SlideShare a Scribd company logo
1 of 11
Larry Fisher




       December 2010
Everyone pretends like
I’m not right there in the room!
What are the key concepts?
Nursing is an oppressed group.




                Concepts found in
                Pedagogy of the Oppressed
                by Paolo Freire
Oppression creates anger that can’t
  be directed at the oppressor.
As a result we direct that
hostility at each other. In
effect we become
oppressors too.

                              Are you toxic to
                              your coworkers?
                               Take our quiz
Horizontal Violence




       .
Reflective practice
should allow nurses to
see their reality and
liberate themselves.
Model
Reflective                 Cognitive    Conflict    Commitment
                Servant
 Practice                  Rehearsal   Resolution   to Coworkers
              Leadership




             What can be done?
AND, PEOPLE CAN GET HURT!
THANK
YOU!




         Work Phone 330 489 1035
         Mobile 330 224 2799
        .E-mail larsfish@gmail.com

More Related Content

Similar to Civility and incivility presentation dec 2010

Flawless Leaders Release Your Trapped Value
Flawless Leaders Release Your Trapped ValueFlawless Leaders Release Your Trapped Value
Flawless Leaders Release Your Trapped Value
David McCleary
 
Zeta Tau Alpha: Women in Leadership
Zeta Tau Alpha: Women in LeadershipZeta Tau Alpha: Women in Leadership
Zeta Tau Alpha: Women in Leadership
Marissa Vessels
 
Maximum impact - Making first impressions count
Maximum impact - Making first impressions countMaximum impact - Making first impressions count
Maximum impact - Making first impressions count
Kevin Greenhill
 

Similar to Civility and incivility presentation dec 2010 (20)

Theories Of Narcissism
Theories Of NarcissismTheories Of Narcissism
Theories Of Narcissism
 
Empathy at Workplace
Empathy at WorkplaceEmpathy at Workplace
Empathy at Workplace
 
Group Process: Working Stage of a Group
Group Process:  Working Stage of a GroupGroup Process:  Working Stage of a Group
Group Process: Working Stage of a Group
 
A Date with Perfectionism: What & How?
A Date with Perfectionism: What & How?A Date with Perfectionism: What & How?
A Date with Perfectionism: What & How?
 
Flawless Leaders Release Your Trapped Value
Flawless Leaders Release Your Trapped ValueFlawless Leaders Release Your Trapped Value
Flawless Leaders Release Your Trapped Value
 
Training courses | Headtrash
Training courses | HeadtrashTraining courses | Headtrash
Training courses | Headtrash
 
Non-Verbal Communication
Non-Verbal CommunicationNon-Verbal Communication
Non-Verbal Communication
 
Safety in the workplace from Lateral Violence to Lateral Kindness Awasis 2016
Safety in the workplace from Lateral Violence to Lateral Kindness Awasis 2016Safety in the workplace from Lateral Violence to Lateral Kindness Awasis 2016
Safety in the workplace from Lateral Violence to Lateral Kindness Awasis 2016
 
Ch 2 speech stage fright
Ch 2 speech stage frightCh 2 speech stage fright
Ch 2 speech stage fright
 
Introvert or Extrovert? There’s a Third Option.pdf
Introvert or Extrovert? There’s a Third Option.pdfIntrovert or Extrovert? There’s a Third Option.pdf
Introvert or Extrovert? There’s a Third Option.pdf
 
The Dispositions of Counselling
The Dispositions of CounsellingThe Dispositions of Counselling
The Dispositions of Counselling
 
Zeta Tau Alpha: Women in Leadership
Zeta Tau Alpha: Women in LeadershipZeta Tau Alpha: Women in Leadership
Zeta Tau Alpha: Women in Leadership
 
Maximum impact - Making first impressions count
Maximum impact - Making first impressions countMaximum impact - Making first impressions count
Maximum impact - Making first impressions count
 
Body language
Body languageBody language
Body language
 
Cultivating Strenghts and Generative Conversations (Haddad and Fialkov)
Cultivating Strenghts and Generative Conversations (Haddad and Fialkov)Cultivating Strenghts and Generative Conversations (Haddad and Fialkov)
Cultivating Strenghts and Generative Conversations (Haddad and Fialkov)
 
Collaboration
CollaborationCollaboration
Collaboration
 
Brene Rrown's Braving the wilderness at work
Brene Rrown's Braving the wilderness at workBrene Rrown's Braving the wilderness at work
Brene Rrown's Braving the wilderness at work
 
Human relation at workplace
Human relation at workplaceHuman relation at workplace
Human relation at workplace
 
WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
 
Example Of 500 Word Essay
Example Of 500 Word EssayExample Of 500 Word Essay
Example Of 500 Word Essay
 

Recently uploaded

Recently uploaded (20)

Call Girls Tirupati Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Tirupati Just Call 8250077686 Top Class Call Girl Service AvailableCall Girls Tirupati Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Tirupati Just Call 8250077686 Top Class Call Girl Service Available
 
Russian Call Girls Service Jaipur {8445551418} ❤️PALLAVI VIP Jaipur Call Gir...
Russian Call Girls Service  Jaipur {8445551418} ❤️PALLAVI VIP Jaipur Call Gir...Russian Call Girls Service  Jaipur {8445551418} ❤️PALLAVI VIP Jaipur Call Gir...
Russian Call Girls Service Jaipur {8445551418} ❤️PALLAVI VIP Jaipur Call Gir...
 
Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...
Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...
Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...
 
Call Girls Vadodara Just Call 8617370543 Top Class Call Girl Service Available
Call Girls Vadodara Just Call 8617370543 Top Class Call Girl Service AvailableCall Girls Vadodara Just Call 8617370543 Top Class Call Girl Service Available
Call Girls Vadodara Just Call 8617370543 Top Class Call Girl Service Available
 
VIP Service Call Girls Sindhi Colony 📳 7877925207 For 18+ VIP Call Girl At Th...
VIP Service Call Girls Sindhi Colony 📳 7877925207 For 18+ VIP Call Girl At Th...VIP Service Call Girls Sindhi Colony 📳 7877925207 For 18+ VIP Call Girl At Th...
VIP Service Call Girls Sindhi Colony 📳 7877925207 For 18+ VIP Call Girl At Th...
 
All Time Service Available Call Girls Marine Drive 📳 9820252231 For 18+ VIP C...
All Time Service Available Call Girls Marine Drive 📳 9820252231 For 18+ VIP C...All Time Service Available Call Girls Marine Drive 📳 9820252231 For 18+ VIP C...
All Time Service Available Call Girls Marine Drive 📳 9820252231 For 18+ VIP C...
 
Call Girls Hosur Just Call 9630942363 Top Class Call Girl Service Available
Call Girls Hosur Just Call 9630942363 Top Class Call Girl Service AvailableCall Girls Hosur Just Call 9630942363 Top Class Call Girl Service Available
Call Girls Hosur Just Call 9630942363 Top Class Call Girl Service Available
 
Top Quality Call Girl Service Kalyanpur 6378878445 Available Call Girls Any Time
Top Quality Call Girl Service Kalyanpur 6378878445 Available Call Girls Any TimeTop Quality Call Girl Service Kalyanpur 6378878445 Available Call Girls Any Time
Top Quality Call Girl Service Kalyanpur 6378878445 Available Call Girls Any Time
 
Mumbai ] (Call Girls) in Mumbai 10k @ I'm VIP Independent Escorts Girls 98333...
Mumbai ] (Call Girls) in Mumbai 10k @ I'm VIP Independent Escorts Girls 98333...Mumbai ] (Call Girls) in Mumbai 10k @ I'm VIP Independent Escorts Girls 98333...
Mumbai ] (Call Girls) in Mumbai 10k @ I'm VIP Independent Escorts Girls 98333...
 
Top Rated Bangalore Call Girls Majestic ⟟ 9332606886 ⟟ Call Me For Genuine S...
Top Rated Bangalore Call Girls Majestic ⟟  9332606886 ⟟ Call Me For Genuine S...Top Rated Bangalore Call Girls Majestic ⟟  9332606886 ⟟ Call Me For Genuine S...
Top Rated Bangalore Call Girls Majestic ⟟ 9332606886 ⟟ Call Me For Genuine S...
 
Trichy Call Girls Book Now 9630942363 Top Class Trichy Escort Service Available
Trichy Call Girls Book Now 9630942363 Top Class Trichy Escort Service AvailableTrichy Call Girls Book Now 9630942363 Top Class Trichy Escort Service Available
Trichy Call Girls Book Now 9630942363 Top Class Trichy Escort Service Available
 
Call Girls Vasai Virar Just Call 9630942363 Top Class Call Girl Service Avail...
Call Girls Vasai Virar Just Call 9630942363 Top Class Call Girl Service Avail...Call Girls Vasai Virar Just Call 9630942363 Top Class Call Girl Service Avail...
Call Girls Vasai Virar Just Call 9630942363 Top Class Call Girl Service Avail...
 
