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The 医药行业的数字
变形
Len Starnes
数字营销及销售主管
普通医药
Len Starnes
数字保健顾问
医药数字营销
伊斯坦布尔
2012年2月8日
1996年的幻想:数字销售代表
议程
1
2
3
变化
与文化
5
4
医生
销售
团队
患者
信任
患者
授权
7大新兴国家(E7
countries)
的影响力
专利悬崖
付款者的影响力
人口
老化
卫生保健
成本大幅度增长
制药厂的灾难性
形象 科技的影响
新的业务模式障碍减少
研发未能
达到效果
个性化
医疗
多即不同, 快即不同
PW Anderson,多即不同(More is Different),《科学》,1972年8月4日
Philip W. Anderson
不同表示不可预知的变
化 而此变化原自比例
的特殊增加
摘自:PW Anderson刊登在《科学》上的《多即不同(More is Different)》,1972年8月4日出版
速度和规模
图表:Leon Haland,用户数达到5千万所用的时间
http://plus.google.com
5000万用户,88天
‘我们正
生活在
人类历
史上
能力提高速度最快的世代’
Clay Shirkey,《未来是湿的》,2008年
摘自: Web 2.0 in Healthcare, John Sharp, Cleveland Clinic, 美国
不愿承担风险
权威资料
隐私和安全
受到规管
持续时间长
不能自由获取
数据与资料
IP
承担风险
群众智慧
完全公开
迅速发展
大家都
贡献/分发
公开资源
医药文化冲突
一些国家要比…
…其他国家快
医生
‘我们正随着
社会与科技
创新而变化。
…我们正从
模拟系统演变成数字’
Dr Bryan Vartabedian
33 Charts
2011年10月
新兴的 数字医生
经由网络传播
的数字信息
基本上不需用笔来记录
在SM上连接
以网上病患为主
使用智能手机
使用数字工具控制输入
模拟
通过书本和刊物获取资料
使用纸质图表
SM使用频率少甚或不使用
医师为主
不怎么使用智能电话
通过缓慢的邮件
和电邮输入
摘自《数字医师(The Digital Physician)》,Bryan Vartabedian,33 Charts
http://33charts.com/2011/10/digital-physician.html
未来 5年
数字
医生
占据主导地位
使用
专业的
社交网络已成为惯常做法
使用数字
工具和
处理系统
预计
医药将成为
数字化技能
预计
网上自助服务
选项
不愿意见到
销售代表
2010200920082007
医生的社交网络无限扩张
医师社
交网络
的成员数
100万
200万
300万
2011
今天
超过70个网络
逾300万个会员
2012
亚太地区
包括中国和印度
200万个会员
欧洲和美洲
包括墨西哥、巴西、俄罗斯
100万个会员
美国、欧洲和 主要7个新兴市场
(E7 markets)
与同事
商议
离线刊物
网上刊物
医师的
社交
网络
制药厂
网站
销售
代表
100
80
60
40
20
影响力
网上保健医生占比(%)
每周/每天使用
网上保健医生占比(%)
20 40 60 80 100
对治疗方案决策的影响 大
Manhattan Research,
Taking the Pulse v11.0, 2011
全球网络 2011年8月
1.1万
医生
100万
患者
市场
调研 电子医药营销
仅限医生加入
的圈子
200万访客
每月
新 机会
市场调研
追踪趋势与意见
聚会
同行对话
专业圈子
圈子、内容和服务
医疗教育与宣传
继续医学教育、电子医药营销
虚拟咨询留言板
关键意见领袖、临床试验支持
医药市场必须学习
到鱼多的地方捕鱼
销售团队
我们要向
医生提供
的已不仅仅是
与过往
一样
的资料
梦想
机器
* Eric Newmark,IDC Health Insights Community,2011年5月17日
所有35个制药厂
客户都在使用
6000部iPad
‘大制药厂
储备….’*
‘这是一场
海啸’
Morten Hjelmo,
首席执行官Agnitio
新兴的应用软件
详细设计
CLM
客户关系管
理
(CRM)
销售能力
自动化
(SFA)
启动 丰富 激化
移动的公司结构与文化
为所有员工提供的iPad + iPhone
彻底改造客户关系
更小巧的手机激活销售能力(SF)
SF更专注,联系更紧密
医药必须与医生对“详细设计”不断提
升的期望
保持步伐一致
患者网上
到底有多
少患者?
‘到2024年,患者
将引导医疗发展的走向’
Lucien Engelen
REshape & Innovation Centre董事,
Radboud University Nijmegen
医疗中心,荷兰
创始人,“健康的未来”
怎样做?
对医生与
医院评级
对健康
承保公司评级
对药品和
制药厂评级
网上病患的力量转移
预计与医生
关系平等
帮助他人,
共享个人保健资料
病患之间互助作用像一
个有力量的同步团体
以数据为导向的 圈子
共享所患疾病的结构性资料
帮助自己和他人
真实数据
3341
使用Copaxone的
患者
汇总副作用
个人
评价
状况2.2.12
合作以取得
实用的效果
‘…或许能帮助UCB更好地了解患
有癫痫症的病人
如何生活以及怎样提高对抗癫痫
症的疗效’
Peter Verdu, VP Clinical Research, UCB,
2009
4,437名患者 236,201个帖子 53个帖子/患者
全球最活跃
活跃度5倍于
德国的MS患者
数据日期:2012年1月25日
12,209名患者 120,504个帖子 10个帖子/患者
*http://www.pharmachinaonline.com/Archives/index_1_news.asp?id=435&sortid=28
中国也希望患者
更积极*
发展与网上患者的
的信任
合作关系
把握
未来网上患者
占据领导地位所带
来的机遇
制药厂的主要挑战
信任
不信任
存在于业界
与消费者之间
背信弃义
存在于行业
与医疗从业员之间
具争议的
行业道德
是时候要开始重建信任
在互联网上
树立J&J的
人性化
Marc Monseau
社交媒体
福音传道者
建立博客,让
JnJ返回“谈话桌”边
进行
‘正在发生
什么事’这样的对话
最大的挑战是如何让制药厂变得更
lenstarnes@googlemail.com
T: + 49 30 781 5513
M: + 49 172 1788253
Skype: lenstarnes
www.linkedin.com/in/lenstarnes
www.twitter.com/lenstarnes
www.slideshare.net/lenstarnes
Len Starnes

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