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2. Use Case Scenario
Overview
⢠Your customer is a financial company issuing credit
cards
⢠They are facing number of issues with the current
process, which is manual to a large extent
⢠Goals
⢠Increase visibility
⢠Reduce time to process customer requests
⢠Better fraud detection and handling
⢠As a proof-of-concept one of the many credit card
processes is chosen
⢠Credit limit increase request management
3. Use Case Scenario
Requirements
⢠Define and capture key performance indicators for
reporting
⢠Leverage existing IT assets
⢠Handle manual interventions in the process for
approvals and exception management
⢠Interrupt an on-going process to either suspend or
cancel
⢠Support multiple channels for receiving credit limit
increase requests
4. Credit Card Increase Request Process
Household
Cards
Transactions
⢠Credit Score
⢠Transaction History
⢠Cards For Household
⢠Approve/Reject/Investigate
Approvals
Calculate Increase
Update Legacy System
Auto Approve
Auto Reject
ApproveInvestigate
Reject
â˘Create Request
â˘Suspend
â˘Cancel Request
â˘Terminate Process
â˘Start Compliance Process
â˘Resume
Oracle Confidential
5. POC Milestones
Deliverable Due By
High-level Process model without
any implementations
End of Day 1
Credit Card Web Application for
submitting requests
Mid-day Day 2
Basic, happy-path process â
deployed and running
End of Day 2
Management reports End of Day 2
Custom task form for approval Mid-day Day 3
Business Rules implementation Mid-day Day 3
Notification implementation End of Day 3
Canceling and suspending
processes
Mid-day Day 4
End-to-end complete solution End of Day 4