The Most Attractive Hyderabad Call Girls Kothapet 𖠋 9332606886 𖠋 Will You Mis...
The Most Attractive Hyderabad Call Girls Kothapet 𖠋 9332606886 𖠋 Will You Mis...The Most Attractive Hyderabad Call Girls Kothapet 𖠋 9332606886 𖠋 Will You Mis...
The Most Attractive Hyderabad Call Girls Kothapet 𖠋 9332606886 𖠋 Will You Mis...
 
Premium Bangalore Call Girls Jigani Dail 6378878445 Escort Service For Hot Ma...
Premium Bangalore Call Girls Jigani Dail 6378878445 Escort Service For Hot Ma...Premium Bangalore Call Girls Jigani Dail 6378878445 Escort Service For Hot Ma...
Premium Bangalore Call Girls Jigani Dail 6378878445 Escort Service For Hot Ma...
 
Call Girls Guntur Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Guntur  Just Call 8250077686 Top Class Call Girl Service AvailableCall Girls Guntur  Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Guntur Just Call 8250077686 Top Class Call Girl Service Available
 
Top Rated Hyderabad Call Girls Chintal ⟟ 9332606886 ⟟ Call Me For Genuine Se...
Top Rated  Hyderabad Call Girls Chintal ⟟ 9332606886 ⟟ Call Me For Genuine Se...Top Rated  Hyderabad Call Girls Chintal ⟟ 9332606886 ⟟ Call Me For Genuine Se...
Top Rated Hyderabad Call Girls Chintal ⟟ 9332606886 ⟟ Call Me For Genuine Se...
 
Top Rated Bangalore Call Girls Richmond Circle ⟟ 9332606886 ⟟ Call Me For Ge...
Top Rated Bangalore Call Girls Richmond Circle ⟟  9332606886 ⟟ Call Me For Ge...Top Rated Bangalore Call Girls Richmond Circle ⟟  9332606886 ⟟ Call Me For Ge...
Top Rated Bangalore Call Girls Richmond Circle ⟟ 9332606886 ⟟ Call Me For Ge...
 
VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋
VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋
VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋
 
Call Girls Shimla Just Call 8617370543 Top Class Call Girl Service Available
Call Girls Shimla Just Call 8617370543 Top Class Call Girl Service AvailableCall Girls Shimla Just Call 8617370543 Top Class Call Girl Service Available
Call Girls Shimla Just Call 8617370543 Top Class Call Girl Service Available
 
Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...
Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...
Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...
 

Civility and incivility presentation dec 2010

Editor's Notes

  1. A ttention: Rare Opportunity Today talk about something I’m passionate about. How to do it. In the future look back “remember when that guy talked about being nice.” Like it’s that simple.Take this positive occasion and Be Mr Downer. Give you facts and figure About the damage incivility or its alias horizontal violence does to the workforce, the bottom line and worst of all the patient. Course if you hear the word violence you won’t be able to stop thinking about how I managed to come by a black eye.Compared nursing’s as being similar the civil rights and feminist movement.
  2. Relate to self. Grew up as a nurse hearing the phrase, “Nursing eats its young.” And, I experienced it and saw it as a student. I had some more experience with bosses that had no business in any type of leadership position. But, basically I skated with little damage. But then I learned the other part of the phrase. Not only does nursing eat its young, but it knonda snacks on everyone and then it desserts on its old. I left a place I had worked at for 34 years and paraphrasing Forrest Gump, That’s enough said about that.The elephant in the room. What is it? Like SUPREME COURT ruling on pornography: I KNOW IT WHEN I SEE IT!SIMPLE as a LOOK, MOTION or PHRASE. We all know what aggression is.
  3. Focus on INTRAGROUP conflict. FAILURE to HELP, SHARE INFO
  4. What does Incivility or HV cause? Absenteeism, Retention, Recruitment, It affects the level of care. JCAHO thought it enough of a problem to institute a standard in 2008 about disruptive behavior as part of their Sentinel event policy. SADLY docs
  5. Commit to not being a jerk. If you’re in leadership commit set forth a “NO JERKS RULE.” At one point in my career I my VP had her entire sign a document titled a “commitment to my coworkers.” Don’t sign on with a bunch of jerks! In addition to interviewing for a job make them audition for you. Go look and see for yourself.
  6. AACN believes that solutions to the critical issues of inadequate staffing and the nurse shortage will not be successful or lasting unless the problem of unhealthy work environments is corrected. Negative, demoralizing andunsafe conditions in workplaces are widespread. This must not continue. Patients’ lives are at risk. Nurses’ valuablecontributions are at risk. The mission and purpose of our organizations and profession are at risk. The time has come to act deliberatelyand powerfully. To focus our voice on tackling the painful issues we are facing in our work environments. To work on these issues until they are resolved, once and for all. It is the only choice we can make. Inaction is unethical.