Five No Cost Actions You Can Implement Now, to Ensure Business Continuity

Business Continuity

Five No Cost Actions You Can Implement Now To Ensure Business Continuity

10/21/2010
Copyright © Keith Erwood, Continuity Corporation, 2010 – Continutiycorp.com

AGENDA

• A brief overview of business continuity
•Benefits of having a business continuity plan
•Who is this guy anyway?
•Five Actions to take now to Ensure your Continuity
•Two Bonus Actions
•Resources you can use

10/21/2010

What is Business Continuity?
Business Continuity is the process and procedure an organization puts in place to
Ensure that essential functions can continue during and after a disaster. Business
continuity planning seeks to prevent interruption of mission critical services, and to
Reestablish full functioning as swiftly and smoothly as possible. - Techtarget.com

10/21/2010

What is Business Continuity?
Business Continuity is the process and procedure an organization puts in place to
Ensure that essential functions can continue during and after a disaster. Business
continuity planning seeks to prevent interruption of mission critical services, and to
Reestablish full functioning as swiftly and smoothly as possible. – Techtarget.com

Think of business continuity as a way to maintain your business
operations after a disruption , disaster, or anything that has a
negative impact on your business. – Keith Erwood

10/21/2010

Good Robust Business Continuity

•People
•Places
•Process
•IT
•Security

Copyright © Keith Erwood, Continuity Corporation, 2010 – Continutiycorp.com 10/21/2010

The U.S. Small Business Administration says:

Small business owners invest a tremendous
amount of time, money and resources to make
their ventures successful, and yet, while the
importance of emergency planning may seem
self-evident, it may get put on the backburner in
the face of more immediate concerns. For small
business owners, being prepared can mean
staying in business following a disaster.
Source: http://www.score.org/pdf/HP_Download_ImpactofDisaster.pdf

10/21/2010

“43% of businesses
without a plan do not
re-open after a
disaster.” - SCORE®
Source: http://www.score.org/pdf/HP_Download_ImpactofDisaster.pdf

10/21/2010

Benefits of Having a Business Continuity Plan

•Maintaining Business Operations During a Disruption or Disaster
•Safeguard Employees
•Safeguard Critical Business Assets
•Meet Regulatory Requirements and Standardization
•Meet Needs of Clients, Business Partners and Stakeholders
•Reduce Insurance Premiums and Rates
•Discover Hidden Business Value

10/21/2010

Who Is This Guy, Keith Erwood Anyway?
• NYS Certified EMT – 15 Years – FDNY 13 Years
• Dynamic Network Technologies 11 years
• Started Specializing in Data Recovery and Recovery Planning
• Relocated to CA in 2006 worked as a Systems Analyst –
Implemented Disaster Recovery
• In 2007 Decided to reopen my business and focus on Business
Continuity & Disaster Recovery
• Joined the ACP in 2007
• Elected to the Board in 2008 and then as President in 2009
• Speaking and writing about business continuity & disaster
recovery
• Active member of NFPA and IAEM
• One of the very few individuals with experience in Emergency
Management, IT, and Business Continuity

10/21/2010

Action # 1 – Have A Plan

•Start by making the commitment to develop a plan
•It does not need to be complex, especially when starting
•Needs to be a written plan, and keep copies off site
•Get your employees involved in the planning process


Action #2 – Start Asking What If?
What if…

• You did not have access to your building, for a day, a week, or a month?
1. How would you handle it or how would you respond?
2. How do you notify your employees, clients/customers?
3. Do you work from home, or another alternate site?
4. How do others get there?

• The power is out or communications are down for an extended period?
1. Can you continue your business at the current site?
2. Do you need to get a generator?
3. How do you get additional fuel for a generator?
4. What else do you need?

Consider how you would overcome these obstacles. Are there any roadblocks you may run
into? Include workarounds for things that might hinder your business operations.


Action #3 – Document Your Assets
Keep a list of all your assets and equipment, especially if it is critical to your business

Note:
• The brand
• The Serial number
• Product type
• Vendor purchased from
• Client number with that vendor
• Vendor phone number
• The cost you purchased it for, and what it would cost you to REPLACE
• You may need to look at like or similar assets if the one you have is no longer available

Types of assets: Computer Hardware, Software, Copiers, Phone Systems, Other equipment
(anything that you need to run your business, make a product, or produce a service).


Action #4 Review Your Insurance Coverage
Review your insurance coverage at least once per year.

Ask yourself:

• Is it enough or even too much?
• What does it cover?
• More importantly, what does it not cover?
• Do you have gaps in insurance coverage?
• Do I need additional or specialized coverage?
• Be prepared to wait for adjuster before cleanup begins
Just because you have $100,000 insurance policy does not mean you automatically get
$100,000 if something goes wrong. Know your policy, know your risks, and ensure
proper coverage.


Action #5 Document Everything

If your business is impacted by a disruption of any type, document everything

• Track and notate expenditures – ALL OF THEM
• Take plenty of notes
• Track what worked, what did not work, and what needs improving for next time
• Take plenty of photos of any damage
• Use this documentation to back up your losses to the insurance company
• Also, use it to improve future planning


Action #6 Keep A List of Important Contacts
Include these contacts with and consider them part of your plan. Get back up contact
information for all of your key contacts. Include phone numbers, email address, and
Even consider alternate forms of communication.

Contact information for:

Key employees
Key clients (top 3, 5, or 10, etc.)
Insurance agent, claims number, etc.
Key vendor information, computer repair, PG&E, Landlord, property management co.


Action #7 Evaluate Your Vendors & Suppliers

Can your vendors and suppliers continue to support you after a major disaster?

What are they susceptible to?

Do you have alternate or backup vendors/suppliers?

No matter how big or small you are, never put all your eggs in one basket.


Additional Resources

SBA: http://www.sba.gov/services/disasterassistance/index.html

SCORE : http://www.score.org/disaster_preparedness.html

US Gov: http://www.ready.gov/

ACP: http://www.acp-international.com/

IBHS: http://www.disastersafety.org/


Questions???


Thank You


Five No Cost Actions You Can Implement Now, to Ensure Business Continuity

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Five No Cost Actions You Can Implement Now, to Ensure Business Continuity