This is a presentation that I will be giving at the Oct. 22-24, 2009 Interntaional Association of Business Communicators Southern Region Conference in Houston. Please check my blog or twitter feed for additional comments on engagement and community.

1. Creating Engagement with
Wikis
Presented by Dr. Kay L. Colley
Assistant Professor
Texas Wesleyan University
See this presentation at http://kaycolley.wik.is/
October 22-24, 2009

2. Models of Public Relations*
•Press agentry model
•Public information model
•Two-way asymmetrical model
•Two-way symmetrical model
*Based on Grunig and Hunt, 1984
http://kaycolley.wik.is/

3. Frame of
reference
The Communication Model
Sender Receiver
Frame of
reference
Feedback
Message
Channel
Feedback

4. Where do wikis fit?
•Two-way symmetrical communication model
•Channel or tool in that model

5. What is a wiki?
•From the Hawaiian word for quick
•A website that allows anyone to edit it
•Probably best know is Wikipedia
•Presentation is at http://kaycolley.wik.is/

6. Wikis and social media
•Wikis are part of social media
•Social media include:
•Web logs or Blogs
•Internet forums
•Media sharing sites
•RSS feeds
•Podcasts
•Social networking sites
•Wikis

7. Traits of social media
•User-driven
•Organic content or “mashed”
•Community-oriented
•Easy to use

8. Advantages of social media
•“Stickier” than traditional media
•Viral in nature
•Interactive
•High visibility on the Internet

9. Traditional uses of wikis
•Project management
•Tech support
•Research and development
•Event planning
•Customer relationship management

10. Some examples
Motorola
http://www.motoqwiki.com/index.php?title=Motorola_Q_Wi
ki
Intel
http://wikimania2006.wikimedia.org/wiki/Proceedings:JB1
T-Mobile
http://wiki.sidekick.com/?t=anon

11. Other wiki examples
Ford
http://wherearethejoneses.wikidot.com/set:home
Better Homes and Gardens wiki
http://wiki.bhgscrapbooksetc.com/?t=anon
Intuit
http://www.taxalmanac.org/index.php/Main_Page

12. Some of my wikis
•http://ramblertraining.wetpaint.com
•http://kcolley.wiki.zoho.com/
•http://editingtxwesleyan.pbworks.com/
•http://kaycolley.wik.is/

13. Using Wikis
•Part of your overall strategy
•Superior tools for
•Participation
•Engagement
•Connecting
•Creating Community

14. The Rules of Engagement
•First determine where your stakeholders
fit in Forrester Research’s engagement
segments
•Are your stakeholders:
•Creators (13% of online users)
•Critics (19% of online users)
•Collectors (15% of online users)
•Joiners (19% of online users)
•Spectators (33% of online users)
•Inactives (52% of online users)

15. The Rules of Engagement
•Trust the community
•Join the networks
•Frequent stakeholder cyber hangouts
•Listen and learn
•Create quality content
•Watch your voice
•Be authentic
•Give it virality
•Monitor and manage your reputation
online
•Become radically transparent

16. When to use wikis
•To get uncensored customer feedback
•To provide customer service and
experience of value to all
•To work with people to create something
•To create and sustain knowledge or
expertise

17. How do I know what to use?
Software comparisons
•http://en.wikipedia.org/wiki/Comparison_of_wiki_software
•http://www.wikimatrix.org/
Try some out!

18. How to avoid wiki pitfalls
•Using the control measures to lock pages
•Managing access to your site
•Making wikis user-friendly with instructions
•Understanding versioning on wikis
•Creating a code of ethics or conduct

19. Food for thought
Wikis can help you navigate other social media:
•http://twitter.pbworks.com/
•http://facebook.wikia.com/wiki/Main_Page
•http://iphonegames.wikia.com/wiki/IPhone_Games_Wiki
•http://www.thenewpr.com/wiki/pmwiki.php
•http://pr.wikia.com/wiki/Main_Page

20. Questions
How to reach me with questions,
comments and complaints:
E-mail—kcolley@txwes.edu
Twitter—@kaycolley or
www.twitter.com/kaycolley
Blog—www.kaycolley.blogspot.com
Wiki for this presentation:
http://kaycolley.wik.is/