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Practical ePayment
Applications for Travel Booking
         February 23, 2012
Today’s Presenters



        Jim Pratt             Jared Simon
        Vice President        C.O.O.
        Wright Express        HotelTonight




         Chris Richter        Marc DeVallette
         Sr Project Manager   Product Manager
         Expedia              Wright Express
Poll no. 1
Agenda


   Recent trends in ePayments
   The case for payment efficiencies in travel booking
   Single-Use Ghost Accounts: How they work in travel booking
   Case study: Expedia
   Case study: Hotel Tonight
   Best practices and implementation considerations
Travel Industry and Electronic Payments …


       …Ahead of the curve                                  Percent B2B Payments
                                                                 Electronic




                   GPCC
                emerge as
                default for
                 business
  UATP           travelers     SWIFT             SUGAs




’30s        ’60s        ’70s       ’80s   ’90s       ’00s     ’10s


       ATC, IATA, SITA, ARC
                                                                  *2011 Paystream Advisors
                                                                  ** WEX internal estimates
Travel Booking, Early Adopters


 Volumes of transactions

 Paying broad, disaggregated supplier base

 Global marketplace

 Comfort level with new technologies (particularly OTAs)

 Card accounts existing role in travel booking

 Broad acceptance of cards in the travel supplier market
Recent Trends in ePayments


 Web services banking technology: “SaaS” for Payments extends
  existing functionality of native systems

 Payment methods with lower processing costs will continue to lag
  the rates of new innovation

 Mobile and implications for payments

 Pre-paid

 New payment networks – e.g., Dwolla, PayPal
Single-Use Ghost Accounts


 No physical plastic exchanged

 Transaction-specific, used just once

 Each purchase request evaluated against
  controls

 Append data

 Vendors (e.g. hotels) process payment
  through existing card terminals
Poll no. 2
SUGAs in Travel Booking

Process
1. Reserve and pay
2. Real-time credit card request
3. Real-time credit card           Traveler
   issuance
                                              1
4. Apply unique card to
   reservation
5. Traveler stay
                                                              Travel
6. Charge single-use card                                                          7
                                                              Agency      Auto- Recon-
7. Forward reconciliation detail                                            ciliation
                                                  4   Float        2
                                    5                                  3 Control



                                                                             WEX
                                                               6             SUGA
                                                      2-Day Funds           System
                                   Hotel
Case Study: Expedia


Expedia Fast Facts
 Over 13.8 million annual payments
 Pay over 42k vendors

Payment Needs
 Improve control
 Automate accounting reconciliation with true single use solution
 Support growing international transactions

Solutions Leveraged
 WEX’s Purchase Log with Web Services
 Proprietary electronic invoicing-ExpediaPay
Case Study: Expedia Results

Implementation
 First run in 2008; broader
  rollout in 2010
 ExpediaPay in 2003
                                                            Reduced
                                  Reduced      Reduced       Manual
                                 Overcharges    Paper     Reconciliation
Results
 Improved auto-reconciliation
  to 99%+
 Redeployed 3 headcount
 Reduction in overcharges                               Nearly 700K
                                                           Annual
 Reduction in paper payments                            Transactions

 Significantly improve vendor
  relationships
Case Study: Expedia

Rollout and Other Considerations
 Differences in dispute rules between MasterCard and Visa;
  MasterCard deeper understanding of Travel and Single-use cards

 With hotels, talk through ease of doing business and savings
Case Study: HotelTonight


HotelTonight Fast Facts
 Mobile app launched in 2010
 Same-day mobile booking of distressed hotel inventory

Payment Needs
 Solution that is scalable, and low-cost
 Eliminate inefficiencies of paper payments
 Seamless, real-time presentment of payments

Solutions Leveraged
 Wright Express Purchase Log with Web services
Case Study: HotelTonight


Implementation
 Very quick implementation, including internal training
 Technology team wrote to WEX API in a couple of days

Results
 Nearly all payments are electronic
 Met scalability objectives

Key Learning
 Implications of single-use for both internal team and
  accepting hotel partners
Additional Considerations


 Appending data

 Advantage over other payment methods

 Importance of globalization; issuance, settle in multiple currencies

 True single-use

 Acceptance

 Look for travel-savvy partners, given travel industry nuances
Working with Hotel Partners


 Credit Card preference for ease of use

 Communication plan for regular vendors

 Consider controls, and setting reservation amounts
Opportunities Beyond Hotel


 Travel management companies

 Group events and group event vendors

 Supplemental travel, e.g. shuttles, charter bus
Questions?
Thank You!
                    Jim Pratt
                Vice President
                Wright Express
              U.S. 1 207-523-7530
         jim_pratt@wrightexpress.com




Webinar replay will be available at www.tnooz.com

 Please send questions and comments to Kevin May
                 kevin@tnooz.com

Please subscribe to Tnooz’s FREE daily newsletter at
           www.tnooz.com/newsletter/

