1. KENNETH SMITH
1130 North Franklin Street
Pittsburgh, PA 15233
412-321-6163 Home 412-592-2587 Mobile
ksmit5a@gmail.com
http://dist.ResumeArrow.com/resumes/69778arr/
http://dist.ResumeArrow.com/resumes/55415arr/
Career Objective: To obtain a position of Data Entry Operator and Back Office Operations.
COMPUTER SKILLS
Operating Systems: Voyager Integrated library System, VPN & Active Directory, Windows 2000
Professional and Server, MS-DOS, Windows 3.1, 95, 97, 98, 2000, Vista and N/T.
Business/Office Skills: Microsoft Word, Excel, Access, PowerPoint, Outlook, and Adobe
Photoshop. Data Entry - 10,000 kph. Typing – 50 wpm
EDUCATION
AmerisourceBergen-CVS December 13, 2010 to Present
• Kofax Training • Data Entry Compliant Form Training
• Internal Citrix Web Interface Training
www.trainingcenter.com July 2nd 2010 to Present
• Windows 2000 Network Security Design: Designing Security for Access between
Networks
• Internet Explorer 8 (Learning the New Interface and Features)
• Creating Contacts and Distribution List (Outlook 2007)
• Information and Communication PC Applications
• PC Security Considerations - Types of PC Security
• Concepts of Information Technology
• Protecting Resources with Auditing and Encryption Information
• Using alternate Authentication Strategies Information
• Designing a Public Key Infrastructure Windows 2000 Network Security Design
• Using Native Windows 2000 Authentication Windows 2000 Network Security Design
• Protecting Resources with Auditing and Encryption (Windows 2000 Network
Security Design)
• Establishing a Security Baseline (Windows 2000 Network Security Design)
www.lynda.com
• Windows Defender Online Software Training Course July 26, 2010 - Present
Community College of Allegheny County, Pittsburgh PA Aug 03 – January 2008
• Wireless Networking • Networking (+) Certification Preparation
• Introduction to PC Security • MCSE Certification Prep 1- Exam 70-210
• Networking I & II • Introduction to Windows Vista

2. • Windows 2000 Professional • MCSE Certification Prep 2 Exam 70-215
EMPLOYMENT
Clerical/Runner/Sr. Data Entry Representative
Amerisource Bergen Consulting Services and Pharmaceutical Doctor/Patient Support Center
03-2010 - Present
• Performed Kofax and Internal Citrix Web Interface procedures.
• Manage inbound and outbound faxes. Create cases for doctors and patients compliant form.
• Fill fax machines, printers, copiers with paper
• Pick up folders. Fax doctor and patient information to different doctor’s offices.
Operations Specialist
January 08 – November 2009
PNC Bank, Pittsburgh, PA
• Extraction of checks and payment information into computer system.
Sales Associate July 07 – January 2008
Office Max, Pittsburgh, PA
• Cash Office Max registry, restocking supplies, sales of computers, printers, faxes, copiers and
ink.
Administrative Support III Jun 06 – Apr 07
University of Pittsburgh Medical Library, Pittsburgh, PA
• Created Intranet access accounts for authorized users. Cataloged and filed on-line and hard copy
medical resource documents for circulation to the public through the ILS Circulation Module.
Data Entry Operator / Distribution Clerk / Print Unit Operator Aug 74 – Apr 06
Bank of New York Mellon, Pittsburgh PA
:
• Handled payroll, savings club, change of addresses and data Entry
• Operated MICR Encoding Troy machine and 3814 Switching Station
• Advised Tape Pool Operator on proper 2917 switching routines.
Customer Service Center Representative May 04 – Dec 04
EchoStar Satellite Services, McKeesport PA
• Technical customer service support in a call center.
Data Center Operator Jun 02 – Jun 03
Affiliated Computer Systems, Inc., Pittsburgh PA
• Ran the IBM 3800’s Series tape drives.
Ticket Agent Apr 97 – Jun 02
Greyhound Bus Lines, Inc., Pittsburgh PA
• Performed computerized ticket sales and Western Union Sales.
Computer Operator Aug 93 – Feb 94
Children's Hospital, Pittsburgh PA

3. • Entered manually prepared source documents into a machine acceptable format.