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Overbooking Questionnaire,[object Object],To give your views, please go to http://www.surveymonkey.com/s/P5ZJZPY,[object Object]
Ob positive?
Ob positive?
Needs More Research Because…,[object Object],The rate at which firms overbook and the diversity of firms using overbooking is on the increase,[object Object],It would be useful to know more about why people volunteer, how to increase customer advocacy and  further, develop customer citizenship. ,[object Object],Compensation for volunteering to relinquish the right to a service as needs to be seen as a good deal,[object Object],A no-show transaction is highly profitable as does not generate hence taking an overly conservative approach to overbooking can generate opportunity cost. ,[object Object],Even if the compensation seems costly it is likely that the benefits of overbooking will exceed the costs of compensating those denied service, as long as the right approach is developed and honest and trusting relationships are maintained with valuable consumer advocates. ,[object Object]

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