Assessing Library Success and Improving Student Outcomes

SCC/MLA 2007 Albuquerque, New Mexico Library Assessment: From Accountability to Improvement

Introduction ,[object Object],[object Object],[object Object],[object Object],Tell us: Name What you do Where you work Complete this sentence: One year from today I will ………….

Why are we here today? ,[object Object],[object Object],[object Object],outputs about outcomes CHANGE. Impacts Library Assessment inputs It’s

Is it evaluation or is it assessment?

Program Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Is this Library Assessment? How do you measure your library’s success? Is it circulation numbers? Is it the number of patrons? The number of searches of your electronic databases? – Stranton Lloyd

Outcomes Evaluation and Outcomes Assessment ,[object Object],[object Object],[object Object]

Library Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Regardless of the specific strategy selected by the institution, assessment strategies and methods should be adapted to the unique context of the institution to produce multiple indices of quality and effectiveness….” – Hernon and Dugan, 2004

“ Library assessment” is…. ,[object Object],[object Object],[object Object]

Why should we care about assessment? ,[object Object],[object Object]

A Check ,[object Object],[object Object]

Section II: Library Assessment in Higher Education ,[object Object],[object Object]

Student Learning Outcomes and Technology

Outcomes Assessment and Service Quality ,[object Object],[object Object],[object Object]

LibQUAL+ ™ ,[object Object],[object Object],[object Object]

2007 Core Questions Dimensions Summary Affect of Service Dimension Information Control Library as Place 4 5 6 7 8 9 Mean Overall

Quantitative and Qualitative Elements ,[object Object],[object Object]

A Tool ,[object Object],[object Object]

Collecting statistics begins the road trip.

Developing an Assessment Plan Assessment Plan Columbia University Libraries 2007 through 2009

The Assessment Cycle Mission/Purposes and Objectives Repeat the assessment cycle after changes have been implemented. Source: Hernon and Dugan, 2004 Interpret Evidence Implement Change Identify Outcomes Gather Evidence

Obstacles to Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Value of Information ,[object Object],[object Object],[object Object]

Successful Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A Culture of Assessment ,[object Object],[object Object],[object Object]

Pulling it Together ,[object Object],[object Object],[object Object],[object Object],[object Object]

Do you have a culture of assessment?

By the end of this session you will be able to: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

“ The information acquired through library assessment is used in an iterative manner to improve library programs and services and make libraries responsive to the needs of their communities.” – Steve Hiller “… accountability has shifted from ‘are we spending our money efficiently and wisely’ to ‘what difference does the library make?’” – Steve Hiller Photo source: Charlotte Self

Thank you. ,[object Object],[object Object],[object Object],[object Object]

Assessing Library Success and Improving Student Outcomes

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Assessing Library Success and Improving Student Outcomes