Outsourcing IT companies in the Philippines are in a region that is one of the most in-demand in the global IT outsourcing market. For 2012, the Asia-Pacific region’s annual contract value (ACV) hit $3.1 billion Yes! $3.1 Billion According to the Asia-Pacific TPI Index from The Information Services Group (ISG) This is a whopping 55% increase from the previous year’s figures The ISG report said that as “Europe struggled and the Americas remained flat” in this market The Asia-Pacific region’s number of contract awards showed a pattern of consistent growth. Take note: The Asia-Pacific region is a relatively smaller market than Europe and the US Why the continued growth and increase in demand? According to the ISG, here are some of the reasons:  Impressive performance by emerging markets  Contracts awarded in new segments And…  Impressive performance by business process outsourcing (BPO) firms. Asia-Pacific has excellent BPO growth in addition to ITO (information technology outsourcing) growth – ISG Outsourcing contracts awarded in the region in 2012 increased by 6 % year-on-year. The 2012 annual contract value (ACV) for the BPO market in the Asia-Pacific is $1.4-billion Yes, $1.4 Billion. This is 33 % higher than the previous year’s figure. The index also showed that the contracts awarded to BPO firms in the Asia-Pacific have doubled since 2007. So… Should you hire IT outsourcing companies in the Philippines? YES! The Philippines has some of the most sought-after IT-BPO firms in the global outsourcing market According to the Information Technology and Business Process Association of the Philippines (IBPAP): IT-BPO firms in the Philippines reached combined revenues of $13.4 billion in 2012 This is 22 % more than the 2011 revenue which hit $11 billion. Jobs in the IT-BPO industry are projected to hit 1 million by the first quarter of 2014 thanks to the increased demand from clients that prefer Philippine IT-BPO firms. - IBPAP BEFORE you hire outsourcing IT companies in the Philippines… Here are some tips on what to look for and what to avoid: LOOK FOR: An IT service provider that can explain tech issues to you in a way that even non-techies can understand. No jargon. No tech speak. Just clear, straightforward language when discussing how to resolve the IT issues. An IT support company that can keep tech issues at a minimum and under control A good IT support company is proactive. Prepares for, anticipates, and prevents tech issues. And always works on solutions to problems before they happen. Get excellent outsourcing results with careful planning, proper implementation, and a service provider that’s the right fit for your company’s requirements. Visit us at http://www.sourcefit.com/.

1. Should you hire IT Should you hire IT
outsourcing outsourcing
companies in the companies in the
Philippines?Philippines?
Why and What to Look for Why and What to Look for
By Fern Carlos, Sourcefit: Custom OffshoreBy Fern Carlos, Sourcefit: Custom Offshore
Staffing SolutionsStaffing Solutions
http://http://www.sourcefit.comwww.sourcefit.com//

2. Outsourcing IT companies in theOutsourcing IT companies in the
Philippines are in a region that isPhilippines are in a region that is
one of the most in-demandone of the most in-demand

3. Outsourcing IT companies in theOutsourcing IT companies in the
Philippines are in a region that isPhilippines are in a region that is
one of the most in-demandone of the most in-demand
in the global IT outsourcing market.in the global IT outsourcing market.

4. For 2012, the Asia-Pacific region’sFor 2012, the Asia-Pacific region’s
annual contract value (ACV)annual contract value (ACV)
hithit $3.1 billion$3.1 billion

5. For 2012, the Asia-Pacific region’sFor 2012, the Asia-Pacific region’s
annual contract value (ACV)annual contract value (ACV)
hithit $3.1 billion$3.1 billion

6. For 2012, the Asia-Pacific region’sFor 2012, the Asia-Pacific region’s
annual contract value (ACV)annual contract value (ACV)
hithit $3.1 billion$3.1 billion
Yes, $3.1 billion.Yes, $3.1 billion.

