2. Mission Statement
Vision
History
Our Success & Future Plans
Global Organization & Services
Compliance & Quality
Worldwide Network
Information Technology
Account Management
Ongoing Support
Wrap Up
Agenda
3. “To be an organization that is committed to providing
service at a level of excellence that exceeds every
industry standard, at a price that is fair. We will
accomplish this by creating an environment that
encourages and rewards our employees on reaching our
full potential, and puts emphasis on both competition and
equality.”
Mission Statement
Commitment to the Mission Statement has been a fundamental reason for the
exponential growth of JAS over the last thirty years. No organization can
achieve the growth JAS has shown without providing exceptional service and
competitive pricing to our customer base. Exceptional service comes from the
people within the JAS organization, people that have been invested in by the
JAS organization and that have grown as JAS has grown.
There are numerous examples of people having worked through the ranks at
JAS due to ability, hard work and the company’s belief in its people. A prime
example is Mr. Marco Rebuffi. Having started in the Milan branch 20+ years
Mr. Biagio Bruni,
Founder & Chairman
4. Our objective is to create lasting value to our clients
and shareholders by repeatedly and transparently
delivering the client’s products safely and on time.
Doing so in an atmosphere of integrity and honesty
that still allows our company to prosper in the long
term.
Vision
5. 1978 JAS was founded in Milan, Italy, by Biagio Bruni; JAS initially targeted the
Italian fashion industry to reach international markets.
1978 – 1988 During the first 10 years, JAS focuses on Europe and the Far East,
which resulted in a dominant market share in countries from Italy to Japan.
1985 Originally the focus was on providing air-freight services. But by 1985, JAS expanded its service
portfolio to include ocean-freight services to its rapidly-growing customer base.
1988 JAS became the No.1 IATA-ranked air-freight forwarder in Italy.
Late 1980s – 1990s Networks in China, United States and South America were established,
permitting a truly global presence and more evenly balanced trade flows over the three major trading
zones of Europe, the Americas and the Far East. In addition, JAS invested in a series of logistics facilities
in key gateway hubs to service its own operations.
2005 JAS India opened.
2006 JAS further expanded in South America, Northern Europe, Eastern Europe and the United States.
2008 JAS celebrated its 30-year anniversary.
2009 JAS concluded a massive reorganization that will transform the JAS group of companies into one
global organization.
2010 JAS to open a new corporate training campus in Atlanta in Q4.
History
6. Our Success:
Our rapid growth and success has been possible through the use and development of highly
skilled people and leading-edge technology.
JAS puts a real emphasis on customer service which enables customer acquisition and
retention.
Continued aggressive growth through a combination of organic growth and strategic
acquisitions in the key markets and in key products & services By continually reinvesting in
the business, we have maintained a strong and solid financial position.
Future organization expansions and investment plans:
To become a USD $2 Billion company by 2012.
Continue growth pattern through organic growth and by acquisition.
Major investments in IT are all under our “Future Blue” budget which is a realignment of our
business processes. Business intelligence, industry and client interface through various
standardized portals are a necessity.
End of 2011 an additional 10 offices are planned to open within the USA.
Break into the top 10 forwarders in the world.
Our Success & Future
Plans
12. JAS Group today:
+240 offices
+80 countries
+3,000 employees Worldwide
Worldwide Consolidated Revenue in 2009 was
USD $795,699,842 Million
Business split by region :
Europe 49%
Asia Pacific 21%
North America 18%
Central & South America 12%
Privately held
Global Organization &
Services
13. Global Organization &
Services
Air Freight
Sea Freight
Bonded Warehouses
Brokerage
Chartering
Consolidations or
back-to-back in all
major trade lanes
Customer Service
Customs Consultancy
Customs
Documentation
E-Commerce
Flexible routings for
deferred, lower-cost
programs
Worldwide
Services
Full Integration with the JAS
ORBIS system for value-
added solutions
Handling of valuable goods,
live animals and special
commodities
Handling of dangerous and
perishable goods
Inspection, Testing & Repair
Kitting
On-Time Solutions
Order Fulfillment
P.O.
Management/Technology
Projects: oversized,
temperature-controlled, next
flight out
Quality control / inspections
Reverse Logistics
Risk Management
Security check: X-
ray machines at
main gateways
Sub-Assembly
Trade Consulting
Training
Trucking & Barging
Warehousing &
Distribution
14. “JAS forms strategic alliances with carriers that uphold the
standard of quality & value we expect to pass on to our valued
customers.”
