1. Presented by the
Professional Exchange of Human Resources Solutions
Adaptive Case Management
Routine Work & Knowledge Work
Working Population Trends
Adaptive Case Management
Recruiting Scenario
Thoughts for the Future
Keith D. Swenson
Blog: http://social-biz.org/
Twitter: @swensonkeith
2. Scary Statistic
“about 47 percent of total
US employment is at risk of
elimination by computer
automation”
- Frey & Osborne, Oxford University,
Sept 2013
5. 85% of the new jobs created
90%
80%
70%
60%
50%
40%
30%
Knowledge Work ….
in the past decade required
complex knowledge skills:
• analyzing information,
• problem solving,
• rendering judgment and
• thinking creatively.
100%
20%
10%
Routine
0%
- “The Productivity Imperative”, McKinsey and
Company
New Job
Growth
7. “The only sustainable
competitive advantage is an
organization's ability to learn
faster than the competition.”
- Peter M. Senge,
The Fifth Discipline: The Art & Practice
of The Learning Organization
8. Adaptive Case Management is
for
with
to
with
to
Knowledge Workers
Unpredictable Processes
Adapt & Innovate
Teams of Experts
Accomplish Goals.
16. “The future is uncertain –
but this uncertainty is at
the very heart of human
creativity”
- Ilya Prigogine
17. In an unpredictable world,
the best investments
are those that minimize
the importance of predictions.
- Sargut & McGrath
18. ”A military force has
no constant formation,
water has no constant
shape:
the ability to gain victory by
changing and adapting according to
the opponent is called genius”
- Sun Tzu, The Art of War
19. Enforcing a single best
practice on the organization,
can make it … fragile
22. Workflow Management Coalition
Three years running.
Real-life use cases.
Experience with ACM.
2014 awards submissions
expected in January.
http://AdaptiveCaseManagement.org/
23. Panelist today:
Keith Swenson
VP of R&D at Fujitsu America Inc.
Pioneer in Adaptive Case Management
Co-author of 10 books on Business
Process Management
Blog: http://social-biz.org/
Twitter: @swensonkeith