Nexsis Service Presentation

Information and Communication Technology
Service Offerings

Please contact us on: 08000 803080
Or visit us at: www.nexsiscomms.com
Nexsis House ∙ 21 Park Road ∙ Ilkeston ∙ Derbyshire ∙ DE7 5DA

info@nexsiscomms.com

Contents
Our Company ..................................................................................................................... 3
Overview ............................................................................................................................... 4
Voice / Data / Convergence .................................................................................... 5
IP Readiness ........................................................................................................................ 6
Network Infrastructure............................................................................................... 9
Support ................................................................................................................................. 10
Wireless ................................................................................................................................ 11
Hosted Services............................................................................................................... 12
Telecom Services ........................................................................................................... 14

Please contact us on: 08000 803080
Nexsis House ∙ 21 Park Road ∙ Ilkeston ∙ Derbyshire ∙ DE7 5DA


Our Company
Our Company
At NEXSIS, we aim to understand the needs of our customers. We
know that no two customer requirements are the same and as such
appreciate that to help us advise you on where and how the latest
technology can benefit your company and working practices, we
need to understand your business requirements.

In a market place where there seems to be unlimited choice, NEXSIS
has proven it has the people to help you gain the required knowledge
to ensure you choose the correct solution first time. By helping you
keep it simple, you can feel secure that your investments in new
technologies are made for the right reasons, and will be able to
evolve with you and your ongoing business needs.

On behalf of our entire team, I welcome you to NEXSIS and look
forward to working with you in the near future.

Leon Braisby
Managing Director

Please Contact Us On: 08000 803080
Page 3 of 15

Overview
Overview
The philosophy of NEXSIS is to be a company who don’t just sell and
walk away. No matter what your budget, location or number of staff
members, at NEXSIS we guarantee all our customers receive the
same level of care and support.

We feel that the key to your business, and ultimately our business is
to form strong and long lasting relationships with our customers. By
doing this, together we can go on a journey which will allow us to
understand the key requirements of your business. This will enable us
to put together and offer our ideas of how new services or solutions
in the market place may be used to provide your users with the
building blocks to move your business forward, whilst also being
available to help you develop your own company ideas and provide
assistance in making your ideas a reality.

With our philosophy of constant investment, we are proud of the
level of knowledge, professionalism and commitment of our most
important assets, our employees. We understand that without
choosing the best people in their field to work in our business, we
would not be able to provide the best services for your business. We
feel we have gathered the correct mix of employees to offer our
customers the know-how and consultative attitude to ensure you
have the correct solution delivered first time, on time, and at the
costs to meet your budget requirements.

Page 4 of 15

Voice / Data / Convergence
Voice / Data / Convergence
With over 15 years of experience in working within the
communications industry, NEXSIS are able to offer a wide range of
service in the telecoms and data arena. Whether your business has a
requirement for the ongoing service and maintenance of currently
installed voice or data equipment, a complete overhaul of your
installed voice and data architecture, or would like to move into the
emerging technologies of Unified Communication to help your
employees undertake more flexible and mobile working practices,
NEXSIS is the ideal company to help you fulfil your needs.

The management and staff of NEXSIS believe that our customers are
our partners. We know through experience that the voice and data
networks of our customers require ongoing maintenance and
updates to ensure they are performing as required and allowing your
business to run as efficiently as possible. We believe that by forging
close partnerships with our customer, we are in the best position to
understand the needs of your business, yourself, and your employees
to help your infrastructure to grow as required and ensure you stay
one step ahead of the competition.

At NEXSIS we appreciate the concerns of our partners when taking on
large scale changes to their voice and data architecture. With fully
trained and accredited Pre Sales, Project Management and
Engineering staff we are able to alleviate any concerns and highlight
any potential problems envisaged in the works to be carried out and
ensure they are dealt with as quickly and efficiently as possible,
which in turn will ensure that timescale and budget requirements are
met.