Worldwide Air & Ocean
Services
JAS AIR SERVICES
Consolidations moving in all major trade lanes.
Consol or back-to-back.
Project moves, temperature controlled, next flight out.
Fully integrated with the JAS Orbis system for Value Added Solutions.
Flexible routings available for deferred, lower cost programs.
JAS OCEAN SERVICES
Licensed and bonded NVOCC services.
General forwarding.
Contract management.
Project forwarding.
Fully integrated with the JAS Orbis system for Value Added Solutions.
Full (FCL) and Less than Container Load (LCL) services worldwide.
JAS AIR SERVICES
Consolidations moving in all major trade lanes.
Consol or back-to-back.
Project moves, temperature controlled, next flight out.
Fully integrated with the JAS Orbis system for Value Added Solutions.
Flexible routings available for deferred, lower cost programs.
JAS OCEAN SERVICES
Licensed and bonded NVOCC services.
General forwarding.
Contract management.
Project forwarding.
Fully integrated with the JAS Orbis system for Value Added Solutions.
Full (FCL) and Less than Container Load (LCL) services worldwide.
Global Organization &
Services
15. Worldwide Air & Ocean
ServicesGLOBAL STRATEGY
WAT = World Air Team members
WOT = World Ocean Team members
Core carrier strategy leverages 70% global volume to core and preferred
partner carriers,
ensuring market competitive rates while protecting capacity during
shoulder and peak
times.
Relationships must exist at senior executive level.
Carriers must report their performance during formal business reviews.
Carriers place JAS in a global account status worldwide.
CARRIER SELECTION CRITERIA
- Global coverage - Existing relationships
- Future market demand - Centralized pricing structure
- Current customer base - Current volumes
- Customer feedback - Partnership in developing key markets.
GLOBAL STRATEGY
WAT = World Air Team members
WOT = World Ocean Team members
Core carrier strategy leverages 70% global volume to core and preferred
partner carriers,
ensuring market competitive rates while protecting capacity during
shoulder and peak
times.
Relationships must exist at senior executive level.
Carriers must report their performance during formal business reviews.
Carriers place JAS in a global account status worldwide.
CARRIER SELECTION CRITERIA
- Global coverage - Existing relationships
- Future market demand - Centralized pricing structure
- Current customer base - Current volumes
- Customer feedback - Partnership in developing key markets.
Global Organization &
Services
19. Compliance &
QualityCERTIFICATIONS
ISO 9002 (Int’l Organization of Standardization)
C-TPAT (Customs Trade Partner against Terrorism) in USA validated as a
Consolidator & Customs Broker. C-TPAT SVI #: bac9b476-f34d-4966-96b1-
ed54b3c2a27
CNS-IATA Agent (Int’l Airport Transport Assoc)
NVOCC (Non vessel operating carrier)
IAC (Indirect air carrier standard security program.)
CLM (Council of Logistics Managers)
SBA (Southeast Brokers Association)
IFCBA (International Federation of Customs Brokers)
Chamber of Commerce
Various local airfreight/sea freight/brokers affiliations
AEO Certificate (Authorized Economic Operator) JAS Italy
20. Compliance &
Quality
AFA (Airforwarders Association)
BRASTEX (The Brazil Texas Chamber of Commerce)
CBAFF (Customs Brokers & Freight Forwarders Federation of New Zealand)
CCHB (Customs Broker Association)
CLM (Council of Logistics Managers)
FCPA (U.S. Foreign Corrupt Practices Act)
IAC (Indirect air carrier standard security program.)
IADC (International Association of Drilling Contractors)
IFCBA (International Federation of Customs Brokers)
ITMA (International Traffic Manager’s Association)
LANZBC (The Latin America New Zealand Business Council)
MWTA (Milwaukee World Trade Association, Inc.)
NCBFAA (National Customs Broker & Forwarders Association of America HACA (Houston Air Cargo
Association)
NDTA (The National Defense Transportation Association)
SBA (Southeast Brokers Association)
SCWT (The SC World Trade Association)
TSN Association (which is the Trade Support Network designed by CBP)
U.S. Chamber of Commerce
Various local airfreight/sea freight/brokers affiliations
Worldwide Alliances / Organizations & Carrier
Associations
21. Compliance &
Quality
JAS Compliance Product
Offering
Apply for export licenses on your behalf
Arbitration
Audits
Binding rulings
C-TPAT/TSA
Customs initiatives
Customs Rulings & Classification determination.
