1. Key Performance Measures (KPMs) Roundtable Series Key Performance Measures – 07/27/10 L E A N E N T E R P R I S E
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16. Principles of Customer-Focused Performance Key Performance Measures – 07/27/10 I. General 1 Customer/product focus 2 External data 3 Eyes-of-customers successes 4 Associate involvement II. Design 5 Product/supply system design III. Operations 6 Reduce flow times 7 Rate-of-use synchronization IV. Human Resources 8 Training/certification 9 Recognition and reward V. Quality/process 10 Reduce process variation improvement 11 Associate ownership of data VI. Information/ 12 Cause control with few reports control 13 Performance measurement VII. Capacity 14 Facilities maintenance/improvements 15 Equipping for simplicity/focus VIII. Promotion 16 Market/sell every improvement
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24. Lean Implementation Benefits Key Performance Measures – 07/27/10 Lead Time Reductions 0 25 50 75 100 Percentage of Benefits Achieved Productivity Increases Inventory Reductions Quality Improvements Space Usage Savings
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26. Thank you. Key Performance Measures – 07/27/10 L E A N E N T E R P R I S E
Editor's Notes
WCP research partners include: Hong Kong Productivity Council, EFESO (Milan), Proconseil (Paris), World Class International (U.K.), Taitokonsultit (Helsinki), Transfer-Centrum fur Management und Technologies (Munich), Sandholm & Asso. (Stockholm), Sintec (Monterrey), Nestadt Consulting (Melbourne), Strat (Brazil & Argentina), Apogee (Singapore), Appleton Consulting (Taiwan), Schonberger & Asso. and others (U.S.) Self- (team) assessment on WCP criteria, with comparison against the benchmark scores of other organizations, reveals your severe competitive weaknesses and blind spots, and provides a step-by-step pathway for improvement on them As a system of implementation, WCP will include (under development) train-the-trainer package, with tests of mastery, and certification criteria Awards/Recognition: Two self-recognition levels: WCP Honor Roll, for 53-80 points; WCP Honorable Mention for 39-52 points WCP Sharing Conferences: Highest-scoring companies/plants provide speakers giving how-we-did-it presentations on the one or two principles on which they scored highly
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