NUS Libraries' Experience with Social Media - Aaron tay

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NUS Libraries' experience with Social Media. Presentation by Aaron Tay at LAS Special Libraries Section 2nd Annual Networking Event on 9th Nov. 2011. Slides by Georgiana Glass.

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Bridges linking Online space NUS LIBRARIES’ EXPERIENCE Slides by Georgiana Glass

Why Social Media? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Facebook Started : 14 Feb 2011 Reach : 1,800 Likes Page impressions : >500,000 (up to Oct 2011) http://www.facebook.com/nuslibraries

Twitter Started : June 2009 Reach : 800 followers http://www.twitter.com/nuslibraries

Reaching out to users : Pushing news alerts to Facebook and Twitter

Facebook & Twitter: in-depth look ,[object Object],[object Object],[object Object],[object Object],[object Object]

Direct Feedback on Twitter Direct Feedback on Facebook

[object Object],[object Object],Indirect Feedback 2. proximity (within certain radius of Library) For more see recorded Library 2.011 talk http://bit.ly/twitterscan Twitter Scans for & use of Google Alerts, videos, blogs & general pages

[object Object],[object Object],[object Object],Breaking Events Library Website Server Issues ,[object Object]

[object Object],[object Object],Breaking Events Burst Water Pipe In Library

Breaking Events Students at play.. Captured with Twitter scanning & Google Alerts

Compliments on how we engage our users on Twitter

I wasn’t expecting a reply at all, but shortly after tweet, I got a reply from NUS Libraries’ official Twitter account! I must say I was pleasantly surprised. Compliments on how we engage our users on Twitter

nus library OR lib OR Libraries OR database OR databases OR journal OR journals -pokernunus -worldnunus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Does not sum to 100% Statistics For more see recorded Library 2.011 talk http://bit.ly/twitterscan

Challenges ,[object Object],[object Object],[object Object],[object Object]

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NUS Libraries' Experience with Social Media - Aaron tay

1. Bridges linking Online space NUS LIBRARIES’ EXPERIENCE Slides by Georgiana Glass

3. Facebook Started : 14 Feb 2011 Reach : 1,800 Likes Page impressions : >500,000 (up to Oct 2011) http://www.facebook.com/nuslibraries

4. Twitter Started : June 2009 Reach : 800 followers http://www.twitter.com/nuslibraries

5. Reaching out to users : Pushing news alerts to Facebook and Twitter

7. Students amplify news on Twitter

8. Questions on Twitter

9. Direct Feedback on Twitter Direct Feedback on Facebook

10. Types of feedback on Social Media

11.

12.

13.

14. Breaking Events Students at play.. Captured with Twitter scanning & Google Alerts

15. Indirect Compliments

16. Compliments on how we engage our users on Twitter

17. I wasn’t expecting a reply at all, but shortly after tweet, I got a reply from NUS Libraries’ official Twitter account! I must say I was pleasantly surprised. Compliments on how we engage our users on Twitter

18.

19.

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