The document discusses how ITIL (Information Technology Infrastructure Library) can be applied to small and medium businesses (SMBs). It provides an overview of ITIL and the IT service management lifecycle. For SMBs, the document recommends focusing on key ITIL processes like service catalog, service level management, incident management, and service asset and configuration management. It also provides samples of how SMBs can scale down the processes based on their characteristics like smaller staff sizes. The document concludes with information on ITIL certifications.