1. C.C.C.O.International-
Call Center Costa de Oro
International
PROJECT PRESENTATION

2. Declaration of objectives
CALL CENTER COSTA DE ORO INTERNACIONAL.
GROWTH OF THE COMPANY.
* EXPAND. A CENTRAL OFFICE SOLYMAR
CITY CIVIC CENTER OF THE COAST.
* CREATE 16 JOBS. SITE TELEMARKETERS.
* PHYSICAL LOCATION *
* REGIONAL COMPANIES IN URUGUAY URUGUAY-ADHERE TO
OUR CLIENTS PORTFOLIO.

3. Business idea
• Call Center Costa de Oro International is
projected as a service company specialized in
the implementation of projects for other
companies both call center and virtual
assistants, web design, hosting and domains
and a wide range of services to our customers
(dominated BPO).
• .

4. • Essentially three strategies:
Channel management: Append to your company information and
communication technologies for best results and satisfied
customers. All with the latest technology tools available in our Call
Center Costa de Oro International.
Implementation and optimization of advertising and guerrilla-
marketing on the Internet.
Content Development:
Providing our customers with the latest technology and monitored
to provide better response and proven results.
Technical development of websites and web pages, especially
those aimed at Web 2.0 and e-commerce.

5. • Natural Customers Call Center Costa de Oro International will:
Direct customers: Companies need to optimize your customer
contact, communication and efficiency in new and existing customers loyal.
Companies that wish to develop their Internet campaigns or
Optimize and / or revive their sites.
There are no boundaries on where to find customers, since it is an internationally
renowned service and a rise in the world. The statistics show both regionally and
internationally.
Indirect Customers: Companies overwhelmed by incoming calls, losing preferred
customers.
Advertising agencies that require Internet developments and
Prefer to outsource these services.
Companies infinite items, because the Call Center provides services from cleaning
companies to multinationals.

6. ¿Why?
•
• Lack the know-how and professionalism.
To carry out the procedures with the appropriate tools and technology can
provide for Uruguay Uruguayan and foreign companies.
Are tools but not the people who mastered properly.
That is no good management and organization of media managers in the
area of ​Call Center.
So it is that foreign companies are
To put their offices here, the low cost of salaries and social charges.
We want to be in the statistics as a Call Center World with ISO 9000 - and
all possible for the quality, professionalism and efficiency in everything we
undertake our business and our clients hired.
To be the Nº 1. in Uruguay in the period of 5 years.
•

7. •
• Mision.
•
• Our mission is to provide high quality services and added value for
companies located in Uruguay and around the world.
Since the Gold Coast Call Center International technologies and tools
available to reach the world and service companies that hire us.
Vision.
Become a leader and expert reference in Uruguay regarding the Call
Center, Contact Center, BPO.
Providing our services to companies throughout the Latin America and
the 5 continents.
•

8. Concept of business
• CCCO calms the nerves ...
NO MORE STRESS!.
Your business is in good hands.
Call Center Platform in Uruguay.
With advanced technology.
Key strategy Uruguayan market-Leading with
Quality-Efficiency-Friendliness.

9. TEAMC.C.C.O INTERNATIONAL General Manager
DIRECTOR
Laura Levy. 8 years in Internet- Luis Spinosa
10 años in Sales- Telework.
Virtual Assistant- Webmasters- Secretary Andrea Barrios
Hosting y domines. Entrepreneur. Persevering. Lawyers:
Direction Secretary
Gabriel Pereira y Iris Moreno
Mayra Gómez
Clerk: Gissel Valdés
Manager Personal Manager
Iris Moreno IOSearch VAO María de los Ángeles Iglesias.
Chief/ Marketing Chjef of Administration
Vivianna Aristimuiño. Elizabeth Presa
.
Supervisor Tele-workers Sales Supervisor
Maria de los Angeles Iglesias Javier Rivero
Javier Rivero Lorena Loureiro
Agents 8 Business Visitor
5 a 10 Telemarketers Rotativos. Jorge Baladon
María Soledad Rodriguez
Bruno Poggi Claudia Ferreira
Carla Alvarez
Aux.Administration Recepcionist
María Carolina Tambolini Florencia María Noel Silva y Natalia Guarini
Addiego

10. 1 Market Overview
• Market Situation of Call Centers in Uruguay.
Past.
Call Center sales to Spain and the United States. 2008-
2009/2010 Uruguay foreign companies installed Call
Center.
Present
Low quality of care and customer saturation and low
attendance unless O.
Future (C.C.C.O. Present and Future)
Being No. 1 in 3 years in Uruguay.
Quality of services, keep customers.
Know-How effectiveness of all departments of the
Call Center Costa de Oro International.