Whether your business is a Small to Medium Business (SMB) or you
are a larger Enterprise customer, we are sure you will find NEXSIS the
ideal candidate to be your long term solutions partner.

If you would like to know more on how NEXSIS can help you move
forward with your voice and data networks, or how convergence of
these systems could continue to push your business forward, please
contact us.

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IP Readiness
IP Readiness
This service has been specifically introduced for the delivery of real-
time IP applications such as voice and video. It is imperative that for
the introduction of any IP service and especially critical IP real-time
services that the underlying core infrastructure and existing business
components are optimally operational for the new IP service
deployment.

The survey is intended to provide an aid to meet immediate business
requirements and assist with future business strategies. The survey is
treated as being fully unbiased and confidential but does require the
full support of your organisation to be fully effective.

The survey can be tailored to meet the infrastructure requirements of
your organisation ranging from a single location to a national &
international survey – however, the key components within the
resulting detailed & confidential report will typically include the
following:

LAN infrastructure analysis
- Identification of vendor & hardware revision
- Configuration review for optimal operation
- Identification of any restrictions to flexible & scalable
future expansion
- Generic recommendations

WAN / MPLS infrastructure analysis
- Identification of vendor & hardware revision
- Configuration review for optimal operation
- Identification of WAN / MPLS service performance
future expansion
- Generic recommendations

Security
- Identification of vendor, hardware & software revision
- Review of security policy and associated implementation

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Quality of Service (QoS) analysis

IP Readiness - Verification of any existing QoS services for optimal
operation
- Recommendations for QoS strategy

Support analysis
- Identification of any physical restrictions to aid support
- Review of existing support processes and operational
guidelines
future expansion

Operational Cost analysis
- Recommendations for network service operational cost
reductions
- Review of billing charges for fixed and mobile services
- Identification of additional revenue generating services

If you would like to know more about how an IP Readiness survey can
help your business, and what options are available to you through
NEXSIS, please contact us.

Page 7 of 15

Consultancy
Consultancy
No matter how experienced you are in making investments in new
technology decisions, or rolling out new technology to your users, it’s
always a safe bet to get advice from the experts - People whose
specialist knowledge can be used to compliment your own technical
skills. If you don’t currently have the in house capability to make
decisions on how new technology can help you as a business, it can
be extremely advantageous to enlist specialist consultants to help
you along the way. Whichever category you fall into, working
alongside the NEXSIS team of consultants will increase your chances
of success.

Our Technical Consultants are industry leading specialists. They are
able to help you at every step of the way in the rollout of your new
technology and are happy to take responsibility in helping you with
providing your end to end solution. As we know and understand that
every rollout is unique, our consultants are flexible and are prepared
to fit into your requirements perfectly.

As our consultants will work with you to learn about your business
and its requirements, we will be able to see the bigger picture whilst
also having the detailed knowledge to provide you with the correct
information to help you make decisions, solve problems, and deliver
the correct solution according to your business needs.

With NEXSIS consultants on board, we can guarantee that you will be
guided through the technology transition and ensure the
implementation of new solutions is managed from start to finish
leaving you free to focus on pushing your business forward.

If you would like to know more about how Consultancy Service can

Page 8 of 15

Network Infrastructure
Network Infrastructure
The backbone of your entire network. Structured cabling is the core
element of the corporate network and it is important that your
solution is designed and installed correctly to ensure that it meets
your requirements for today and the future.

NEXSIS has vast experience in providing this vital component to
clients across all vertical sectors and will assist you in choosing the
right solution to meet all of your infrastructure requirements.

Our services include design, installation, product procurement and
maintenance of your network infrastructure. We hold accreditations
for many of the leading cabling solution manufacturers who in turn
offer 25 year guarantees.

All of our projects receive consistent top quality workmanship and
materials; in addition to this we provide seamless project site
coordination, whether you are single, multiple, local or national
customer.

If you would like to know more about how our Network infrastructure
installations can help your business, and what options are available
to you through NEXSIS, please contact us.

