David MacLeod, Chair, MacLeod Review, spoke on engaging managers and staff for success at The King's Fund's Second Annual NHS Leadership and Management Summit.

1. Engaging for success
The King’s Fund
David MacLeod
NHS Leadership &
Management Summit
23 May 2012
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2. Our report
 A report to government
 About engagement
across the UK economy
 About engagement for
performance
 What is it, does it matter,
what enables it?
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3. Key enabler 1: strategic narrative
Strong, visible, empowering leadership provides a strong
strategic narrative about the organisation, where it’s come
from and where it’s going.
The past You are here The future
This gives a line of sight between the job and the organisation’s vision.
The story is communicated clearly, consistently and constantly.
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4. Key enabler 2: engaging managers
They:
focus their treat their people coach and stretch
people, offer as individuals their people
scope and enable
the job to get
done
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5. Key enabler 3: employee voice
There is employee voice throughout the organisation, for
reinforcing and challenging views; between functions & externally;
employees are really seen as your key asset – not the problem.
This voice is an informed one. Views are sought early and followed up; explanations are given if
ideas/views not adopted.
Trade unions/staff representatives are part of the engagement architecture – collective voice matters 5

6. Key enabler 4: integrity
There is organisational integrity – the values on the wall
are reflected in day to day behaviours.
These expected behaviours are
explicit and bought into by staff.
Keep it real – staff see through
corporate spin quicker than
customers or the public.
Integrity enables trust: no
engagement without trust
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7. Adam Balon, Co-Founder, Innocent
Adam Crozier, CEO, ITV Karen Boswell, MD, East Coast Rail
Alex Gourlay, CEO, Alliance Boots Lord O'Donnell, Former Head of Home Civil Service
Amyas Morse, Auditor General, NAO Marc Bolland, CEO, M&S
Andrew Moss, CEO, Aviva Martin Temple, Chairman, EEF
Andy Harrison, CEO, Whitbread Moya Greene, CEO, Royal Mail
Anne Gibson, President, PPMA Nigel Stein, CEO, GKN
Anthony Jenkins, CEO, Barclays Paul Drechsler, CEO, Wates Group
Bob Kerslake, Head of the Civil Service Paul Noon, General Secretary, Prospect
Brendan Barber, General Secretary, TUC Peter Rogers, CEO, Babcock
Carolyn Downs, CE, Local Govt Assoc Peter Sands, CEO, Standard Chartered
Charlie Mayfield, Chairman, JLP Peter Searle, CEO, Adecco Group UK & Ireland
Chris Browne, MD, Thomson Airways Richard Baker, Chairman, Virgin Active
Chris Hyman, CEO, Serco Ronan Dunne, CEO , O2
Dame Gill Morgan, PS for the Welsh Assembly Government Rona Fairhead, Group CE, Financial Times Group
David Frost, Director General, British Chamber of Commerce Simon Walker, Director General, IoD
David Nicholson, CE, NHS Sir Martin Sorrell, CEO, WPP
Ed Sweeney, Chairman, ACAS Sir Peter Housden, PS for Scotland
Ian King, CEO, BAE Sir Stephen Bubb, CE, Acevo
Ian Livingston, CEO, BT Sir Suma Chakrabarti, Permanent Secretary, MoJ
Ian Powell, Chairman & Senior Partner, PwC Sir Win Bischoff, Chairman, Lloyds
Ian Sarson, CEO, Compass Group Stephen Howard, Chief Executive, BITC
Jane Wilson, CE, CIPR Steve Elliott, Director General, CIA
John Cridland, Director General, CBI Steve Mogford, CEO, United Utilities
John Hannett, General Secretary, USDAW Tim Melville-Ross, Chairman, HEFCE
John Neill, Group CE, Unipart Tim O’Toole, CEO, First Group
John Walker, Chairman, FSB Will Hutton, Executive Vice Chair, Work Foundation

9. Employee Engagement Report & Recommendations
www.engagingforsuccess.org
info@engagingforsuccess.org
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