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Practical ePayment applications for travel booking

  • 1. Practical ePayment Applications for Travel Booking February 23, 2012
  • 2. Today’s Presenters Jim Pratt Jared Simon Vice President C.O.O. Wright Express HotelTonight Chris Richter Marc DeVallette Sr Project Manager Product Manager Expedia Wright Express
  • 4. Agenda  Recent trends in ePayments  The case for payment efficiencies in travel booking  Single-Use Ghost Accounts: How they work in travel booking  Case study: Expedia  Case study: Hotel Tonight  Best practices and implementation considerations
  • 5. Travel Industry and Electronic Payments … …Ahead of the curve Percent B2B Payments Electronic GPCC emerge as default for business UATP travelers SWIFT SUGAs ’30s ’60s ’70s ’80s ’90s ’00s ’10s ATC, IATA, SITA, ARC *2011 Paystream Advisors ** WEX internal estimates
  • 6. Travel Booking, Early Adopters  Volumes of transactions  Paying broad, disaggregated supplier base  Global marketplace  Comfort level with new technologies (particularly OTAs)  Card accounts existing role in travel booking  Broad acceptance of cards in the travel supplier market
  • 7. Recent Trends in ePayments  Web services banking technology: “SaaS” for Payments extends existing functionality of native systems  Payment methods with lower processing costs will continue to lag the rates of new innovation  Mobile and implications for payments  Pre-paid  New payment networks – e.g., Dwolla, PayPal
  • 8. Single-Use Ghost Accounts  No physical plastic exchanged  Transaction-specific, used just once  Each purchase request evaluated against controls  Append data  Vendors (e.g. hotels) process payment through existing card terminals
  • 10. SUGAs in Travel Booking Process 1. Reserve and pay 2. Real-time credit card request 3. Real-time credit card Traveler issuance 1 4. Apply unique card to reservation 5. Traveler stay Travel 6. Charge single-use card 7 Agency Auto- Recon- 7. Forward reconciliation detail ciliation 4 Float 2 5 3 Control WEX 6 SUGA 2-Day Funds System Hotel
  • 11. Case Study: Expedia Expedia Fast Facts  Over 13.8 million annual payments  Pay over 42k vendors Payment Needs  Improve control  Automate accounting reconciliation with true single use solution  Support growing international transactions Solutions Leveraged  WEX’s Purchase Log with Web Services  Proprietary electronic invoicing-ExpediaPay
  • 12. Case Study: Expedia Results Implementation  First run in 2008; broader rollout in 2010  ExpediaPay in 2003 Reduced Reduced Reduced Manual Overcharges Paper Reconciliation Results  Improved auto-reconciliation to 99%+  Redeployed 3 headcount  Reduction in overcharges Nearly 700K Annual  Reduction in paper payments Transactions  Significantly improve vendor relationships
  • 13. Case Study: Expedia Rollout and Other Considerations  Differences in dispute rules between MasterCard and Visa; MasterCard deeper understanding of Travel and Single-use cards  With hotels, talk through ease of doing business and savings
  • 14. Case Study: HotelTonight HotelTonight Fast Facts  Mobile app launched in 2010  Same-day mobile booking of distressed hotel inventory Payment Needs  Solution that is scalable, and low-cost  Eliminate inefficiencies of paper payments  Seamless, real-time presentment of payments Solutions Leveraged  Wright Express Purchase Log with Web services
  • 15. Case Study: HotelTonight Implementation  Very quick implementation, including internal training  Technology team wrote to WEX API in a couple of days Results  Nearly all payments are electronic  Met scalability objectives Key Learning  Implications of single-use for both internal team and accepting hotel partners
  • 16. Additional Considerations  Appending data  Advantage over other payment methods  Importance of globalization; issuance, settle in multiple currencies  True single-use  Acceptance  Look for travel-savvy partners, given travel industry nuances
  • 17. Working with Hotel Partners  Credit Card preference for ease of use  Communication plan for regular vendors  Consider controls, and setting reservation amounts
  • 18. Opportunities Beyond Hotel  Travel management companies  Group events and group event vendors  Supplemental travel, e.g. shuttles, charter bus
  • 20. Thank You! Jim Pratt Vice President Wright Express U.S. 1 207-523-7530 jim_pratt@wrightexpress.com Webinar replay will be available at www.tnooz.com Please send questions and comments to Kevin May kevin@tnooz.com Please subscribe to Tnooz’s FREE daily newsletter at www.tnooz.com/newsletter/

Hinweis der Redaktion

  1. The Travel Industry Has Always Been Ahead of the Curve with Electronic Payments, with multiple options for a breadth of situations
  2. Tell story as to why OTAs, TMCs, Tour operators were quick to see value
  3. Credit card networks have generally introduced innovations at a faster rate.