Knowledge Transfer Toolkit Program
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The document summarizes a knowledge sharing toolkit developed for a large sales organization. The toolkit includes an online document library called the iStore containing over 3,300 entries across multiple products and solutions. It also includes a weekly newsletter and audio/web conference bites to disseminate knowledge to different audiences. Contributors are held accountable for keeping content up to date through reviews. Feedback is gathered from audiences to further improve the toolkit.
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Knowledge Transfer Toolkit Program
- 1. Knowledge Transfer Toolkit Program Keith De La Rue AcKnowledge Consulting Monday, 11 October 2010
- 3. Developing a toolkit A knowledge sharing approach
- 4. The environment Business Sales Force Business Customers Product & Marketing Teams Hundreds of Products Hundreds – On the road and desk-based Thousands Specialist Sales KM Team
- 8. Keeping content up to date Accountability, behaviour and engagement
- 16. Dealing with knowledge hoarding Tearing down the Ivory Tower
- 21. Using multiple media Applying Social Media principles
- 30. Thank You! [email_address] 0418 51 7676 Blog: http://acknowledgeconsulting.com/