More Related Content
More from konzeptwerkstatt
More from konzeptwerkstatt (6)
5 Facts about Customer Satisfaction
- 2. A good customer A bad customer
experience is told experience is told
to 8 other people
to 22 other people
- 3. For every customer who bothers to
complain, there are 26 others who remain
silent.
¥√µç*!
- 4. It takes 10 good experiences to make up
for one bad one
- 5. Around 90% of unhappy customers will not
buy again from a company that
disappointed them
EXIT
- 6. But there is hope!
70% of complaining customers will do
business with you again if you resolve the
complaint in their favour.
EXIT
- 7. www.konzeptwerkstatt.ch
be nice to your customers
Statistics from:
The White House Office of Consumer Affairs
Eastbridge Consulting Group