1. Voodoo Video Conference Preparation and Technical Tipsfor Participantsby Khouzhan Athena SPELLMAKER ALBUQUERQUE VOODOO VIDEO CONFERENCE OCTOBER 23 and 24, 2010

2. Hello, Albuquerque Voodoo Video Conference participants! Khouzhan Athena will be your technical help administrator in preparation for and during the upcoming conference On the following slides, she gives you a few pointers and things to consider about using TokBox to participate in the Spellmaker Voodoo Video Conference Overview

3. Getting Ready For lights, camera, and lots of chatting action!

4. If you do not desire to be seen or heard, you don't need a web cam At minimum, you will need a computer and a decent Internet connection Recommended settings, versions, and system requirements are covered on the following slides You will be able to type in your questions and/or participation remarks Chat Only

5. If you desire to interact "in person" on screen and speak in person, or submit a video-recorded question to the moderator,… You will need a web cam and headphones (recommended) or microphone TokBox will work with a standard webcam; the higher the resolution on the webcam (not megapixels), the better A webcam with a price range of $30-$50.00 should provide very good quality, where a $10.00 one probably won't provide you with the quality you want TokBox recommends: Logitech QuickCam Communicate Deluxe Microsoft LifeCam VX-3000 Logitech Pro 9000 Interact! with a Webcam

6. Many computers have built-in microphones which work well with TokBox Note: While TokBox uses echo cancellation software to improve the sound quality, the built-in speakers and microphone on your computer may still cause some echo We therefore recommend using a headset (headphones with a microphone) for the best audio quality TokBox recommends: Logitech USB Desktop Microphone Logitech ClearChat Stereo Headset (plugs into the headphone and microphone jacks on your computer) Plantronics Foldable USB Stereo Headset Headset or Microphone

7. Mac Supported Platforms: 10.4 (Tiger or higher) Minimum Mac System Requirements: (Less than optimal player experience, especially full screen) 1.83 GHz Intel Core Duo 512MB of RAM 64MB of Video Card RAM Flash 10.0.0 Recommended Mac System Requirements: 2.0 GHz Intel Core 2 Duo or faster 1024MB of RAM or greater 64MB of Video Card RAM or greater Flash 10.x Windows Supported Platforms: Windows XP, Windows Vista & Windows 7 Minimum Windows System Requirements: 2.2 GHz Pentium 4, 1.83 GHz Intel Core Duo or equivalent 512MB of RAM 64MB of Video Card RAM Flash 10.0.0 Recommended Windows System Requirements: 2.8 GHz Pentium 4 or faster processor 1024MB of RAM or greater 64MB of Video Card RAM or greater Flash 10.x System Requirements For Video/Audio

8. Test the setup you will use for the chat (microphone and webcam) BEFORE the date of the conference Create a TokBox account at http://www.tokbox.com/ Create your account using the free “video chat” option Start a Chat If you can see yourself and the audio meter is active, then you’re good to go Otherwise, click on the “wrench” in the video chat to check the correct camera and microphone are being picked up Test Your Setup

9. Optimizing Your Experience And How to Solve Common Technical Issues

10. Make sure that you have the latest version of Flash installed Go to "Account" in the top menu and select Cam & Mic Settings from the drop-down menu A set up window will appear; make sure you've selected the "active" webcam where your image appears It should be highlighted in yellow Quit all the other programs that might be using your camera (e.giChat, Skype, Yahoo Messenger) Webcam Setup

11. Check your microphone sensitivity to make sure it is picking up your voice Go to "Account" and then "Cam & Mic Settings" from the drop-down menu If you follow this wizard, you will be able to test your microphone Try doing the same as above, following the settings on your actual computer Check the volume on your computer and also the volume on the individual video call windows Mic Setup

12. We recommend at least a standard DSL line - the faster your connection, the better your video call experience will be Wi-fiis not as stable as a wired connection & we would recommend video calls on a wired connection If you’re behind a firewall… In order to access TokBox, you'll need to have port 80 or port 1935 open Avoid downloading large items while video conferencing Internet Connection

14. Sometimes we may experience… a delay in audio between endpoints not everyone can hear each other text chat failure video can drop the application can freeze and stutter Please close applications or web tabs/windows you're not utilizing Having too many tabs or windows open can lead to performance issues, including browser crashes Use patience and liberal use of the refresh button (on the TokBox window) will allow us to push through Video Freezing or Audio Delays?

15. While TokBox uses echo cancellation software to improve the sound quality, the built-in speakers and microphone on your computer may still cause some echo/feedback loop, or ambient noise To reduce sound-related interferences: Be in a quiet location to limit ambient noise Use a headset (headphones with microphone) to reduce the echo Mute your microphone when you're not speaking Close other applications Close any unused browser windows as well Use the most recent version of Flash If multiple people are in the same room, using the same computer, you might want to use an external microphone to prevent issues with echo If there is excessive ambient noise or echoing, we may need to mute everyone Dealing with Echo EchoEcho

16. During the Conference Ground Rules and Guidelines

17. People “on-screen” will be doing the talking and presenting “Off-screen” participants will be in watch and listen mode During the majority of the conference, we will move you “off-screen” to allow the moderator and/or presenter to have the stage and to improve performance There will be times during the conference that everyone will be on-screen (e.g. social time) Everything that is said is heard by all and if you want to talk to someone in the group, then all must wait This tends to bias the conversation toward those who are not afraid to interrupt During times when we are all on screen together, please be courteous to each other and let everyone get a chance to speak On-Screen vs Off-Screen

18. Audience members may submit video questions (if you have a webcam and microphone) as well as participate via text chat Off-screen participants may also click the green "Ask to go on-screen" button in the bottom left corner of the call window The Moderator of the call will be notified of the request Participation Tips

19. You can control your mic gain, mute, and video pause by mousing over your own video window You may need to tweak these settings rather frequently during a chat When the refresh button is used, these settings reset, thus requiring more adjustment Volume Controls

20. Set your privacy settings for Instant Messages to “allow from anyone” This will enable you to follow all the text chat that takes place within the Broadcast Video Chat Simply go to My Account and select Privacy Set the Instant Message option to “Allow from anyone” Privacy Settings

21. To get technical support from Khouzhan Athena before the conference, or to request a test conference/chat, please email me at: athena@spellmaker.com Preferably as soon as possible so that I can help with any possible problems Ask me and I’ll make myself available for a test chat Warning: Mac users have reported some difficulties with the TokBox, so if you want to chat from a Mac, PLEASE let me know ahead of time so that we can test ahead of time Getting Technical Help