7. According to the Asia-Pacific TPI IndexAccording to the Asia-Pacific TPI Index
from The Information Services Groupfrom The Information Services Group
(ISG)(ISG)

8. According to the Asia-Pacific TPI IndexAccording to the Asia-Pacific TPI Index
from The Information Services Groupfrom The Information Services Group
(ISG)(ISG)
This is a whoppingThis is a whopping 55% increase55% increase
from the previous year’s figuresfrom the previous year’s figures

9. The ISG report said that as “EuropeThe ISG report said that as “Europe
struggled and the Americas remainedstruggled and the Americas remained
flat” in this marketflat” in this market

10. The ISG report said that as “EuropeThe ISG report said that as “Europe
struggled and the Americas remainedstruggled and the Americas remained
flat” in this marketflat” in this market
The Asia-Pacific region’s numberThe Asia-Pacific region’s number
of contract awards showed aof contract awards showed a
pattern of consistent growth.pattern of consistent growth.

11. Take note:Take note:
The Asia-Pacific region is a relativelyThe Asia-Pacific region is a relatively
smaller market than Europe and thesmaller market than Europe and the
USUS

12. Why the continuedWhy the continued
growth and increase ingrowth and increase in
demand?demand?

13. According to the ISG, here are some ofAccording to the ISG, here are some of
the reasons:the reasons:

14. According to the ISG, here are some ofAccording to the ISG, here are some of
the reasons:the reasons:
Impressive performance by emergingImpressive performance by emerging
marketsmarkets
Contracts awarded in new segmentsContracts awarded in new segments

15. And….And….

16. And….And….
Impressive performance by businessImpressive performance by business
process outsourcing (BPO) firms.process outsourcing (BPO) firms.

17. And….And….
Impressive performance by businessImpressive performance by business
process outsourcing (BPO) firms.process outsourcing (BPO) firms.
Asia-Pacific has excellent BPO growthAsia-Pacific has excellent BPO growth
in addition to ITO (informationin addition to ITO (information
technology outsourcing) growth - ISGtechnology outsourcing) growth - ISG

18. And….And….
Impressive performance by businessImpressive performance by business
process outsourcing (BPO) firms.process outsourcing (BPO) firms.
Asia-Pacific has excellent BPO growthAsia-Pacific has excellent BPO growth
in addition to ITO (informationin addition to ITO (information
technology outsourcing) growth - ISGtechnology outsourcing) growth - ISG

19. Outsourcing contracts awarded in theOutsourcing contracts awarded in the
region in 2012 increased by 6 % year-region in 2012 increased by 6 % year-
on-year.on-year.

20. The 2012 annual contract value (ACV)The 2012 annual contract value (ACV)
for the BPO market in the Asia-Pacificfor the BPO market in the Asia-Pacific
isis $1.4-billion$1.4-billion

21. The 2012 annual contract value (ACV)The 2012 annual contract value (ACV)
for the BPO market in the Asia-Pacificfor the BPO market in the Asia-Pacific
isis $1.4-billion$1.4-billion
Yes, $ 1.4-billion.Yes, $ 1.4-billion.

22. The 2012 annual contract value (ACV)The 2012 annual contract value (ACV)
for the BPO market in the Asia-Pacificfor the BPO market in the Asia-Pacific
isis $1.4-billion$1.4-billion
This is 33 %This is 33 %
higherhigher
than the previousthan the previous
year’s figure.year’s figure.

23. The index also showed that theThe index also showed that the
contracts awarded to BPO firms in thecontracts awarded to BPO firms in the
Asia-Pacific have doubled since 2007.Asia-Pacific have doubled since 2007.

24. So…So…

25. Should you hire ITShould you hire IT
outsourcing companiesoutsourcing companies
in the Philippines?in the Philippines?

26. YES!YES!

27. The Philippines has some of the mostThe Philippines has some of the most
sought-after IT-BPO firms in the globalsought-after IT-BPO firms in the global
outsourcing marketoutsourcing market

28. According to the InformationAccording to the Information
Technology and Business ProcessTechnology and Business Process
Association of the Philippines (IBPAP):Association of the Philippines (IBPAP):

29. According to the InformationAccording to the Information
Technology and Business ProcessTechnology and Business Process
Association of the Philippines (IBPAP):Association of the Philippines (IBPAP):
IT-BPO firms in the Philippines reachedIT-BPO firms in the Philippines reached
combined revenues ofcombined revenues of $13.4 billion$13.4 billion inin
20122012

30. According to the InformationAccording to the Information
Technology and Business ProcessTechnology and Business Process
Association of the Philippines (IBPAP):Association of the Philippines (IBPAP):
IT-BPO firms in the Philippines reachedIT-BPO firms in the Philippines reached
combined revenues ofcombined revenues of $13.4 billion$13.4 billion inin
20122012
This is 22 % more than the 2011This is 22 % more than the 2011
revenue which hit $11 billion.revenue which hit $11 billion.

