Wendy Henry explains how Lincolnshire County Council has improved their organisational efficiency through using Totara LMS for Talent Management.

1. USING TOTARA TO GAIN
EFFICIENCIES

2. Our story so far.....
• Learning Pool customer since 2008
• Essential subscription upgrade to Total subscription
• No corporate LMS = sporadic LMS use in service areas
• Totara Pilot in October 2011
• HR system review = currently use SAP HR and Finance
• Learning and Development process review
• Launched a new Appraisal Policy and Procedure

3. People Strategy 2012 -2015
commitment.....
Work smarter which means we will
use technology to promote
innovation and change and
support employees to work in a
more efficient and agile way

4. People Management Service Plan
2012 -2015 Priority.....
To streamline HR management
systems and processes to improve
services to managers

5. How does Totara fit in?
• Brings the Manager to the Party….but also
• Supports self-directed planning, learning and evaluation
• Provides opportunity to improve learning processes and
therefore increase efficiencies
• Underpins good performance management principles
• Improves our ability to achieve compliance for statutory
learning programmes
• Supports incremental growth with the system; Roadmap
Vs Learning and Development Strategy & Performance
Management approach

6. Scenario 1: Statutory/legislative/essential learning
DRIVERS
Statutory/legislative/essential
Comprehensive Audit trail TOTARA BENEFITS
ISSUES Improved navigation for
Achieve compliance levels
Large number of courses learners
Speed to competence
Complex navigation to courses Placed directly into a
No obvious completion Learning Plan
status Completion status more
High level of manual obvious
report generation Improved automated
reporting
Improved measurement
of programme
New system features effectiveness
What works for LCC….in the minds of Administrators
1. Programme Management
Functionality “Imagine a programme of learning that leads the
2. Activity Locking + learner through a set of resources and activities they
Completion must complete before they can show they are
3. Report Builder competent”
“It would be ideal to do an automatic refresh”

7. Scenario 2: Paper-based event booking system
DRIVERS
• One stop shop for all
learning resources and
activities = blended
TOTARA BENEFITS
learning
• Improved booking
Automation of
ISSUES processes = time saving
practices, process, and
Paper based form on Intranet Reduction in admin = saving
content
• £150 admin charge per event monies
Reduction in training
No Blended learning approach Central repository for
admin costs and time
• No reports to monitor attendance learning resources and
Improved
activities
Management
Management Information
Information
New system features
1. Classroom Connect
2. Report Builder

8. Scenario 3: Learning Plans to capture team learning
DRIVERS What works for LCC….in the minds of Managers and
• Alignment with organisational Learners
goals and strategies
“It would be good to have all my team’s learning records in one
• Continuous reflection and place - but “I don’t want to have to access the system all the
update by employee to keep time”;
track of goal achievement
(evidence) throughout the “It would be useful to have all the core behaviours and abilities
already pre-populated in my team’s learning plans”;
appraisal period rather than
once a year. “It would be so much simpler if learning resources and activities
could be directly linked to our core behaviours – this would help
• Small targets over shorter towards the preparation for the formal Appraisal meeting”
periods rather than big targets
of the length of a year “I would like to capture new objectives and learning we identify
in our one to ones”
“I want to access all my learning opportunities in one place”;
“I want to be able to update my learning plan during the year
New system features when I have achieved some of my objectives and completed
some of my learning”;
1. Hierarchies and
Frameworks
2. Learning Plans

9. Scenario 4: Distribution of core abilities and behaviours to
support culture change programme ‘People Make it
Happen’
DRIVERS
Embedding new culture through new set of
core abilities and behaviours
Link abilities + behaviours directly to learning
Support continued achievement of Investors in
People standard
New system features
1. Hierarchies and
Frameworks
2. Learning Plans
3. Find Courses

10. QUESTIONS?
Wendy Henry
Senior Organisational Development Officer
01522 552205
wendy.henry@lincolnshire.gov.uk