This document discusses the collection and summarization of subjective data. It defines subjective data as information obtained through client interviews that includes sensations, symptoms, preferences, feelings, beliefs, and personal information. It emphasizes the skills needed to obtain this type of data through effective communication techniques during interviews. These include interviewing skills, empathy, active listening, and building rapport. The document also outlines the components of a complete health history, including biographical data, reasons for care, present and past health concerns, family history, lifestyle factors, and developmental level.
2. Subjective data
are data that are elicited and verified only by the
client
obtained through interviewing
Maria Carmela L. Domocmat, RN, MSN
3. consist of:
• sensations or symptoms (such as pain, hunger)
• preferences
• feelings (such as happiness or sadness)
• beliefs
• perceptions
• values
• desires
• Ideas
• personal information
Maria Carmela L. Domocmat, RN, MSN
4. • Skills needed to obtain data
– Interview and therapies communication skills
– Caring ability and empathy
– Listening skills
Maria Carmela L. Domocmat, RN, MSN
5. – helps provide the following data
• clues to possible physiologic, psychological, and
sociological problems
• reveal a client’s risk for a problem as well as areas of
strengths for the client
Maria Carmela L. Domocmat, RN, MSN
6. Complete Health History
– Biographical data
– Reasons for seeking health care
– History of Present Health concerns
– Past health history
– Family health history
– Review of body systems (especially for current
health problems)
– Lifestyle and health practices profile
– Developmental level
Maria Carmela L. Domocmat, RN, MSN
8. Nursing Interview
• a communication process that focuses on:
– establishing rapport and a trusting relationship with
the client to elicit accurate and meaningful
information
– gathering information on the client’s developmental,
psychological, sociocultural, and spiritual statuses to
identify deviations that can be treated with nursing
and collaborative interventions or strengths that can
be enhanced with nurse-client collaboration
Maria Carmela L. Domocmat, RN, MSN
9. Phases of the interview
• Phase I: Preinteraction
• Phase II: Introductory Phase
• Phase III: Working phase
• Phase IV: Summary and Closing Phase
Maria Carmela L. Domocmat, RN, MSN
10. Preinteraction
Gather data from medical records, other health
personnel
Review relevant literature
Plan the setting and time for the initial interview
Maria Carmela L. Domocmat, RN, MSN
11. Introductory Phase
Establish a nurse-client relationship/ rapport
Describe the purpose of the interview
Assure the client that the confidential data will
remain confidential
Make sure the client is comfortable (physically
and emotionally) and has privacy
Maria Carmela L. Domocmat, RN, MSN
12. Working phase
Interview the client about his health history
Nurse and client collaborate to identify the
client’s problems and goals.
Use information to plan the physical
examination
Maria Carmela L. Domocmat, RN, MSN
13. Summary and Closing Phase
Summarize information obtained and validates
problems and goals with the client
Identify possible plans to resolve the problem
(nursing diagnoses and collaborative problems) with
the client.
Ask if anything else concerns the client and if there
are any further questions
Document health history data
Validate the data with secondary sources if
necessary
Maria Carmela L. Domocmat, RN, MSN
16. Communication during interview
• Nonverbal communication
– Appearance:
– Demeanor
– Facial expression
– Attitude
– Silence
– Listening
Maria Carmela L. Domocmat, RN, MSN
17. Communication during interview
• Nonverbal communication
– Appearance:
• ensure that your appearance is professional
• Comfortable, neat clothes
• Hair, nail, jewelry
– Demeanor
• Be professional
• Maintain professional distance
Maria Carmela L. Domocmat, RN, MSN
18. Communication during interview
• Nonverbal communication
– Facial expression
• Keep expression neutral and friendly
• Use right expression at the right time
– Attitude
• Nonjudgmental attitude
• Do not preach to the client or impose your own sense of
ethics
Maria Carmela L. Domocmat, RN, MSN
19. Communication during interview
• Nonverbal communication
– Silence
• Periods of silence allow you and the client to
reflect and organize thoughts, which facilitates
more accurate reporting and data collection
– Listening
• Most important skill to learn
• Maintain good eye contact, smile or display open,
appropriate facial expression, maintain open body
position
Maria Carmela L. Domocmat, RN, MSN
20. Verbal communication
• Open-ended questions
• Closed-ended questions
• Laundry list
• Rephrasing
• Well-placed phrases
• Inferring
• Providing information
Maria Carmela L. Domocmat, RN, MSN
22. Verbal communication
• Laundry list
– Provide a choice of words to choose from in
describing symptoms, conditions, or feelings
– “Is the pain severe, dull, sharp, mild, cutting, or
piercing?”
