This document discusses managing behavior at work. It begins by defining some major types of employee misconduct like tardiness, rudeness, and theft. It then explains the benefits of managing behavior at work, such as developing stress management techniques and controlling anger. The document outlines six strategies for managing difficult behavior, such as being mindful of your own reactions, maintaining rational detachment, recognizing your limits, and debriefing after incidents.

1. Managing your behavior
at work

2. • Alex Quigley:
– http://www.huntingenglish.com/2013/12/10/top-ten-tips-
behaviour-management/
Managing your behavior at work
Thank you! - Our main sources
• Training and consulting in behavior management
& dementia care:
– http://www.crisisprevention.com/Resources/Knowledge-
Base/General/Behavior-Management-Strategies-and-
Techniques
• Websites
– http://www.yourcpd.net/admView.asp?M=GRCMNU&ID=C2
0110114161839-915186779
– https://8ways.wikispaces.com/Behaviour+management

3. • Understanding what
shapes our own
behaviour can be very
useful, since our
behaviour affects our
relationships with our
colleagues.
Managing your behavior at work
Introduction

4. • There are some major
employees misconduct,
such as:
– Excessive Tardiness or
Absences:
– Insubordination
– Rudeness and Abusive
Language
– Dishonesty and Theft
– Off-Site Misconduct
Managing your behavior at work
Employee misconduct in the workplace

5. • The benefits are:
– It helps to develop
techniques for preventing
and managing stress;
– Control anger and express
it in a fair manner;
– Work constructively with
people who annoy us;
– Be aware of your own and
other people's body
language and its role in
communication.
Managing your behavior at work
Benefits of managing our behavior at work

6. • Professional training is
vital to helping staff
organize their thinking
about problematic
behaviors, and to
developing proactive skills
that focus on prevention
and respect.
Managing your behavior at work
The behavior management strategies

7. • A vital component of
managing difficult
behavior is knowing that
your behavior affects the
behavior of others.
• When you’re aware of
this factor, you’re better
able to deal with difficult
behavior.
Managing your behavior at work
Strategy 01 – Be mindful of your own reaction

8. • When you’re rationally
detached, you maintain
control by not taking negative
comments or actions
personally.
• Without this key ability, team
members may react
instinctively or defensively,
which will only escalate a
situation.
Managing your behavior at work
Strategy 02 – Maintain rational detachment

9. • When people feel ignored,
marginalized, or not cared for,
they often act out.
• An effective way to counter a
person’s anxiety is to validate
her feelings.
• Pay attention to what she says.
Give her plenty of personal
space.
Managing your behavior at work
Strategy 03 – Be attentive

10. • Remind yourself that when
you’re the target of an outburst
or a negative situation, you’re
rarely the cause of the
behavior.
• And just as thinking, "I can't
deal with this" might cause you
to react one way, telling
yourself, "I know what to do"
will cause a more productive
response.
Managing your behavior at work
Strategy 04 – Use positive self-talk

11. • Being a professional doesn't
mean that you can handle
everything.
• Knowing that you have
support and backup is crucial
to staying in control of your
own behavior and responding
appropriately.
• Accept your limits and keep
in mind that sometimes the
best decision is to let
someone else take over.
Managing your behavior at work
Strategy 05 – Recognize your limits

12. • Be sure to debrief after any
incident.
• Talking about it can help
relieve the stress. It’s also
important to consider what
was done well and how to
respond better the next time
a situation occurs.
Managing your behavior at work
Strategy 06 – Debrief

13. Feel free to send us an e-mail.
Our Website:
www.licoreis.com
Our E-mail:
licoreis@licoreis.com
licoreis@licoreis.com.br
Linkedin: Roberto de Paula Lico Júnior
Skype: roberto.lico
Managing your behavior at work
Our Business Contacts