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Operations Management Higher/Int 2 Business Management 2009 - 2010
Operations ,[object Object],[object Object]
Operating System ,[object Object],[object Object],[object Object],[object Object]
Operating System ,[object Object],[object Object]
Operating System ,[object Object],[object Object]
Operations Management ,[object Object],[object Object]
Operations Management ,[object Object],PROCESS INPUT OUTPUT Information Finance People Materials Machinery Goods Services Customer/Employee  Satisfaction
THE PRODUCTION PROCESS FOR BREAD INPUT   Raw Materials ( LAND )  eg flour, yeast, water Human Resources ( LABOUR ) the workers and managers Man-made Resources ( CAPITAL ) eg ovens and baking trays PROCESS   The process for the manufacturing of bread will include measuring, sifting, mixing, kneading the bread, heating and cooling. OUTPUT The finished product, loaves of bread, distributed to the consumers
Some Product Thoughts ,[object Object],[object Object],[object Object],[object Object]
Input Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Output Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Complicated Function ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Planning ,[object Object]
Planning ,[object Object],[object Object],[object Object],[object Object],[object Object]
Production Systems ,[object Object],[object Object],[object Object],[object Object]
What Production System? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Production System? ,[object Object],[object Object],[object Object]
What Production System? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Production System? ,[object Object],[object Object],[object Object]
What Production System? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What Production System? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Production System? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Automation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Automation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sony Walkman ,[object Object],[object Object],[object Object]
Activities ,[object Object],[object Object]
Activities ,[object Object],[object Object],[object Object]
Purchasing ,[object Object],[object Object],[object Object]
Purchasing Department ,[object Object],[object Object],[object Object],[object Object],[object Object],Purchasing Mix
The Importance of Purchasing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stages in Purchasing Process Requisition Negotiation Place Order Chase Delivery Clear Invoice
The Purchasing Mix ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Purchasing Mix ,[object Object],[object Object],[object Object],[object Object],[object Object]
McDonalds Purchasing ,[object Object],[object Object],[object Object],[object Object]
Centralised Purchasing ,[object Object],[object Object],[object Object],[object Object]
Decentralised Purchasing ,[object Object],[object Object],[object Object]
Nature of Stocks (1) ,[object Object],[object Object],[object Object]
Nature of Stocks (2) ,[object Object],[object Object]
Costs of Holding Stock ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stock Levels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stock Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stock Control Diagram
Computerised Stock Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Just-in-Time (JIT) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Just-in-Time (JIT) - Example ,[object Object],[object Object],[object Object]
Just-in-Time (JIT) - Example ,[object Object],[object Object],[object Object]
Storage of Stock (Centralised) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Storage of Stock (Decentralised) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Storage of Stock (Kanban) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Methods of Production ,[object Object],[object Object],[object Object],[object Object],[object Object]
Job Production Simple organisation ‘ One-offs’ Customer Needs Specifications  Changed Workers Motivated Production  Costs High Time-Consuming Production Versatile Equipment Each job is completed in full before another is started. INDIVIDUALITY
Job Production ,[object Object],[object Object],[object Object],[object Object],[object Object]
Job Production ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Batch Production Flexibility Stock of Partly  Finished Goods Scope for  Specialisation Delays: Change/Clean  Equipment Small Batch = High Cost Co-ordination Required All stages in production completed at the same time – possibly different ingredients. EACH IN BATCH SAME VARY FROM BATCH TO BATCH
Batch Production ,[object Object],[object Object],[object Object],[object Object],[object Object]
Batch Production ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Flow Production Economies of  Scale Reduced  Stockholding  eg JIT Automation Start-up Costs High Standardised –  All Customers? Work is  Repetitive Use of a production line – component parts added at each stage. STANDARDISATION Quality Systems  Built In System Failure?
Flow Production ,[object Object],[object Object],[object Object],[object Object],[object Object]
Flow Production ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Choice of Production Method ,[object Object],[object Object],[object Object],[object Object]
Labour vs Capital Intensive ,[object Object],[object Object],[object Object]
Marginal Output ,[object Object],[object Object],[object Object]
What is Quality? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Assurance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Standards (1) ,[object Object],[object Object],[object Object],[object Object]
Quality Standards (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
UK - Toilet Test ,[object Object]
Japanese - Toilet Test ,[object Object]
ISO 9000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Management (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Management (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Management (3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benchmarking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Circles ,[object Object],[object Object],[object Object],[object Object],[object Object]
Payment Systems (1) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Payment Systems (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Payment Systems (3) ,[object Object],[object Object],[object Object]
Payment Systems (4) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Distribution and Delivery ,[object Object],[object Object],[object Object],[object Object]
Transportation ,[object Object],[object Object],[object Object],[object Object]
Distribution Mix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Scheduling ,[object Object],[object Object],[object Object]
Efficiency of Production ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Method Study
Efficiency of Production ,[object Object],[object Object],[object Object],Work  Measurement
Congratulations ,[object Object],[object Object],[object Object],[object Object],[object Object]

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HBM Operations CMD

  • 1. Operations Management Higher/Int 2 Business Management 2009 - 2010
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  • 8. THE PRODUCTION PROCESS FOR BREAD INPUT Raw Materials ( LAND ) eg flour, yeast, water Human Resources ( LABOUR ) the workers and managers Man-made Resources ( CAPITAL ) eg ovens and baking trays PROCESS The process for the manufacturing of bread will include measuring, sifting, mixing, kneading the bread, heating and cooling. OUTPUT The finished product, loaves of bread, distributed to the consumers
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  • 39. Stages in Purchasing Process Requisition Negotiation Place Order Chase Delivery Clear Invoice
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  • 59. Job Production Simple organisation ‘ One-offs’ Customer Needs Specifications Changed Workers Motivated Production Costs High Time-Consuming Production Versatile Equipment Each job is completed in full before another is started. INDIVIDUALITY
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  • 62. Batch Production Flexibility Stock of Partly Finished Goods Scope for Specialisation Delays: Change/Clean Equipment Small Batch = High Cost Co-ordination Required All stages in production completed at the same time – possibly different ingredients. EACH IN BATCH SAME VARY FROM BATCH TO BATCH
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  • 65. Flow Production Economies of Scale Reduced Stockholding eg JIT Automation Start-up Costs High Standardised – All Customers? Work is Repetitive Use of a production line – component parts added at each stage. STANDARDISATION Quality Systems Built In System Failure?
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