NanoWash Enterprise is a laundry franchise located in Shah Alam, Malaysia. It was established in 2010 and has 18 branches. The company uses a process layout to strategically organize its laundry workflow. It faces issues with limited parking and insufficient machine capacity to handle peak customer volumes. To address this, it plans to provide door-to-door service, reserve parking spaces, and acquire larger machines to improve efficiency and reduce employee overtime. With these operational management strategies, NanoWash aims to enhance its services.

1. OPERATION MANAGEMENT

2. www.nanowash.com.my

3. PROJECT SUMMARY

5. Type of product : Services

6. Issues in Operation Management:1.Layout Strategy 2. Location Decision

7. COMPANY SUMMARY

9. This company actually is a franchise type company.

10. Located at commercial centre, Seksyen 7, Shah Alam

12. This company is the first out let of 18 branches in Malaysia.

14. Mission. Achieve a Professional Business Conduct Commitment to Competence, Efficiency, Quality and Excellence. Host Quality and most advanced Technological services.

15. Company operations

16. LAYOUT STRATEGY PROCESS LAYOUT- The strategic plan of layout make the procedure of the work become more systematic. So, this layout make the time time of the process become shorter.

17. RETAIL LAYOUT- They combine with the layout process to attract the customer. They combine the laundry and bistro to make it more convenient to the customer.

18. LOCATION DECISION STRATEGIC LOCATION: Which is in the population of 10, 000 people include students. Lifestyle: Most of the people which stays in the area are busy with their daily activities. Therefore. They do not have much time to the laundry at home so, they send it to laundry shop.

19. PROBLEM IDENTIFICATION

22. SOLUTION

23. 1)PARKING SPACE@The solution to the problem of parking space is the NanoWash can provide door to door service.@NanoWash can also put company sign board on a few parking space in front of the shop.

24. 2) PROCESS AND CAPACITY DESIGN. @They should use a bigger capacity of machine to make the work become more convenient and faster.@ They should do the wiring in order to operate the two big machine.@ They should also employ more employee to make all the task done easier and not burdening the current employee.

25. RECOMMENDATION

26. Overall, they can improves their service by hiring more employees to operates the machines so that they can offer a better service which are more efficient. Other than that, they should solves the wiring problem as soon as possible so that they can cater the increase of machine’s capacity thus, will enable the business to reduce the time needed to clean the clothes.

27. CONCLUSION

28. NANOWASH used the operation management strategies to make their bussiness run smoothly and solve each of their problem by using the method of operation management. To study the effectiveness of Operation Management in the company and how it is interrelated to the aspect human resource and marketing.

29. FIGURES

30. PROCEDURE OF THE WASHING PROCESS

35. COMPANY PRODUCT

36. Tumble Dryer NW-HGQ(15kg-100kg)This series of the dryer's drum and major components are made from high-quality stainless steel to prevent the pollution of corrosion to the fabric.The fan of this series dryer is developed by ourselves,lownoise,nodirt,canaviod the short coming of low efficiency caused by dirt on fan.The heat-exchangers of this series of dryer use the tube looking like wings,has high thermal efficiency and long service life.

37. Vertical Industrial Washer NW-XGP-V(15kg-100kg)XGP series vertical washing machines industrial washing machines are a new generation of products, small volume, low noise, good seal, washing high rate of excellent performance, apply in silk sand-washing and finishing process of sweater, etc.

38. NAME CARD

39. REFERENCES

40. 1.The Operation Management text book by Jay Heizer and Barry Render.2. The NanoWash websitewww.nanowash.com.my3. The manager of the company TunNoorSyuhadabinti Abdul Rahman