Operational Improvements

The Cost of Downtime Cost Savings & Loss Avoidance through RNA methodologies

What IT Managers are saying … "Troubleshooting hogs network managers' bandwidth Network World, March 28, 2008 Network Instruments State of the Network Global Study" ,[object Object],[object Object],[object Object]

IT Investment Justification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Findings revealing significant operational improvement areas among the critical dimensions analyzed DIMENSIONS OPERATIONAL IMPROVEMENT AREAS There are economic costs associated with the loss of a core business application, business process or department There is an economic productivity cost when IT staff are redirected to isolate and resolve downtime issues Downtime represents a direct impact on the profitability of the organization and these risks must be identified and forecast. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cost of Downtime - Productivity ,[object Object],[object Object],[object Object]

Cost of Downtime – Business Profitability ,[object Object],[object Object],[object Object]

Cost of Downtime – IT Staff Productivity ,[object Object],[object Object],[object Object]

Cost of Downtime – Profit Loss vs. Risk ,[object Object],[object Object],[object Object],[object Object]

Cost of Downtime – Risk Assessment ,[object Object],[object Object],Risks that Affect Availability % Probability Duration min. Scenario#1 - Loss of Internet Access Scenario#2 - Impaired VoIP Call Quality Scenario#3 - Highly Degraded Business Critical Application Performance Scenario#4 - WAN / MPLS down Scenario#5 - Security Breach leading to loss of critical data Scenario#6 - Virus or Worm Outbreak Scenario#7 - Excessive Traffic Levels Impairing User Performance

Cost of Downtime – Profit Loss ,[object Object],[object Object],Profit-draining potential Business application Estimated outage cost-per-min Supply chain management $11,000 E-commerce $10,000 Customer service $3,700 ATM/POS/EFT $3,500 Financial management $1,500 Human capital management $1,000 Messaging $1,000 Infrastructure $700

Total Downtime Economic Impact ,[object Object],[object Object],Annual Employee Productivity Cost $6,250,000 Annual Employee Profit Loss $119,417.13 Annual IT Staff Productivity Cost $17,062.50 There are economic costs associated with the loss of a core business application, business process or department There is an economic productivity cost when IT staff are redirected to isolate and resolve downtime issues Downtime represents a direct impact on the profitability of the organization and these risks must be identified and forecast. Predicted Annual Downtime Loss $8,385,000.00

Where does the time go? ,[object Object],[object Object],1. User reports problem 2. IT Staff begins to investigate the issue 3. Start reactive packet captures 4. Try and recreate the issue 5. Start monitoring captured data 6. Begin analysis on captured data 7. Resolve issue, if captured data is relevant TRADITIONAL TIME-CONSUMING APPROACH TO NETWORK ANALYSIS Before RNA

$avings Measured in Time Eliminated 1. User reports problem 6. Select timeframe and begin analysis on continuously recorded data 7. Resolve issue with actual data associated with performance problem NEW APPROACH TO SOLVING NETWORK ISSUES After RNA ,[object Object],[object Object]

RNA Value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

RNA Value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Network Instruments Solution

GigaStor ™ - TiVo for your network ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The End Result: End-to-End Network Intelligence Software Probe GigaStor for gigabit, 10 Gb, FC, and WAN 10/100/1000 Probe Appliance WAN, Gigabit, FC, and 10 Gb Probe Appliances Gigabit, WAN, FC, and 10 Gb Portable System Observer Console Interface

Operational Improvements

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