Design, Not by Chance: Customer Success as a Gr...
SaaStock 2016 Keynote: Win by Design, Not by Chance: Customer Success as a Gr...
 
Take the Power Back - The Power of Customer Success - #FlipMyFunnel Festival ...
Take the Power Back - The Power of Customer Success - #FlipMyFunnel Festival ...Take the Power Back - The Power of Customer Success - #FlipMyFunnel Festival ...
Take the Power Back - The Power of Customer Success - #FlipMyFunnel Festival ...
 
Deliberate Growth Framework - Startup Istanbul
Deliberate Growth Framework - Startup IstanbulDeliberate Growth Framework - Startup Istanbul
Deliberate Growth Framework - Startup Istanbul
 

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

Social Media Marketing PPT-Includes Paid media
Social Media Marketing PPT-Includes Paid mediaSocial Media Marketing PPT-Includes Paid media
Social Media Marketing PPT-Includes Paid media
 
personal branding kit for music business
personal branding kit for music businesspersonal branding kit for music business
personal branding kit for music business
 
Foundation First - Why Your Website and Content Matters - David Pisarek
Foundation First - Why Your Website and Content Matters - David PisarekFoundation First - Why Your Website and Content Matters - David Pisarek
Foundation First - Why Your Website and Content Matters - David Pisarek
 
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptxUnraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
 
Cash payment girl 9257726604 Hand ✋ to Hand over girl
Cash payment girl 9257726604 Hand ✋ to Hand over girlCash payment girl 9257726604 Hand ✋ to Hand over girl
Cash payment girl 9257726604 Hand ✋ to Hand over girl
 
Developing Marketing Strategies and Plans kotler
Developing Marketing Strategies and Plans kotlerDeveloping Marketing Strategies and Plans kotler
Developing Marketing Strategies and Plans kotler
 
Kraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationKraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentation
 
Social media, ppt. Features, characteristics
Social media, ppt. Features, characteristicsSocial media, ppt. Features, characteristics
Social media, ppt. Features, characteristics
 
Podcast Marketing Master Class - Roger Nairn
Podcast Marketing Master Class - Roger NairnPodcast Marketing Master Class - Roger Nairn
Podcast Marketing Master Class - Roger Nairn
 
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptxDigital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?
 
Labour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxLabour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptx
 
Branding strategies of new company .pptx
Branding strategies of new company .pptxBranding strategies of new company .pptx
Branding strategies of new company .pptx
 
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel LeminTurn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
 
How to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessHow to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail Success
 
LinkedIn Social Selling Master Class - David Wong
LinkedIn Social Selling Master Class - David WongLinkedIn Social Selling Master Class - David Wong
LinkedIn Social Selling Master Class - David Wong
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
 
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
 
Brand Strategy Master Class - Juntae DeLane
Brand Strategy Master Class - Juntae DeLaneBrand Strategy Master Class - Juntae DeLane
Brand Strategy Master Class - Juntae DeLane
 
Digital Strategy Master Class - Andrew Rupert
Digital Strategy Master Class - Andrew RupertDigital Strategy Master Class - Andrew Rupert
Digital Strategy Master Class - Andrew Rupert
 

Supercharge Growth Using Ideal Customer Profiles