Duty Drawback Assists
Duty minimization programs
ECCN Identification (export commodity control number)
FCPA Policy & Regulations
FDA Regulated products
HTS Reviews
Importer Policy & Procedures
Informed Compliance
ISF / 10+2 Filing and Training
NAFTA
Training
Services to included, but not limited to:
22. Compliance & Quality
JAS Internal
Compliance
Our Compliance Team audits every branch once per year or as
needed.
Our Compliance Team encourages local association participation in
each branch
Our Compliance Team offers timely support to all branches for any
customs
related issues.
Our Compliance Team maintains and verifies all POA’s.
Branch CHB Managers audit their entry files in each branch.
24. Worldwide Network
• ALBANIA
• ANGOLA
• ARGENTINA
• AUSTRALIA
• AUSTRIA
• BAHRAIN
• BANGLADESH
• BELGIUM
• BRAZIL
• BULGARIA
• CANADA
• CHILE
• CHINA
• COLOMBIA
• CYPRUS
• CZECH REP
• DENMARK
• ECUADOR
• EGYPT
• FINLAND
• FRANCE
GERMANY
GREECE
GREENLAND
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRAQ
IRELAND
ISRAEL
ITALY
JAPAN
JORDAN
KAZAKHSTAN
KENYA
KOREA, Rep of
KUWAIT
LEBANON
MACEDONIA
MALAYSIA
MALDIVES
MALTA
MEXICO
MOROCCO
NETHERLANDS
NEW ZEALAND
NORWAY
OMAN
PANAMA
PAKISTAN
PERU
PHILIPPINES
POLAND
PORTUGAL
QATAR
RUSSIAN FED
RWANDA
SAUDI ARABIA
SINGAPORE
SLOVAKIA
SOUTH AFRICA
SPAIN
SRI LANKA
SWEDEN
SWITZERLAND
TAIWAN
TANZANIA, United
Rep of
THAILAND
TUNISIA
TURKEY
UGANDA
UKRAINE
U.A.E.
UNITED KINGDOM
UNITED STATES
URUGUAY
VENEZUELA
VIETNAM
25. ANGOLA
* Lobito
* Luanda
BAHRAIN
* Kingdom of
Bahrain
EGYPT
* Cairo
* El Iskandariya
(Alexandria)
* Port Said
* Sosdi
IRAQ
* Baghdad
* Um Qasr
JAS Africa / Middle
East
MOROCCO
* Casablanca
OMAN
* Ruwi / Muscat
QATAR
* Doha
RWANDA
* Kigali
SAUDI ARABIA
* Al Khobar
* Dammam
* Jeddah
* Jubail
* Riyadh
SOUTH AFRICA
* Cape Town
* Durban
* Johannesburg
* Port Elizabeth
TANZANIA, United Republic
of
* Dar Es Salaam
TUNISIA
* Tunis
UGANDA
* Kampala
U.A.E.
* Dubai
19 Countries / 32
locations
Worldwide Network
ISRAEL
* Tel Aviv-Yafo
JORDAN
* Amman
KENYA
* Mombasa
* Nairobi
KUWAIT
* Kuwait City
LEBANON
* Beirut
26. JAS Europe
ALBANIA
* Tirana
AUSTRIA
* Wien
(Vienna)
BELGIUM
* Antwerp
* Brussels
* Zeebrugge
BULGARIA
* Sofia
* Varna
CYPRUS
* Nicosia
CZECH REP
* Prague
GERMANY
* Berlin
* Bremen
* Cologne
* Dusseldorf
* Frankfurt
* Hamburg
* Hannover
* Limburg
* Munich
* Nuernberg
* Siegen
* Stuttgart
* Wiesbaden
GREECE
* Athens
* Heraklion
* Piraeus
* Thessaloniki
ITALY
* Bergamo
* Biella
* Bologna
* Brescia
* Como
* Florence
* Genova
* Livorno
* Milan
* Modena
*
Montegranaro
* Naples
* Padova
* Parma
* Rome
* Torino
* Trapani
* Udine
* Venice
* Verona
* Vicenza
MACEDONIA
* Skopje
MALTA
* Valletta
NETHERLAND
S
* Amsterdam
* Rotterdam
NORWAY
* Oslo
POLAND
* Gdynia
* Katowice
* Poznan
* Warsaw
PORTUGAL
* Lisbon
* Porto
RUSSIAN FED
* Moscow
* St.
