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Position paperpresentation
1.
Position: BPMN is
incompatible with ACM Keith D Swenson VP at Fujitsu America, Inc. Chairman of Workflow Management Coalition © Copyright 2011 Fujitsu
2.
Proposition
Any work support system that depends upon processes designed with BPMN (or BPMN-like languages) cannot be considered an ACM system. © Copyright 2011 Fujitsu
3.
What is BPMN-like
This is not a critique of BPMN in particular. Here, I use BPMN to refer to any flowchart like, two- dimensional process diagram with boxes and lines. © Copyright 2011 Fujitsu
4.
Change: Lifecycle
BPM ACM & PCM © Copyright 2011 Fujitsu
5.
-- 1 --
Drawing a diagram requires a kind of abstract thinking about the process that a business user is not comfortable with. © Copyright 2011 Fujitsu
6.
-- 2 -- Drawing
an executable diagram actually involves some programmer-like skills © Copyright 2011 Fujitsu
7.
-- 3 --
Modifying someone else’s diagram is particularly difficult: the assumptions that went into drawing the diagram are not visible in the diagram The BPMN-like diagram is the output of planning, and supporting concepts are lost © Copyright 2011 Fujitsu
8.
© Copyright 2011
Fujitsu
9.
The Nescafè Process
(example from: M zur Muehlen) © Copyright 2011 Fujitsu
10.
Web Service
Web Service Web Service A B C © Copyright 2011 Fujitsu
11.
Can a Step
be Inserted? Web Service X Web Service Web Service Web Service A B C © Copyright 2011 Fujitsu
12.
Can Steps be
Rearranged? Web Service Web Service Web Service A B C © Copyright 2011 Fujitsu
13.
© Copyright 2011
Fujitsu
14.
Criterion 1: Ability
to design a basic process quickly with very little investment by the user is far more important than the ability to define a precise process which uses more time an attention from the business user. © Copyright 2011 Fujitsu
15.
Criterion 2: Process design
must not require a skill beyond what business users possess © Copyright 2011 Fujitsu
16.
Criterion 3: For a
process definition to be modified by business users there must be no hidden assumptions. © Copyright 2011 Fujitsu
17.
For Routine Work
For Knowledge Work Created ahead of time Created when needed, by specialist crafted to by the person doing the work. automatically respond Manually adjusted for to many situations. changing situations. © Copyright 2011 Fujitsu
18.
The simple checklist
Boil the water Put coffee in the cup Put boiling water in the cup © Copyright 2011 Fujitsu
19.
The simple checklist
Boil the water Put coffee in the cup Put sugar in the cup Put boiling water in the cup © Copyright 2011 Fujitsu
20.
Why Not BOTH?
If a system has BPMN, then 5% will use it 95% will be unable to modify those diagram The system will no longer be adaptive © Copyright 2011 Fujitsu
21.
Conclusion For all
participants to be able to adapt processes to their need, all processes need to be in low-tech form You must force all users into a least-common-denominator situation, using the low-tech form The mere presence of a flow-chart format will disrupt the ability to be adaptive. © Copyright 2011 Fujitsu
22.
What are
the open questions that need to be answered? © Copyright 2011 Fujitsu
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