– “Does the pain occur once every year, day, month,
or hour?”
Maria Carmela L. Domocmat, RN, MSN
23. • Rephrasing
– Helps clarify information stated
– Enables nurse and the client to reflect on what was
said
– Ex: Mr. G tells you that he has been really tired and
nauseated for two months and that he is really scared
because he fears that he has some horrible disease.
– Paraphrase by saying, “You are thinking you have
serious illness?”
Maria Carmela L. Domocmat, RN, MSN
24. • Well-placed phrases
– Ex: “um-hum,” “Yes,” “I agree”
• Inferring
• Providing information
Maria Carmela L. Domocmat, RN, MSN
26. Practice making open-ended questions
Restate each question below so it’s an open-ended
question
“Are you feeling better?”
“Did you like dinner?”
“Are you happy here?”
“Are you having pain?”
Maria Carmela L. Domocmat, RN, MSN
27. “Are you feeling better?” Tell me how you’re
feeling?
“Did you like dinner?” How was your dinner?
“Are you happy here?” How do you feel about
being here?
“Are you having pain?” Describe what you’re
feeling
Tell me how you’re
feeling.
Maria Carmela L. Domocmat, RN, MSN
28. Practice clarifying ideas by using reflection and
making open-ended questions
Reflection - restating what you hear
For each statement below, write a reflective
statement ad an open-ended question hat would help
you to clarify what has been said.
“I’ve been sick off and on for a month.”
“Nothing ever goes right for me.”
“I seem to have pain in my side that comes and
goes.”
“I’ve had this funny feeling for a week.”
Maria Carmela L. Domocmat, RN, MSN
29. “I’ve been sick off and on “So, you’ve been sick off
for a month.” and on for a month.
What do you mean by
sick on and off?
Maria Carmela L. Domocmat, RN, MSN
30. “Nothing ever goes right “You feel like nothing
for me.” ever goes right for you.
What’s been happening
Maria Carmela L. Domocmat, RN, MSN
31. “I seem to have pain in “You have a pain on your
my side that comes and side that comes and
goes.” goes—can you explain
more?
Maria Carmela L. Domocmat, RN, MSN
32. “I’ve had this funny “You’ve had a funny
feeling for a week.” feeling for a week. What
do you mean by funny?
Maria Carmela L. Domocmat, RN, MSN
33. Test your knowledge of
communication techniques
Maria Carmela L. Domocmat, RN, MSN
35. a) Are you afraid of dying?
b) Tell me when this first started
c) I see
d) You’re not still afraid to feed Hector, are you?
e) How do you think you’ll be doing this at home?
f) Do you have a history of hypertension in your
family?
g) And..?
h) You do want your family to visit, don’t you?
Maria Carmela L. Domocmat, RN, MSN
36. i. How do you feel about being here?
j. You don’t need more practice, do you?
k. Explain what you mean by a “long time”
Maria Carmela L. Domocmat, RN, MSN
37. a) Are you afraid of dying? a) C - closed-ended
b) Tell me when this first statement
started b) E - an exploratory
c) I see statement
c) S - a supplementary
phrase or statement
intended to help the
d) You’re not still afraid to
person continue
feed Hector, are you?
d) L - leading question
e) How do you think you’ll
be doing this at home? e) O - an open-ended
statement
Maria Carmela L. Domocmat, RN, MSN
38. f. Do you have a history of f) C - a closed-ended
hypertension in your statement
family? g) S - a supplementary
g. And..? phrase or statement
h. You do want your family intended to help the
to visit, don’t you? person continue
i. How do you feel about h) L - a leading question
being here? i) O - an open-ended
j. You don’t need more statement
practice, do you? j) L - leading question
k. Explain what you mean k) E - an exploratory
by a “long time” statement
Maria Carmela L. Domocmat, RN, MSN
42. Gerontologic
• Assess hearing acuity
– Hearing loss normally occurs in age
– Undetected hearing loss is often misinterpreted as
mental slowness or confusion
• What to do:
– Speak slowly
– Face the client at all times during the interview
– Position yourself so that you are speaking on the
side of the client that has the ear with better acuity
– Do no yell at the clientDomocmat, RN, MSN
Maria Carmela L.