Petersburg
(ex
Leningrad)
SLOVAKIA
* Bratislava
SPAIN
* Barcelona
* Madrid
SWEDEN
* Gothenburg
SWITZERLAN
D
* Chiasso
* Novazzano
* Zurich
GREENLAND
* Nuuk
(Godthaab)
HUNGARY
* Budapest
ICELAND
* Reykjavik
IRELAND
* Dublin
TURKEY
* Istanbul
* Izmir
* Mersin
UKRAINE
* Kiev
* Odessa
U.K.
* Aberdeen
* Glasgow
* London
*
Manchester
30 Countries / 89
Worldwide Network
DENMARK
* Aarhus
* Copenhagen
* Esbjerg
FINLAND
* Helsinki
FRANCE
* Le Havre
* Lyon
* Nantes
* Nice
* Paris
27. JAS Asia
PacificAUSTRALIA
* Adelaide
* Brisbane
* Cairns
* Darwin
* Melbourne
* Perth
* Sydney
BANGLADES
H
* Chittagong
* Dhaka
KAZAKHSTAN
* Almaty
KOREA
* Incheon
* Seoul
MALAYSIA
* Kuala Lumpur
* Penang
(Georgetown)
MALDIVES
* Male
NEW ZEALAND
* Auckland
* Christchurch
PAKISTAN
* Islamabad
* Karachi
* Lahore
* Sialkot
PHILIPPINES
* Cebu
* Manila
SINGAPORE
* Singapore
SRI LANKA
* Colombo
INDIA
* Ahmedabad
* Bangalore
* Chennai (Madras)
* Cochin
* Coimbatore
* Delhi
* Hyderabad
* Kolkata (Calcutta)
* Mumbai (Ex Bombay)
* Pune
* Thiruvananthanpuram
(ex Trivandrum)
* Vadodara
INDONESIA
* Jakarta
JAPAN
* Nagoya, Aichi
* Osaka
* Tokyo
19 Countries / 57
TAIWAN
* Taipei
THAILAND
* Bangkok
VIETNAM
* Ho Chi Minh City
Worldwide Network
CHINA
* Beijing
* Chengdu
* Dalian
* Foshan
* Guangzhou
* Ningbo
* Qingdao
* Shanghai
* Shenzhen
* Suzhou
* Tianjin
* Xiamen
HONG KONG
* Hong Kong
28. JAS North
AmericaCANADA
* Montreal
* Toronto
* Vancouver
MEXICO
*
Guadalajara
* Mexico
City
* Monterrey
* Puebla
* Queretaro
UNITED STATES
* Atlanta
* Boston
* Charleston
* Charlotte
* Chicago
* Cleveland
* Dallas
* Denver
* Detroit
* Houston
* Los Angeles
* Memphis
* Miami
* Milwaukee
* Nashville
3 Countries / 31
Worldwide Network
* New Jersey
* New York
* Norfolk
* Raleigh- Durham
* San Diego
* San Francisco
* Seattle
* Tampa
29. JAS Central & South
AmericaARGENTINA
* Buenos
Aires
* Cordoba
* Ezeiza
* General
Roca
* Mendoza
* Rosario
* San Luis
* Tucuman
CHILE
* Iquique
* Santiago de Chile
COLOMBIA
* Barranquilla
* Bogota
* Buenaventura
* Cali
* Cartagena
* Medellin
* Santa Marta
ECUADOR
* Guayaquil
* Quito
PANAMA
* Panama City
PERU
* Lima
URUGUAY
* Montevideo
VENEZUELA
* Carabobo
* Caracas
* La Guaira
* Puerto
* Cabello
* Valencia
9 Countries / 38
Worldwide Network
BRAZIL
* Belo Horizonte
* Campinas
* Curitiba
* Fortaleza
* Guarulhos
* Itajai
* Manaus
* Porto Alegre
* Rio De Janeiro
* Salvador
* Santos
* Sao Jose dos
Campos
* Sao Paulo
* Vitoria
31. Information
Technology
Global
InfrastructureOur System comprises of the following components:
Shipment tracking and expediting functions.
Value Added Services: Warehousing, Distribution, Pick & Pack,
Inventory
Management.
Purchase Order Management.
Electronic Interfaces to Government Authorities (where
applicable).
Statistical and Analytical Reporting (both internal and external).
Automated Inbound Shipment Creation fed by Messaging System.
32. Shipment
Tracking
JAS provides multi-level tracking information depending on client objective
Shipment level, tracking is provided via access to our multi lingual Global Web
Sites.
