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1. Deploy Image
Cycletime
BMW Account
Project Leader: Charles Vitellaro Master Black Belt:
Add Project Leader Function Here Steven Bonacorsi
Start Date: September 11, 2002

2. Six Sigma in Action
Deploy Image Cycletime
Customer Profile – 1500 seat Marketing and Sales HQ for BMW company
Business Problem & Impact Process Capability – Before
Deployment of new equipment taking to long. Customer deploy
Image cycle time is on average 45 min. and can take a max of
1 week due to no account ID, vacations or travel. BMW users Mean 61.8 min
are not setup for their start date creating a loss of productivity. 1.5 Z_ST
Measure & Analyze
Data Collection: Speed to unpack, setup, image, and deploy.
The existing process sigma was 1.5
Root Causes: Slow image time and imaging one unit at a
time.
Improve & Control Process Capability Analysis for Cycle Time
Process Capability – After
Setup new image server with 24 port switches and three
USL
workstation area with keyboard, mouse and monitor USL
Process Data
Mean 1 min 46.0000
Within
switches.Server setup as stand-alone (not on BMW Target
LSL
*
* Overall
Network) and running at 100 Mps. Trained 5 engineers in Mean
6 Z_ST
Sample N
0.5804
24
using Ghost via server imaging and improve process. StDev (Within) 0.0069380
StDev (Overall) 0.0063091
Potential (Within) Capability
Results/Benefits Cp *
CPU 2182.16
After the project, the customer saved US$170K, or 30%, as a
CPL *
Cpk 2182.16
result of reduced end user downtime. Cpm *
0 10 20 30 40 50
Overall Capability Observed Performance Exp. "Within" Performance Exp. "Overall" Performance
Pp * PPM < LSL * PPM < LSL * PPM < LSL *
A Savings of US$170K in 2003!
PPU
PPL
Ppk
2399.68
2399.68
*
PPM > USL
PPM Total
0.00
0.00
PPM > USL
PPM Total
0.00
0.00
PPM > USL
PPM Total
0.00
0.00