Uc Productivity V3

Nortel Agile Communication Environment Maximizing Employee Efficiency and Satisfaction while Delivering Cost Savings through Nortel UC Applications Paul Relf – [email_address] Product Management Leader, ACE

Business Contextual Communication Customer Contact (Customer Centric) Unified Communications (Knowledge Worker Centric) Lower Value Higher Value Tactical Total Cost of Ownership -> Hard ROI Strategic Value Communication Enabled Business Solutions (Enterprise Centric) IP Telephony (Network Centric)

Nortel Agile Communication Environment A Unified Architecture Based Upon Enterprise IT Standards

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IBM Lotus Sametime Desktop User Experience Key ’09 Deliverables: Support for CS1000 and Cisco Call Manager and Hotdesking is available today. Expect alignment with IBM’s about to launch “Sametime Unified Telephony” SUT offer and support for additional platforms including Avaya Source: uses a Forrester Model for monetizing productivity

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Key ’09 Deliverables: Support for CS1000 is currently available (ACE 1.2). Integration with Cisco Call Manager is currently in trials and is expected to GA mid summer. ACE Webservices (Click to call, chat, and presence) and Hotdesking support are under development Microsoft Office Communicator Desktop User Experience Source: uses a Forrester Model for monetizing productivity

[object Object],[object Object],[object Object],[object Object],Microsoft Outlook / Internet Explorer Desktop User Experience Key ’09 Deliverables: Internet Explorer and Outlook plug-in’s are currently shipping to lead customers. GA expected mid summer. Source: uses a Forrester Model for monetizing productivity

[object Object],[object Object],[object Object],[object Object],[object Object],Hot-Desking User Experience Key ’09 Deliverables: Hotdesking is deployed in many customer environments today. Expect tight integration with OCS and Sametime in the second half of ’09. Minimal Upfront Investment 3 – 6 month payback

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],20-40% Reduction in Mobile Long Distance 3 – 6 month payback Road Warrior User Experience Key ’09 Deliverables: Mobile ACE is currently under development with lead customers. The current focus is Location services, Toll Avoidance, and Productivity. Expect Mobile ACE to be GA in the second half of 2009.

Sales Rep User Experience – CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Hi its Nancy, I wanted to drop you a quick note about…”

Directory Access User Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Please state the name of the person you would like to reach” Source: uses a Forrester Model for monetizing productivity “ John McKinnon On Conference”

Communications Enabled Business Solutions: A Comprehensive Environment Infrastructure Communication Applications & Development Environment Abstraction Layer & Communication Foundation Communications Enabled Business Solutions Other Partner Solutions Mobility Vertical Solutions Business Apps Desktop (Productivity) Nortel Voice Portfolio 3 rd Party Video Including Tandberg / Polycom Avaya Voice Servers IM Platform Including OCS and Sametime Agile Communication Environment Business Processes Optimization Other 3 rd Party Voice Servers 3 rd Location Servers Network Adaption | Service Oriented Architecture | Web 2.0 Cisco Voice Servers Customer Support Intelligent Agent Notification Manager Enterprise Expert Finder Others… Contextual eCommerce Mobile Workflow Drop / Blast Hotdesk

ACE Brings It All Together Corporate Portal Business Applications Microsoft OCS Nortel Voice Nortel Conferencing OCS Voice Cisco Call Manager Avaya Tandberg Video Turret Etc… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SIP, TR-87, JPATI, XML, … ,[object Object],[object Object],Nortel Agile Communication Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PSTN Corporate Voice/Video TDM/IP

Services Lifecycle Approach ,[object Object],[object Object],[object Object],[object Object]

Productivity Applications For the Nortel Agile Communication Environment UC Desktop Hot-Desking Drop and Blast Communications Portal Long Distance/ Roaming Optimizer PACKAGED APPLICATIONS Customer-Proven Success!

Business Applications For the Nortel Agile Communication Environment Nortel Confidential CUSTOM APPLICATIONS Communications-Enabled Applications & Business Processes Automated Communications (events/data) CRM/ERP/SCM App Integration Mobility Portal & Apps Location Based Apps the possibilities are endless Speech Integration

Why Nortel? Simplicity Over Complexity Toolkit and/or Solution Orchestration for Real-Time Services Multi-vendor Cross-Domain An open, flexible, multi-vendor approach that accelerates the delivery of communications-enabled applications

Uc Productivity V3

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