Tracking information can also be retrieved via “Quick Track” function or
secured access. Secured Access ViewQuick Track View
Note: Screenshot examples areexistingcustomer’s shipment data. Therefore, areas havebeenblackedout forprivacy.Note: Screenshot examples areexistingcustomer’s shipment data. Therefore, areas havebeenblackedout forprivacy.
Information
Technology
33. Supply Chain
Management
For a more complex scenario, the JAS Orbis V2 system
provides full visibility down to the part number level, if
required, from origin to final destination delivery of an
order.
Information
Technology
34. ORBIS V2
JAS has developed a proprietary in-house developed solution that
provides the client
interface between back office systems and the client either via web
portal, directly via
exchange of information into the clients systems or a combination of
the two.
Orbis V2 provides Supply Chain Management capabilities required by
large
multinational companies.
Orbis V2 provides information from the point of receipt of electronic
Purchase
Order information through to delivery to the final client.
Orbis V2 is configurable to support shipping based on receipt of
product, scheduled
Information
Technology
35. ORBIS V2 – New
Technology Visual experience not available in previous technology.
Interactive Charts and Data Mining.
Lends itself to new features and windows like forms.
Application is loaded on users computer through internet.
Screens don’t refresh, Only data is retrieved from server.
Development Environment well supported.
Information
Technology
36. ORBIS V2 – Shipment
Tracking
To track a shipment you would choose the menu option tracking and then shipment tracking. Once done, the screen above will appear.
You are required to make a selection from the above fields before proceeding.
To enter a customer (account) you can simply choose from the drop down list or by entering in the name of the customer. The field will
automatically filter on what you type. With the remaining fields, enter your selection data and click refresh to see chart above.
Information
Technology
37. Clicking on the bar or the search button will take you to the shipments results in summary form. Here you have two options for navigation.
- Click on a line (1) time will expand the row and show you all the reference #’s and container #’s on the shpt.
- Clicking (2) times on a row will bring you to more detail on a shipment. Or you can click the Exit icon on the
top right of the summary screen to bring you back to the shipment selection screen.
ORBIS V2 – Shipment
Tracking
Information
Technology
38. When you have clicked (2) times on the row, the details of the shipment will appear as shown above. Additional
windows of information are listed. (update notes, update documents, View Documents, Add Event). To drill into
these details just click the link. GT Nexus updates container status.
To exit out of the shipment details click the exit icon. This will bring you back to the summary results.
ORBIS V2 – Shipment
Tracking
Information
Technology
39. ORBIS V2 / Shipment & Management Report Creation &
Flexibility
Shipment & Management Report Creation and Flexibility
KPI Measuring
ACCOUNT NAME / Individual Companies
Globally
Traffic Lane Specific
User defined milestones
Standard Suite of Reports
Volume
Transit
CD Packaging
Custom Written Reports
JAS will create custom written reports as requested
Ad-Hoc Reports as requested
User Defined Reports
Individual User defined reports and library retention.
Information
Technology
40. Reports that are available to you can also be run from the tracking screen. They will be listed below the charts on the
tracking screen. You would click on the report category and the then select the sub report you want to run. Each
subtitle has various reports that a customer can run.
ORBIS V2 – Shipment Reporting
Information
Technology
41. All reports will allow you to export to various formats such as XML, Excel, PDF, Word, etc.
Each report will have the same look and feel but be tailored to the specific purpose of the report.
ORBIS V2 – Shipment
Reporting
Information
Technology
42. Operational management reporting with detailed selection criteria
Reports on every shipment within the JAS.
ORBIS V2 / Management Report Creation &
Flexibility
Information
Technology
43. All Orbis V2 Reports Exportable to many formats (excel, pdf. Tiff. Word… & XML/EDI
All Reports Searchable using find feature
All reports Printable
ORBIS V2 / Management Report Creation &
Flexibility
Information
Technology
44. ORBIS V2 KPI
Measuring
Shipment KPI’s (Key Performance Indicators)
KPI Measuring
ACCOUNT NAME / Individual Companies
Globally
Traffic Lane Specific
User defined milestones
Information
Technology
45. Measure JAS Forwarding Services Transit times and on-Time performance
You can setup a profile for specific traffic lanes and transit times.
ORBIS V2 Shipment KPI’s
Information
Technology
46. Technology & Value Added
Solutions Continuous Improvement
Orbis V2 Customization to meet all of ACCOUNT NAME’s requirements.
Monthly Webinars offered to ACCOUNT NAME’s Regional Management for future
development
EDI Integration with ACCOUNT NAME’s companies community – Just touching
the surface.