31. Jobs in the IT-BPO industry areJobs in the IT-BPO industry are
projected to hitprojected to hit
1 million1 million by the first quarter of 2014by the first quarter of 2014
thanks to the increased demand fromthanks to the increased demand from
clients that prefer Philippine IT-BPOclients that prefer Philippine IT-BPO
firms.firms.
- IBPAP- IBPAP

32. Jobs in the IT-BPO industry areJobs in the IT-BPO industry are
projected to hitprojected to hit
1 million1 million by the first quarter of 2014by the first quarter of 2014
thanks to the increased demand fromthanks to the increased demand from
clients that prefer Philippine IT-BPOclients that prefer Philippine IT-BPO
firms.firms.
- IBPAP- IBPAP

33. BEFORE you hire outsourcing ITBEFORE you hire outsourcing IT
companies in the Philippines…companies in the Philippines…

34. BEFORE you hire outsourcing ITBEFORE you hire outsourcing IT
companies in the Philippines…companies in the Philippines…
Here are some tips on what to look forHere are some tips on what to look for
and what to avoid:and what to avoid:

35. LOOK FOR:LOOK FOR:
An IT service provider that can explainAn IT service provider that can explain
tech issues to you in a way that eventech issues to you in a way that even
non-techies can understand.non-techies can understand.

36. LOOK FOR:LOOK FOR:
An IT service provider that can explainAn IT service provider that can explain
tech issues to you in a way that eventech issues to you in a way that even
non-techies can understand.non-techies can understand.
No jargon.No jargon.

37. LOOK FOR:LOOK FOR:
An IT service provider that can explainAn IT service provider that can explain
tech issues to you in a way that eventech issues to you in a way that even
non-techies can understand.non-techies can understand.
No jargon.No jargon.
No tech speak.No tech speak.

38. LOOK FOR:LOOK FOR:
An IT service provider that can explainAn IT service provider that can explain
tech issues to you in a way that eventech issues to you in a way that even
non-techies can understand.non-techies can understand.
No jargon.No jargon.
No tech speak.No tech speak.
Just clear, straightforward languageJust clear, straightforward language
when discussing how to resolve the ITwhen discussing how to resolve the IT
issues.issues.

39. LOOK FOR:LOOK FOR:
An IT support company that can keepAn IT support company that can keep
tech issues at a minimum and undertech issues at a minimum and under
controlcontrol

40. LOOK FOR:LOOK FOR:
An IT support company that can keepAn IT support company that can keep
tech issues at a minimum and undertech issues at a minimum and under
controlcontrol
A good IT support company isA good IT support company is
proactive.proactive.

41. Prepares for, anticipates, and preventsPrepares for, anticipates, and prevents
tech issues.tech issues.

42. Prepares for, anticipates, and preventsPrepares for, anticipates, and prevents
tech issues.tech issues.
And always works on solutions toAnd always works on solutions to
problems before they happen.problems before they happen.

43. Get excellent outsourcing results withGet excellent outsourcing results with
careful planning, propercareful planning, proper
implementation, and a service providerimplementation, and a service provider
that’s the right fit for your company’sthat’s the right fit for your company’s
requirements.requirements.

44. Get excellent outsourcing results withGet excellent outsourcing results with
careful planning, propercareful planning, proper
implementation, and a service providerimplementation, and a service provider
that’s the right fit for your company’sthat’s the right fit for your company’s
requirements.requirements.
Visit us atVisit us at http://http://www.sourcefit.comwww.sourcefit.com//..

45. Get excellent outsourcing results withGet excellent outsourcing results with
careful planning, propercareful planning, proper
implementation, and a service providerimplementation, and a service provider
that’s the right fit for your company’sthat’s the right fit for your company’s
requirements.requirements.
Visit us atVisit us at http://http://www.sourcefit.comwww.sourcefit.com//..
Design and text by:Design and text by:
Fern Carlos, Sourcefit: Custom Offshore Staffing SolutionsFern Carlos, Sourcefit: Custom Offshore Staffing Solutions
http://http://www.sourcefit.comwww.sourcefit.com//