11. 2 Market Overview
– Lack of advice on Know-How have the technology
but do not know to use it.
- Competitive prices $ 4000 to $ 400000 - monthly.
Our prices according to the needs of each client.
Our prices become more competitive by having
fewer personnel costs.

12. Competition
•
in Uruguay
Tec yTal ex. Technology and Talent
CasaTr3s
Accessa
Competitive Advantages
Quality customer service.
Fast response.
Efficiency.
Know-how

13. Oportunities
– List the problems of the competition.
Taking reliable opportunities for us to point
advantage in our favor.
Main problem:
– poor care.
– Delay in the resolutions.
– Difficulty in reaching the right person.
– Fast decisions.
– Fast answers.

14. Goals and objetives
• 2011
• Central Office Call Center Resume Gold Coast.
Telemarketer jobs 6 and 1 supervisor.
Expand 2 Stage.
Enlarge Office.
Hire more employees.
Call Center 50 regular customers.
End of 2011
Office Civic Center Ciudad de la Costa.
16 jobs.
2013 - 3,500,000 Income from Uruguayan pesos.
•
2015 - 5,900,000 Income from Uruguayan pesos.
• .

15. Análisis FODA

16. Metas y objetivos

17. Anual Sales Plan
6000000
5000000
4000000
3000000
Series3
5877600 Series2
2000000
Series1
17000
1000000
489800
8000
4000 460800
0
1
2 0
3
4
5
6
7

18. Benefits 5 years
7000000
5869620
6000000
5000000
4000000
3521772
5 años
3000000
3años
2000000
1 año 2973924
1000000
0
Egresos 391973
Ingresos 489800
factura mensual
Gráfic a 5 yearss

19. Resource Requirements
– Technology-VoIP + Platform.
Investor Finance-U $ S 531025 -
Promotion-Advertising.
Products-Call Center-Inbound-Outbound-Sales
Customer-
Services.

20. Risk
•
• There's no business without risk ... but this is a
controlled risk:
1 .- There is a demand and growing dramatically.
2 .- There is almost no supply (real, true and quality).
3 .- We have the experience.
4 .- ... and we have many customers waiting.
The biggest risk is taking too long with little or
resources to launch properly positioned before
hatching.

21. Strengths
•
• 1 .- Demand growing at a dizzying pace.
2 .- We have the experience.
3 .- We have the equipment.
4 .- We have contacts for initial customers.
5 .- We have the technology.
6 .- Differential work with huge margins.
7 .- We have the motivation, energy and
enthusiasm.
•

22. Rentability
•
• Just take a look at the figures (made with
standards of prudence) to see that we have
very broad margins of maneuver and we can
generate
cash flow necessary for the ROI is given in a
very short time and maintained over time.
A very high profitability in this business with
very clear and brilliant
future.

23. Security
•
• This is a reasonably safe investment because, besides the obvious
growing market need, we have:
1º and leadership team fully involved.
2 º Support professionals.
3 º customer support the current management team.
4 º Criteria for planning and management: contrasting
success, prudent and reasonable in their expectations.
5 ° wide margin.
A combination that removes risk and increases the chances of
success.
A success that we believe fervently in which we are committed with
all our resources.

24. Key Issues
• In the short term
Key issues that require immediate or short-term
resolution platforms to be efficiently
And the call center technology in Uruguay.
I discuss the consequences of delaying decisions.
Loss of customers would be essential.
In the long term
Uruguay is failing in the quality of care, Costa de Oro
Call Center is your main goal to keep customers with us
always. Providing the very best. Both in human value
and performance.

25. Conclusion
• Be here:

26. C.C.C.O.International-
Call Center Costa de Oro
International
Laura Levy
Director Call Center Costa de Oro
Uruguay
Solymar, Canelones
Setember 2011
www.cccointernational.com