Ocean Carrier EDI Status update through GT Nexus Inventory
Management
Virtual Warehousing
Local Distribution
Automatic Alerting
User Defined
Profiles
Visibility
Reporting
Added Value
Customized Solutions throughout your Company.
Supply Chain / Order Management
- Multiple EDI Formats
- Raw Material Packing List
- Shipper Letter of Instructions
- Commercial Invoice Request
- Buyer Approval @ Order Level
- Buyer Approval @ Product Level
- Assembly / Consolidation Visibility &
Information
Technology
47. Ease of
Implementation
Orbis V2 University
Fully documented system
JAS Orbis V2 Training Site
JAS Home page with update notifications
JAS / Designing Solutions Together
Comprehensive
Customized and Flexible
Management Information Source
Everyday User Collaboration
Used throughout ACCOUNT NAME’s companies
Reduced Cost for ACCOUNT NAME’s Supply Chain
Complete Control of Supply Chain
JAS & ACCOUNT NAME’s Collaboration Development
Proven eCommerce/Information Solution
Information
Technology
48. Ease of
Implementation
• Group Training Sessions
• Group Product Review
• Application Support
• Orbis University Training Guides
• JAS Orbis Administrators Globally
Information
Technology
50. Account Management
EXECUTIVE
- Ultimate accountability for
quality,
customer satisfaction and
support.
PRODUCT TEAMS
- (Air/Ocean/Compliance/IT)
- Facilitate carrier relationships
- Ensure proper supply chain
visibility
and reporting.
REGIONAL SUPPORT
- Product, Operational and
Commercial responsibilities.
- Champion continuous
improvement
- Account Management Team
- Coordinate communication
between
Account Management Model
Account Development
Executive
Sponsorship
IT/solutions
support
Product Support
(air/ocean/compliance)
Regional
Support
51. If awarded your account, JAS will deploy a tailor made implementation schedule to
ensure the best possible account management for you and your suppliers &
customers.
Our Goal is to efficiently transition major new business so as to quickly reach
Optimal Satisfaction and productivity levels through the development of standards
for account training, measurement, superior service and proper follow-up.
“Openness, Honesty, Reliability and Character will
define our relationship.”
Account
Implementation
Account Management
52. In a way that:
Has minimal impact on personnel resources and business
activities.
Fully documents the existing procedures.
Identifies the essential information needed to implement the
transition.
Adopts key implementation milestone dates.
Establishes a core transition team with defined resources,
goals, objectives and timelines.
Core Team created. We recommend that key representatives
of your organization participate in the Core Team. These
resources will provide JAS with key insights into your existing
processes & allow a seamless transition.
Regular meetings directly with key employees in your
organization who are familiar with your process.
On-going review of process & possible improvements.
Account
Implementation
Account Management
54. JAS’ Account Management
TeamJAS will form an account management team specifically for your
traffic globally.
The ACCOUNT NAME Account Management Team is appointed of:
Executive VP Operations
Worldwide Project Team Leader
Region specific Global Account Managers
An operations team will also be formed according to the
lanes/countries involved.
The members appointed will be composed of experience and
knowledge in handling
ACCOUNT NAME’s account, with exclusive dedication.
All JAS offices involved, in whatever capacity, will have a direct line
of reporting to
Account Management
55. JAS’ Commitment
At JAS we know very well the difficulties that arise in selling corporate
concepts and ideas internally, and as a company operating globally, the JAS’
global account management strategy is set up to act as an extended support
to the ACCOUNT NAME Corporate office.
JAS will commit to visit each of the ACCOUNT NAME locations worldwide
within 90 days of the start of our business partnership, with the following
goals:
To introduce the JAS Organization.
To offer local assistance and support.
To build a collaborative and friendly relationship.
To guide local use of the JAS Orbis System.
To support the ACCOUNT NAME Corporate initiatives.
We also commit to:
Open and honest communication.
Integrity and correctness in our transactions with ACCOUNT NAME and your
vendors
Account Management
56. The Job Description for the integrated ACCOUNT NAME’s team will be
as follows:
Define the requirements of the organization, produce a detailed operational
procedure to be inserted into an operational manual.
Perform customized procedures and formats for managerial and operational
level
including statistics and forecasting reports.
Coordination and implementation of all operational procedures related to
documents: Processing documents, distribution, invoicing, ocean and air
documents administration, systems interface communication with the
foreign
center of dispatch for the materials.
Direct communication with JAS offices all over the world concerning
materials
being directed to ACCOUNT NAME.
Account Management Team’s Job
Description
Account Management
57. Job Description Continued…..
Receipt of material electronically from the consolidation points.