43. Gerontologic
• Do not talk down to the elderly – being older
physically does not mean the client is slower
mentally
• Show respect
• If client is mentally confused or forgetful, it is
important to have SO present to clarify the data
Maria Carmela L. Domocmat, RN, MSN
44. Cultural
• Be aware of the possible variations in
communication styles
• If difficulty in communication – seek help from
“culture broker” or culture expert.
Maria Carmela L. Domocmat, RN, MSN
45. Emotional
• Anxious
• Angry
• Depressed
• Manipulative
• Seductive
• When discussing sensitive issues
Maria Carmela L. Domocmat, RN, MSN
47. Health History
• Biographical data
• Reasons for seeking health care
• History of present health concern
• Past health history
• Family health history
Maria Carmela L. Domocmat, RN, MSN
48. Health History
• Review of body systems (especially for current
health problems)
• Lifestyle and health practices profile
• Developmental level
Maria Carmela L. Domocmat, RN, MSN
49. Biographical data
• Name
• Age
• Religion
• Occupation
Maria Carmela L. Domocmat, RN, MSN
50. Reasons for seeking health care
• “What is your major health problem or concerns
at this time?” –chief complaints
• “How do you feel about having to seek health
care?” -encourage the client to discuss fears or
other feelings about having to see a health care
provider.
Maria Carmela L. Domocmat, RN, MSN
51. History of Present Health concerns
• Mnemonic: COLDSPA, PQRST
Maria Carmela L. Domocmat, RN, MSN
52. History of Present Health concerns
• Character: describe the sign or symptom; how
does it feel, look, sound, smell, and so forth?
• Onset: when did it begin?
• Location: where is it?, does it radiate
• Duration: how long does it last?
• Severity: how bad is it?
• Pattern: what makes it better? what makes it
worse?
• Associated Factors: what otherMSN
Maria Carmela L. Domocmat, RN, symptom occur
with it?
53. Character
Onset
COLDSPA Location
Duration
Severity
Pattern
Associated Factors
Maria Carmela L. Domocmat, RN, MSN
54. P – provocative or palliative
Q – quality or quantity
R – region or radiation
S - severity
T - timing
Maria Carmela L. Domocmat, RN, MSN
55. Past health history
• Birth • surgeries
• growth & development• pregnancies
• childhood diseases • births
• immunizations • previous accidents
• allergies • injuries
• previous health • pain experiences
problems • emotional or
• hospitalizations psychiatric problems
Maria Carmela L. Domocmat, RN, MSN
56. Family health history
• reveals risk factors for certain disease diseases
(Diabetes, hypertension, cancer, mental illness).
• Use genogram
Maria Carmela L. Domocmat, RN, MSN
57. Review of body systems
• especially for current health problems
Maria Carmela L. Domocmat, RN, MSN
58. Lifestyle and health practices profile
Include:
• nutritional habits, activity and exercise patterns,
• sleep and rest patterns,
• use of medications, & substances
Maria Carmela L. Domocmat, RN, MSN
59. Lifestyle and health practices profile
• self-concept & self-care activities
• social and community activities,
• relationships,
• values and belief system,
• education and work,
Maria Carmela L. Domocmat, RN, MSN
60. Lifestyle and health practices profile
• stress level and coping style, and
• environment.
Maria Carmela L. Domocmat, RN, MSN
61. Social data
• include family relationships, ethnic and
educational background, economic status, home
and neighborhood conditions.
Maria Carmela L. Domocmat, RN, MSN
63. Pattern of health care
• includes all health care resources: hospitals,
clinics, health centers, family doctors.
Maria Carmela L. Domocmat, RN, MSN