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Det enorme potensialet for

intranett-søk


             Are Gjertin Urkegjerde Halland
                       Intralife, 27. mai 2011
Problemer

•    For mange treff
•    For dårlige treff
•    Null treff
•    Feil treff
•    Overlappende treff
•    Kryptiske treff
Konsekvens

•    Folk finn ikkje fram
•    Folk kaster vekk tid
•    Folk blir irritert
•    Firmaet taper penger

I praksis lærer folk at søk ikkje fungerer
Så kva vil folk med søk?
To ting
1) Finne folk
2) Løse oppgaver
Lillian tasks inn her

Tagcloud: Reiseregning firmahytte kantinemeny
pappapermisjon ferie lønn overtid nøkkelkort
nyansatt lunsj møterom konferanser

Pluss verktøynavn, personnavn, systemer, interne
begreper, etc

varierer sjølvsagt fra intra til intra
Long neck - long tail
Nål og høystakk?
Kjernesider for viktige oppgaver
3 steg til eit godt intranett-søk
1. Fiks personsøket

•  Gi alltid treff i personnavn først
•  Må også gi treff i kompetanseprofil

Bonus
•  Eit søkefelt for personer og innhald
•  Personalisering (først treff i samme avdeling)
2. Fiks viktigste oppgaver

a) Skaff deg tilgang til søkeloggen
–  Google Analytics Site search
–  Administrasjonsverktøy i søkemotoren
–  Eller på ein server hos IT-avdelinga
2. Fiks viktigste oppgaver

b) Analysér søkeloggen
–    Sjå kva folk faktisk er på jakt etter
–    Følg trendar (sesong, tid på døgnet, nye søkeord)
–    Fang opp utbredte feilstavingar og synonym
–    Identifisere null-treff- og for-mange-treff
–    Prioritér topp 1o og topp 100
2. Fiks viktigste oppgaver

c) Lag gode treff for viktigste oppgaver
–  Lag gode kjernesider for aller viktigste oppgaver – topp 10
–  Justér ranking for "riktige sider" oppover – topp 100
–  Slett redundante, utdaterte og dårlige treff
2. Fiks viktigste oppgaver

d) Følg opp med innholdsstrategi
–  Legg ein innholdsstrategi for prioritering og vedlikehold av sider for
   viktigste oppgaver
–  Følg opp søkeloggen jamnleg – test viktige søkeord og justér
Sverge-bilde
3. Fiks resten, basert på 1 & 2

•    Personalisering
•    Rollestyring
•    Sosiale søk
•    Fasetter
•    Autocomplete
•    Forhåndsvisning
•    Handlingsdrivere
•    Strukturerte søk
•    Mobilsøk
                        http://searchpatterns.org/
For eksempel slik...
reiseregning                     SØK




                             Flybestilling, oppgjør, kvitteringer,
                             reiseregninger.
   Reisekonsulent, Fornebu


                             Flybestilling, oppgjør, kvitteringer,
                             reiseregninger.
   Booking, VIA Travel
<oppgave>                                SØK




                        Nøkkelinformasjon fra kjerneside
                                (hvis det finnes)



  Reisekonsulent, Fornebu
                                  Persontreff
                                  Flybestilling, oppgjør, kvitteringer,
                                  reiseregninger.


                                (hvis det finnes)
                                  Flybestilling, oppgjør, kvitteringer,
                                  reiseregninger.
  Booking, VIA Travel




                                   "Resten"
                        Gruppert og vektet etter relevans
Søk ER innhold
Spørsmål? Kommentarer?

Are Gjertin Urkegjerde Halland
mobil: 908 70 026
twitter: @aregh
are@netliferesearch.com
www.netliferesearch.com/om/are
www.iallenkelhet.no
www.webdagene.no
Takk for illustrasjoner

http://www.flickr.com/photos/skrewtape/
1247107324/
http://www.flickr.com/photos/
8431398@N04/2922876304/
http://www.flickr.com/photos/
15650492@N08/2796367140/