Prepare pro-forma invoices and other required paperwork.
Revision of invoices against P.O. material and packing list receipt.
Set up sailing schedules for ocean shipments and arrange space bookings
for air
shipments, including charters where needed.
Prepare weekly material and shipping status reports, indicating the name of
vessels or
airlines carriers, amount of tons shipped, Bill of Lading, country involved
as well as
any other details needed or requested.
Maintain computers capabilities software and hardware in order to insure
capability
and accuracy with transmission to ACCOUNT NAME. receiving, packing
Account Management Team’s Job
Description
Account Management
58. The strengths and benefits of “ACCOUNT NAME’s Account
Management Team” can be summarized as follows:
The assigned personnel have an average of 10 years experience in
transportation
and related fields.
Provide direct control of materials to ensure strict compliance with all
domestic and
international regulations.
Active involvement with domestic carriers to minimize transit times from
supplier to
port of export.
Effective control to best route shipment and determine mode and routing of
shipment to minimize freight costs.
Experience in moving heavy cargo and over dimensional cargo.
Capture and maintenance of statistical information to improve future freight
negotiations and tonnage expectations.
Account Management Team’s Strengths &
Benefits
Account Management
59. Standard Operating Procedure (SOP)
JAS will expand upon the Standard Operating Procedures (SOP) we have
in place for ACCOUNT NAME detailing all aspects of the freight
movements and associated tasks from the point of material receipt
through to delivery to the end user.
The use of an SOP is standard throughout JAS for accounts. JAS believes
it is essential to have a document that can be readily referenced by any
JAS or third party personnel concerned with an account to ensure that
the traffic is handled correctly according to ACCOUNT NAME’s
requirements.
The SOP for ACCOUNT NAME will be the direct responsibility of The
Account Management Team and is a work in progress from day one
until the process is refined and perfected over a period of time.
Account Management Team –
SOP’s
Account Management
60. Escalation
Procedures
JAS Forwarding Worldwide will work together with ACCOUNT NAME to
establish and identify KPI’s (Key Performance Indicators) according to
ACCOUNT NAME’s requirements. Depending on how ACCOUNT NAME
wants this data received (weekly, monthly, quarterly, etc) the various
offices involved will monitor and produce reports based on the
requirements/criteria established and benchmarks will be continually
monitored and updated as needed.
JAS Forwarding Worldwide considers this a key process in our on-going
efforts to improve our mutual objectives, provide excellent service and
most important ensure ACCOUNT NAME’s satisfaction.
Collection of data will help JAS Forwarding Worldwide to control the
degree of customer satisfaction, conformity of the process requirements,
service and suppliers. The input derived from these items when analysed
will allow JAS to acquire all the information in order to recognize the
necessary actions required to modify the non-conformities and promote
Account Management
61. Escalation
ProceduresJAS will ensure suitable methods for monitoring. These methods will demonstrate the
ability of the processes to achieve planned results. When these results are not
achieved, corrective action shall be taken and clearly outlined within the SOP of
action to be taken.
JAS Forwarding Worldwide will institute processes for regular internal auditing. The
Internal Audit will conform to the requirements, which are established in the
processes.
Preventive action is taken to eliminate potential non-conformities and to prevent the
occurrence of non-conformities. JAS will analyze the information available to detect
potential non-conformities. Once analyzed JAS will take preventive measures through
the Quality Management System to prevent the problem from occurring and follow up
to ensure that the action taken was effective. Records will be kept of the preventive
action, which will be reviewed with management.
JAS Forwarding Worldwide shall ensure that services that do not conform to the
process requirements are identified and controlled. Corrective action is taken to
eliminate the cause of a detected non-conformity. JAS will ensure that reports from
our customers of a non-conforming service are dealt with promptly and effectively to
Account Management
62. Escalation Procedures –
Measurements
1. Order Response Time
a. Export / Import
(i) Documents processed same day as received
(ii) Customs entry submitted five days prior to
shipment arrival (if possible).
2.Shipment delivery time:
a. Tracked against customer’s request (if provided).
3. Event specific deadlines
a. Export / Import
(i) Paperwork sent to destination within 4 days of
vessel departure/1 day prior to aircraft departure.