Page 9 of 15

Support
Support
Support of your ICT architecture is a must. Whether you have the in
house staff to carry out first, second or even third line support,
knowing you have access to our 24/7 support and advice can still be
invaluable. As we will have worked together with you and your staff
to learn about your business and ICT infrastructure, should you come
up against problems on your networks, our support staff will already
have detailed knowledge of your onsite equipment and how it is
being utilised so you wont have to spend valuable time explaining
your background which in turn will reduce any downtime or outage
costs being experienced.

We all know that technology can sometimes be a little tricky.
Whether you only require a few questions to be answered, have a
requirement which can be dealt with remotely, or have a
requirement for a site visit, you know that whenever you contact
NEXSIS support you can rest assured that your call will be picked up
quickly, responded to efficiently, dealt with professionally, and
queries resolved by our knowledgeable, and highly professional
engineers and technicians.

At NEXSIS we believe that your problem is our problem. We will work
with you to exhaust all possibilities and avenues to ensure that any
problem you are experiencing with your ICT infrastructure is resolved.

We are able to offer you several levels of support. Whether you
require 9 to 5 Monday to Friday, or 24/7 365 days a year, we will be
able to accommodate your needs.

If you would like to know more about how our Support Services can

Page 10 of 15

Wireless
Wireless
Wireless Technology enables your employees the flexibility to work
anytime, anywhere without a physical cable connection. With more
and more employees working from remote locations, fast and reliable
access onto the corporate network to gain access to corporate
information is becoming a real requirement.

By installing Wireless Technology throughout your organisation, you
provide instant access to the people who matter like your customers,
suppliers, employees, and other 3rd parties in a totally adaptable
manner. This then enables key decisions to be made on the spot,
enhancing your customer experience and relationships, and
maximizing business efficiencies by taking full advantage of your
employee output throughout the day.

Compared with traditional networks, Wireless Technology is simple to
install into your office and simple to maintain. Whether minimal web
access is required for your guests or visitors, secure access is required
for your employees, or to provide the technologies which will allow you
to use location awareness applications, NEXSIS can provide you with
the complete solution and functionality you need.

Wireless Internet Survey

With the increased demand for wireless infrastructures and associated
services – in addition to our existing Wireless LAN survey service, we
now offer an Extended WLAN survey to incorporate external WLAN
deployments for the provision of Wireless Internet.

The Wireless Internet Survey is specifically aimed at organisations that
wish to deliver WLAN IP services within a campus, local town, retail-
park or stadia – the aim to create a wireless mesh for resilience and
introduction of complimentary services such as CCTV, Internet and
revenue generating activities such as wireless broadband.

If you would like to know more about how Wireless networking can

Page 11 of 15

Hosted Services
Hosted Services
Hosted Services from NEXSIS can offer large business technologies to
small businesses. Along with traditional PBX functionality, Hosted IP
Telephony provides both telephony and multimedia services over a
secure carrier class infrastructure.

Employees can be provided with voice, voicemail, video, instant
messaging, and conference calling whether they are office based,
home based, a remote worker, or a worker who has a requirement to
travel to multiple locations to carry out daily tasks.

If your current PBX is nearing end of life, your business is moving or
opening new offices, you have a large number of employees using
mobile phones and you need to reduce costs, or you lack IT resources
capable of maintaining CPE-based equipment, moving your
communications to a Hosted services could provide you with the
solution you require whilst reducing capital expenditure.

There are several benefits to be gained by moving your users to a
Hosted Service provided by NEXSIS.

Lower Costs

With a hosted solution, organisations can gain access to advanced IP
based applications without needing to make capital investments as
users can be paid for on a monthly basis rather than in a lump sum.
This allows companies to lose the headache of finding budgets for
upfront costs or expensive upgrades and allowing them to allocate
resources to other areas of the business.

