For use in my Fall 2012 MGT 301 class to support Chapt 12 on Organizational Culture and Change. Fort Hays State University

1. Tools in a time of churning white surf
Asst. Prof. James (Skip) Ward
Department of Management and Marketing
Asst. Prof. Yaprak Dalat Ward
Department of Education/Advanced Education Programs

2.  Change
 Communication
 Customer Service
 Collaboration
2

3. http://www.youtube.com/watch?v=fEH6fvU8i7
o (12 minutes)
When have you taken the view of the mice?
What was your cheese?
And….?
3

4. The model was developed by the Swedish
psychologist, Claes Janssen, in the late
60s and early 70s as part of his
groundbreaking research on the dynamics
of change.
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5. 5

6. 1 2 List the changes you have heard
about today.
Assign a number to how you feel-
Box 1, 2, 3 or 4.
3 4
Now the hard part, if you are in 3
or 4 what are you going to do
about it?
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7. Chris Argyris (b. 1923) is an business
theorist, Professor Emeritus at Harvard
He is commonly known for seminal work
in the area of "Learning Organizations". 7

8. Think about a time you took
action and later discovered
you were wrong! Using the
Ladder of Inference tool, where
did you go wrong? What could
you have done differently?
8

9. Double loop learning uses feedback from past actions to
question assumptions underlying current views.
9

10. http://prezi.com/_bjxikofbzlf
/using-joharis-window-as-a-
team-building-exercise/
10

11. 11

12. 12

13. Look at the words
that do contribute
to change. Think
of examples of
where you said or
heard these words
spoken. How did
that make you feel?
13

14.  Who are your customers?
 http://www.slideshare.net/mobile/76oranges
/customer-service-fundamentals
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15. Successful collaboration depends on _____.
 Individually, we are one drop. Together, we are
an ocean." - Ryunosuke Satoro
 "Alone we can do so little; together we can do so
much." - Helen Keller
 "Few things in life are less efficient than a group
of people trying to write a sentence. The
advantage of this method is that you end up with
something for which you will not be personally
blamed." - Scott Adams
15

16.  "The purpose of life is to collaborate for a
common cause; the problem is nobody seems
to know what it is." - Gerhard Gschwandtner
 "Gettin' good players is easy. Gettin' 'em to
play together is the hard part." - Casey
Stengel
16

17. Think of a time someone you know
failed to be accountable for their
actions or lack of actions. To what
extent did they blame others or
make excuses? What caused them
to finally own the problem? Why
did they change and become
accountable? Or did they just live
outside of reality?!
17

18.  http://www.slideshare.net/mobile/Adriandpa
rker/the-change-twins-13342092
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19. What were your ahaaa
moments?