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The Jigsaw Puzzle of Tourism Online
1. The jigsaw puzzle of tourism online Andrew Daines Partnerships Manager, Commercial & Marketing Services, VisitBritain Get in line with online marketing, Ribble Valley, 11 November 2008
4. UK Online Spending… Based on data from Office for National Statistics retail data, uSwitch also predicts that the UK's online spending will further rise to £162bn by 2020 , when it will make up 40% of total retail sales . A separate study from Forrester Research predicts that online Christmas shopping reached £13.8bn in 2007, a 42% increase on 2006. … to reach £40 billion Source: uSwitch Nov 2007
5. Consider these points . . . 9% of internet users book their holidays on the High Street after online research 37% of European adults depend on the internet for holiday / travel info 1% book on Teletext 17 % research holidays online then book over the telephone Two thirds of internet users take two or more holidays a year
6. 36% of British internet users spend at least 10 hours researching their ideal holiday , but only 21% put the same time into choosing a mortgage . 2,000 UK adults surveyed, Jan 2008, Fool.co.uk
11. National Data Consolidation National Tourism Product Database Interoperability Gateway VisitBritain Destination Management Application Nation / Region / Destination Nation / Region / Destination Nation / Region / Destination National Product Owner Nation / Region / Destination Marketing Group Tourism business Tourism business Official product ratings / awards
12. LOIS – Lancashire Online Information Service Destination Management System managed by Lancashire and Blackpool Tourist Board Tourism Providers Focus on Lancashire Interoperability Gateway National Tourism Product Database Local Tourist Information Centre / Tourism Officer
21. National & regional distribution National Tourism Product Database Interoperability Gateway Regional campaign Cross-regional campaign VisitBritain websites Third party websites Third party other online Third party offline VisitBritain offline / print
35. European online consumers place more trust in peers’ opinions than in corporate communications Amount of trust in this information source: (1=no trust, 5-trust completely) Base: European Adults online Source: Q2 2008 Benchmark Survey