Security

Hosted Services IP Telephony VPN delivers secure routing and remote
access over public IP networks ensuring that communications remain
as secure and safe as if they were on a private network.

Advance Features

Hosted IP Services uses advance telephony features to deliver
functionality equivalent to the traditional corporate PBX enabling
smaller companies for the first time to cost effectively gain access to a
wide range of functionality including conferencing, collaboration,

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incoming call management, home workers, single number contact etc

Hosted Services enabling your business to operate more efficiently.

Increased Productivity

Office communications can be enhanced by multimedia applications
used to improve staff productivity, make collaboration more effective
and support advanced contact centre functionality.

Step By Step Migration

Hosted Services allows customers to continue to use the features of
their already installed equipment such as PBX’s and Routers. Our IP
solution supports all kinds of phones, including Analogue and Digital
handsets so organisations don’t have to swap out their existing
infrastructure.

Reliability

Hosted IP Services are designed to provide 99.999% availability –
“Carrier Grade” as opposed to the “best endeavours” approach of
other IP services, so customers can be confident or receiving a high
availability service.

Flexibility

You choose the functions you want and pay only for those on a per
user basis. You will get access to new technology and large company
features at a fraction of the cost. Request only what your company
needs now and just order more when required. No more equipment
obsolescence and depreciation.

If you would like to know more about how Hosted Services can help
your business, and what options are available to you through NEXSIS,
please contact us.

Page 13 of 15

Telecom Services
Telecom Services It’s not easy to come to terms with the multitude of companies who
can provide external telephony services and features to help reduce
costs and ensure your business runs as efficiently as possible.

Due to this, customers tend to have several service providers
supplying them different solutions which do not migrate together as
well as they possibly could.

This lack of integration of services often means reduced performance
and the benefits of the individual features are lost. Should a problem
occur, keeping track of who to contact when a fault is apparent
becomes more and more tricky taking up valuable employee time.

To compliment the internal services previously described, NEXSIS are
also able to offer our customers Telecom Services to complement
your internal installations. By using our Telecom Services in
conjunction with our other service offerings, we are able to provide a
single point of contact for any issues which may arise, and can take
control of all issues being experienced to ensure a swift conclusion.

NEXSIS can offer you more than just cheap calls. We are also able to
offer you highly resilient services so you can rest assured knowing
your critical business communications are in safe hands.

NEXSIS are able to carry out a full audit of your current calls and lines
expenditure and provide you with a full report on how improved
service and costs can be gained. We can also offer you advice on how
VoIP technologies can be implemented within your current
architecture to enhance the reliability and flexibility of your network
usually without having to change any equipment installed on your
site.

Along with cost savings, NEXSIS Telecom Services can help you take
advantage of the following services to help enhance your business
strategies:-

Generate income when your customers call you

Call Record all or selected calls to meet any regulatory
requirement, even from mobile phones

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Single number for each employee. This ensures they can be
reached on the same number no matter if they are in the

Telecom Services office, on their mobile phone, at home, or at any other
location throughout the world

Provide Non Geographic numbers for your customers

Have any national or worldwide STD number terminate in your
office location ensuring your customers dial a local number no
matter where in the world they are calling from

Easily re-route calls to a different office providing disaster
recovery

Measure the effectiveness of marketing campaigns on a
geographic basis

Understand and control who is calling you, when and where
from

Have calls automatically re-route to different locations
depending on time of day, day of the week etc

Provide customers with IVR menus, e.g. 1 for Sales, 2 for
Support

Install new Analogue, ISDN2, ISDN30, VoIP/SIP Trunks and take
control of already installed services

Provide Ethernet services (WAN) to connect together the local
area networks of your different offices

Maximise the use of your Ethernet circuit by providing QOS to
enable IP transmission and IP Telephony

Use Web access to add, delete or amend customer service
plans and chosen services.

Vastly reduce mobile phone call costs, especially mobile to
international number call costs by up to 90%

If you would like to know more about how our Telecom Services can

Page 15 of 15

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