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Data Center Operations & Maintenance Service by PTS Data Center Solutions, Inc.
Home Data Center Operations & Maintenance
Data Center Operations & Maintenance
All data center designs are judged by their ability to provide continuous operations for the network services they support. When
construction of the data center is complete, data center operations & maintenance begins. PTS provides outsourced data center
operations and maintenance services and solutions to support data center managers. These services may include comprehensive operational
management and regular scheduled maintenance for all facility supporting infrastructure and assets or, simply, preventive maintenance for
specific assets in the data center.
PTS’ Data Center Operations & Maintenance services serve as the final phase in the progression of the data center project process
and data center lifecycle.
Data Center Operations
PTS Data Center Operations support is a holistic approach to data center operations which pulls from best practices gained from the
Information Technology Infrastructure Library (ITIL) framework for service operations. The approach considers seven processes and
functions related to complete data center operational management:
1. Service Operation Practices: Scope of Operational Support and
Analysis Processes and Functions and How Operational Support and
Analysis Activities Support the Service Lifecycle
2. Event Management Process: Process to Support Data Center Events,
Event logs, Changes including Policies, Principles, Process Activities,
Methods, Triggers, Inputs, and Outputs
3. Incident Management Process: Process to Support Data Center
Incidents such as outages, equipment loss including Policies, Principles,
Triggers, and Techniques for recovery
4. Problem Management Process: Handling of Identified Problems or
Issues within the data center including root cause analysis, comprehensive
fixes, improvements, and knowledge library inputs for future problem
resolution.
5. Request Fulfillment Process: Approach to handle end user,
organization requests for moves, adds, or changes to infrastructure within
the data center
6. Access Management Process: Process for server, application,
database, and physical access to the data center and its assets for end
users.
7. Service Desk Function: Provides a support organization with rules and responsibilities for service support to end users
PTS has a long history of providing data center operational support to clients. Our data center operations support staff have many years of
data center operational experience and have comprehensive ITIL training to provide best practices approaches for data center operational
support. We also have data center consulting experts to manage operational budgets and help determine best course of action in terms of fix
versus replace for data center assets.
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Data Center Maintenance
PTS offers a Data Center Managed Maintenance Service to ensure reliable
operation of the critical systems installed. Since we designed and built your facility or
have built many similar facilities, we have a thorough understanding of all data center
facility supporting infrastructure systems used today. Therefore, our management and
field technicians are in the best position to provide superior service and data center
operations support.
A comprehensive service plan is specifically designed to provide preventive
maintenance, reliable 24/7 emergency service and corrective service for the data
center. PTS will manage the plan directly with PTS technical resources or through our
selected service affiliates and will contract directly with each supplier of the described
services.
A PTS Service Coordinator
will be responsible for:
Included in the service plan
(as applicable):
Develop an annual preventive maintenance
schedule
Coordination and tracking of all service visits
Physical site inspecting
Review of invoices for additional services
Review of all service reports
Resolution of service issues
Data center cleaning
Air conditioning equipment
Rack­based air handling equipment
Building HVAC
UPS & Batteries
Static switching equipment
Free standing & rack­based power distribution
equipment
Power & data cable physical inspection
Infrared power connection scanning
Generator and automatic transfer switch
equipment
Fire suppression & detection equipment
Sprinkler systems
Coordination & communications is accomplished through PTS’ customized Data Center
Maintenance Management Software (DCMMS) solution which was designed to provide
comprehensive maintenance management for data center facility assets. PTS understands
the only acceptable level of downtime is zero. Your job performance and our reputation
depend on it.
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Data Center Maintenance Management
Software (DCMMS) Solution
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Coordination & Implementation
Data Center
Monitoring & Control
Network Operations Center (NOC)
Data Center Infrastructure
Management (DCIM)
Server (KVM) & Serial Device
Access Systems
Security Access & Control
Support Infrastructure Monitoring
Data Center
Operations & Maintenance
Data Center Managed Maintenance
(DCMM) Service
Data Center Maintenance
Management Software (DCMMS)
Solution
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Facility Electrical Testing Services
Grid Location Markers
Managed Services
Support Infrastructure
Equipment Service
Support Infrastructure
Operations Review
Technical Support
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Support Infrastructure Equipment Service
UPS & Battery Services
When construction of the data center is complete, PTS offers maintenance service agreements for critical infrastructure (UPS & Battery
Systems, CRAC Units, Power Distribution, Chillers, Generators, etc.) to ensure reliable operation of the critical systems installed. Our
management and field technicians are the best in the industry and are dedicated to providing superior customer service.
A comprehensive maintenance plan is specifically designed for each of the facility assets under management to provide preventive
maintenance, reliable 24/7 emergency service and corrective services. PTS will manage the plan through our selected service affiliates and will
contract directly with each supplier of the described services.
A PTS Service Coordinator
will be responsible for:
Included in the service plan
(as applicable):
Develop an annual preventive maintenance
schedule
Coordination and tracking of all service visits
Physical site inspecting
Review of invoices for additional services
Review of all service reports
Resolution of service issues
UPS & Batteries
Battery Replacement
Power & data cable physical inspection
Infrared power connection scanning
Computer Room Air Conditioning (CRAC)
Chillers, heat exchangers, dry coolers, remote
condensers,
cooling towers and cooling distribution piping
Coordination & communications can be accomplished via 'paper trail' and/or an on­line portal.PTS understands the only acceptable level
of downtime is zero. Your job performance and our reputation depend on it.
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C F D S ER V I C ES
S U P P OR T
1.866.PTS.DCS1
1.866.787.3271
info@ptsdcs.com
PTS Data Center Solutions, Inc. 16 Thornton Road, Oakland, NJ 07436
Toll Free: 1.866.PTS.DCS1 Tel: 201.337.3833 Fax: 201.337.4722 Email: info@ptsdcs.com
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