(ii) Response on status with Customs within 24 hrs
of submission of entry to local Customs office.
rements to building the escalation process are as follows, but not limited to:
4. Internal audits
a. Adherence to written procedures
b. Record of non-conformances
5. Milestones able to be recorded
a. Transaction opened
b. Shipment ex-plant
c. On board vessel/aircraft
d. Actual arrival vessel/aircraft
e. Estimated arrival at final destination
f. Customs Clearance
g. POD/ Actual arrival at final destination
h. Transaction closed
A. JAS Requirements: JAS’ Corporate standards that ACCOUNT NAME can expect JAS to
achieve.
Account Management
63. 1. Cycle time reductions
a. From transaction opening to on board vessel
or aircraft.
b. From on board vessel to document receipt at
destination.
2. Cost savings
a. Measured by trade lane.
b. Measured by product line.
c. Measured on a customer or supplier specific
basis.
3. Actual delivery time versus required
a. Notification log when JAS is unable to comply.
b. Exception reports for discrepancies
Escalation Procedures –
Measurements
4.Customized reports to assist with
ACCOUNT NAME’s decision making
a. Historical
b. Exception reports
c. Comparison reports
5.Framework for dealing with comments /
complaints from ACCOUNT NAME’s
ultimate
customer
a. How do we quantify this reaction?
b. How is JAS able to respond?
c. What is communications protocol for this
instance?
B. ACCOUNT NAME’s Requirements: Description of detailed & expected standards,
devised jointly to which both parties commit themselves to achieve.
Account Management
64. JAS’ Customer
Expectations/Support
We ask for:
Open and honest communication.
Access to key personnel within ACCOUNT NAME for implementation and on-
going support.
Volume forecasting at the onset of business and throughout our business
partnership.
Continuous feedback/evaluation of our services.
Keeping an open mind to new ideas, approaches and possible change.
Internal & external cost management processes.
Being open to training of new regulations/government mandates.
Continuous efforts of improvement
While JAS may put mechanisms in place around the world to support your
account requirements, we will not be successful without assistance from
our customers.
Account Management
65. Continuous Cost
Reduction
Strategic Partnerships vs. Transactional Partnerships
JAS believes the real value in delivering supply chain services
occurs when
companies come together to form strong partnerships that invest
heavily in
human resources, time, and strategic alliances.
It has been JAS’s experience that these partnerships tend to not only
maximize
the resources in terms of real dollars saved, but also in intangible
items, such
as greater innovation, flexibility, consistency, efficient problem
resolution, and
greater customer satisfaction (internal and external).
Account Management
67. Ongoing Support
Quarterly Meetings (or as needed) with you and JAS’s Senior
Management
Develop further opportunities
Address and correct outstanding issues
Discuss market challenges
Exchange ideas
Develop and execute corrective action plans
This results in…
Coordinated Strategies
Shared resources
A more integrated approach (synergies among the groups)
Pooled negotiating power (leverage gain)
Continuous improvement is driven together!
Continuous Improvement /
Communication
68. Market
Updates
JAS will continuously update you with market conditions to ensure
transparency to you and your entire supply chain.
Ongoing Support
69. Quarterly Conference Calls/Meetings - Agenda
example
Agendas for our quarterly conference calls will be tailored
accordingly, but based on the following premise:
Market updates
Compliance
ACCOUNT NAME’s Surveys
Orbis, customer portal, activity reporting
Lane/shipment review
Global Account Management
Expectations
Regional Points of Interest
Improvement areas
Escalation paths
Ongoing Support
71. Wrap Up
Global footprint is the same as all major competitors.
Operate our own offices in all major trade lanes.
Structured Global Account Management Program which engages
subject matter experts – Regional & Global Executives.
Proactive vs. Reactive approach taken in all aspects of our business
(commercial development, operations, product management,
implementation & transition of business, compliance and I.T.).
Very flexible which allows us to react quickly due to a flat
management structure.
Reduce logistics costs by leveraging all modes into a bundled solution.
JAS Forwarding Worldwide is best described as:
* Strategic * Client Committed
* Pro-Active * Valuing Tradition
* Investment Minded * Innovative
What Separates
JAS
No longer one of the many……
….one of the few
73. Wrap Up
Summar
y
JAS Forwarding Worldwide is a full service forwarder that enters into,
manages and
maintains a collaborative “CAN DO” approach with its clients.
Experience, expertise and specialization means your account will receive
“best fit / best
price” solutions.
JAS is 100% committed to making the relationship with you mutually
successful.
JAS management and operating systems are world class quality and are
easily transitioned
into your account.
Simplicity – implying it is basic – is one of the key factors in our proposal
and service. The
uncomplicated nature and straight forward application of international
forwarding
practice and principles should be well demonstrated within our
presentation.