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Intralife2011_AreHalland

  • 1. Det enorme potensialet for intranett-søk Are Gjertin Urkegjerde Halland Intralife, 27. mai 2011
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. Problemer •  For mange treff •  For dårlige treff •  Null treff •  Feil treff •  Overlappende treff •  Kryptiske treff
  • 10. Konsekvens •  Folk finn ikkje fram •  Folk kaster vekk tid •  Folk blir irritert •  Firmaet taper penger I praksis lærer folk at søk ikkje fungerer
  • 11. Så kva vil folk med søk?
  • 15. Lillian tasks inn her Tagcloud: Reiseregning firmahytte kantinemeny pappapermisjon ferie lønn overtid nøkkelkort nyansatt lunsj møterom konferanser Pluss verktøynavn, personnavn, systemer, interne begreper, etc varierer sjølvsagt fra intra til intra
  • 16.
  • 17. Long neck - long tail
  • 20. 3 steg til eit godt intranett-søk
  • 21. 1. Fiks personsøket •  Gi alltid treff i personnavn først •  Må også gi treff i kompetanseprofil Bonus •  Eit søkefelt for personer og innhald •  Personalisering (først treff i samme avdeling)
  • 22. 2. Fiks viktigste oppgaver a) Skaff deg tilgang til søkeloggen –  Google Analytics Site search –  Administrasjonsverktøy i søkemotoren –  Eller på ein server hos IT-avdelinga
  • 23. 2. Fiks viktigste oppgaver b) Analysér søkeloggen –  Sjå kva folk faktisk er på jakt etter –  Følg trendar (sesong, tid på døgnet, nye søkeord) –  Fang opp utbredte feilstavingar og synonym –  Identifisere null-treff- og for-mange-treff –  Prioritér topp 1o og topp 100
  • 24. 2. Fiks viktigste oppgaver c) Lag gode treff for viktigste oppgaver –  Lag gode kjernesider for aller viktigste oppgaver – topp 10 –  Justér ranking for "riktige sider" oppover – topp 100 –  Slett redundante, utdaterte og dårlige treff
  • 25. 2. Fiks viktigste oppgaver d) Følg opp med innholdsstrategi –  Legg ein innholdsstrategi for prioritering og vedlikehold av sider for viktigste oppgaver –  Følg opp søkeloggen jamnleg – test viktige søkeord og justér
  • 27. 3. Fiks resten, basert på 1 & 2 •  Personalisering •  Rollestyring •  Sosiale søk •  Fasetter •  Autocomplete •  Forhåndsvisning •  Handlingsdrivere •  Strukturerte søk •  Mobilsøk http://searchpatterns.org/
  • 29. reiseregning SØK Flybestilling, oppgjør, kvitteringer, reiseregninger. Reisekonsulent, Fornebu Flybestilling, oppgjør, kvitteringer, reiseregninger. Booking, VIA Travel
  • 30. <oppgave> SØK Nøkkelinformasjon fra kjerneside (hvis det finnes) Reisekonsulent, Fornebu Persontreff Flybestilling, oppgjør, kvitteringer, reiseregninger. (hvis det finnes) Flybestilling, oppgjør, kvitteringer, reiseregninger. Booking, VIA Travel "Resten" Gruppert og vektet etter relevans
  • 32. Spørsmål? Kommentarer? Are Gjertin Urkegjerde Halland mobil: 908 70 026 twitter: @aregh are@netliferesearch.com www.netliferesearch.com/om/are www.iallenkelhet.no www.webdagene.no

Hinweis der Redaktion

  1. Forventningsstyring: Stort potensiale, men det krever hardt arbeidSvaret ligger kanskje ikkje der du trur.Både enklare og vanskeligare enn du trur
  2. En typisk oppgave på et typisk intranettEr det noen som kjenner seg igjen i oplevelsen?
  3. Vi har så dårlig søk, så vi må ha en ny søkemotorKjøp Google! ;Men ingen konkurrasn, lenkealgoKjøp Fast! Kjøp Sharepoint!Mange her nettopp har, eller vurderer å skifte søkeplattform?
  4. For mange og for dårlige treffMangler pagerankMangler konkurranse på innholdskvaliett
  5. Kan dette stemme? Nokon som kjenner seg igjen?
  6. Vilgjerejobben sin!
  7. Som LIllian fortalte i fjor
  8. Gerry: It&apos;s veryimportant to note herethatI&apos;m not talkingaboutfindinganyoldstuff. Focusonhowyourintranetcanhelp staff findstuffthat is critical to doingtheirjobs. Do sales representatives and marketersneed to find images, and proposals and sales presentationtemplates?