Intralife 2011: Dette må være med i mobilversjonen av intranettet, by James Robertson

1. Delivering a mobile enterprise
James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: s2d_jamesr

2. { The world
has changed }
Step Two Designs (www.steptwo.com.au) Europe • May 2011

3. Step Two Designs (www.steptwo.com.au) Europe • May 2011

4. { What about staff
in our organisations? }
Step Two Designs (www.steptwo.com.au) Europe • May 2011

5. Four types of enterprise mobility

6. 1. Mobile connectivity 2. Mobile productivity
3. Fieldforce automation 4. Desktop replacement
Step Two Designs (www.steptwo.com.au) Europe • May 2011

7. 1. Mobile connectivity
 Email
 Address book
 Calendar
 Real-time comms, presence awareness
 Corporate and operational news
Step Two Designs (www.steptwo.com.au) Europe • May 2011

8. Screenshot provided courtesy of TDC Mobile
Step Two Designs (www.steptwo.com.au) Europe • May 2011

9. 2. Mobile productivity
 Focus is on knowledge workers
 Provide always-available functionality
 Not a desktop replacement
 Very different design approaches
 Integrate with device capabilities
Step Two Designs (www.steptwo.com.au) Europe • May 2011

10. Screenshot provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011

11. Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011

12. 3. Fieldforce automation
 This has been happening for more than a decade
 Dedicated, often ruggedised devices
 Single-purpose applications
 Offline synchronisation with back-end systems
 Huge productivity benefits
Step Two Designs (www.steptwo.com.au) Europe • May 2011

13. 4. Desktop replacement
 Why is it that senior management get all the cool
toys first!?
 Mobile versions of desktop tools
 3G and wi-fi connectivity
 Very different from other three scenarios
Step Two Designs (www.steptwo.com.au) Europe • May 2011

14. Delivering a mobile enterprise

15. 1st PRINCIPLE
Don’t deliver a
“mobile version”
of your intranet
Step Two Designs (www.steptwo.com.au) Europe • May 2011

16. Step Two Designs (www.steptwo.com.au) Europe • May 2011

17. 2nd PRINCIPLE
Target true
mobile and field
needs
Step Two Designs (www.steptwo.com.au) Europe • May 2011

18. { What six things
do staff need on their
mobile devices? }
Step Two Designs (www.steptwo.com.au) Europe • May 2011

19. Screenshots provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011

20. Screenshot provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011

21. Screenshots provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011

22. 3rd PRINCIPLE
Mobile devices
are personal
devices
Step Two Designs (www.steptwo.com.au) Europe • May 2011

23. Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011

24. Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011

25. Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011

26. Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011

27. 4th PRINCIPLE
Reach the
broadest range
of devices
Step Two Designs (www.steptwo.com.au) Europe • May 2011

28. Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011

29. 5th PRINCIPLE
Have a mobile
enterprise
strategy
Step Two Designs (www.steptwo.com.au) Europe • May 2011

30. Who and what? Where?
 What are the common  Where in Australia must it
tasks for mobile devices? work?
 Key information needed?  What other countries and
 Enterprise systems? networks should be
 One-way or two-way? supported?
 What mobile capabilities  Will international roaming
should be used? be supported?
 Are there key groups of
staff with specific needs?
Step Two Designs (www.steptwo.com.au) Europe • May 2011

31. How? When?
 What devices will be  What will be delivered
supported? initially?
 Will phones be provided?  Longer-term vision?
 How to gain access?  Phased approach?
 In-house developed, or  How to respond to new
third-party? devices and capabilities?
 Security?
 Data protection?
Step Two Designs (www.steptwo.com.au) Europe • May 2011

32. How much? Why?
 What is the budget for  Business benefits?
delivering mobile  How will these be
functionality? measured?
 How will data charges  How will core business
incurred by staff be needs be supported?
covered?  How does mobile support
long-term strategic plans?
Step Two Designs (www.steptwo.com.au) Europe • May 2011

33. 6th PRINCIPLE
Start simple,
and target
business needs
Step Two Designs (www.steptwo.com.au) Europe • May 2011

34. The Intranet Innovation
Awards are now open for
entries:
www.steptwo.com.au/iia
It’s free to enter, and your
chance to win a lovely glass
trophy!
(Closing date is May 31)
Step Two Designs (www.steptwo.com.au) Europe • May 2011

35. James Robertson, Step Two Designs
 Email: jamesr@steptwo.com.au
 Twitter: s2d_jamesr
 Website: www.steptwo.com.au
 Blog:
www.steptwo.com.au/columntwo
 Articles:
www.steptwo.com.au/subscribe
Step Two Designs (www.steptwo.com.au) Europe • May 2011